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Bilingual English Mandarin Pre-Op Specialist / Vision Correction Specialist

IQ Laser Vision
City of Industry, CA

Quick Apply

Job Details

Full-time
$21 an hour

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Employee discount
Opportunities for advancement

Qualifications

Bilingual
Microsoft Word
Mandarin
Customer communication
Microsoft Excel
Sales
Customer service
English
Marketing

Full Job Description

California’s premier LASIK, SMILE, and EVO ICL practice, IQ Laser Vision, is seeking a full-time, results-driven, reliable, and detail-oriented Patient Pre-Op Specialist to join our growing team. This role offers a unique opportunity for career advancement, with the potential to be promoted to a Patient Counselor (Vision Correction Specialist).

As a Patient Pre-Op Specialist, you will serve as a vital link between our Vision Correction Specialists and patients, helping prepare individuals for their life-changing vision correction procedures. Responsibilities may include gathering patient information, recording basic vitals, and ensuring patients are informed and comfortable throughout the pre-operative process. Previous medical experience is not required—we provide comprehensive training. However, quick learners with strong communication skills and a positive attitude are essential.

For those looking to grow within the organization, the Vision Correction Specialist role involves conducting consultations with prospective patients, educating them about their vision correction options, and helping guide them through the decision-making process. The ideal candidate is motivated, personable, and passionate about delivering exceptional customer experiences. A background or interest in sales and marketing is a plus, though previous medical experience is not required.

At IQ Laser Vision, we are a team-focused organization dedicated to transforming lives through clear vision. Our mission is to help people achieve greater freedom from glasses and contact lenses while providing an outstanding patient experience every step of the way.

Sample Duties and Responsibilities:

Provide pre- and post-operative instructions to patients;
Responsible for meeting and greeting patients both within the Center and via telephone or virtually;
Prepare, file and maintain all patient charts and data entry;
Provide a strong commitment to patient care.
The ideal candidate must have the ability to interact tactfully with patients, referral sources, physicians, and staff.
Must be professional, with a warm, friendly demeanor who demonstrates leadership, is capable of multitasking, and is a problem-solver.
Must be willing to travel to and work at multiple office locations as needed

Preferred Experience:

Consultative sales experience.
Experience meeting sales or conversion goals.

Qualifications:

Bilingual fluency in both English & Mandarin, required;
Comfortable discussing treatment options, financing, and scheduling.
Ability to build rapport and provide exceptional patient care.
Experience in sales, patient coordination, consultative sales, healthcare, or customer service is a plus.
Detail oriented;
Healthcare experience and/or sales experience is an asset but not a requirement;
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public;
Ability to work with mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations;
Knowledge of Microsoft Word software; Microsoft Excel spreadsheet software; Internet Explorer; Microsoft Outlook contact management software;
Availability on some Saturdays;
Personable and outgoing;
Team player.

Benefits:

Medical & Dental Insurance
Vision Coverage
Paid Time Off
Employee Discounts

Job Type: Full-time

Pay: $21.00 per hour

Benefits:

Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Application Question(s):

Are you available to work some Saturdays?
Can you speak and understand conversational Mandarin?

Ability to Relocate:

City of Industry, CA: Relocate before starting work (Required)

Willingness to travel:

25% (Required)

Work Location: Multiple locations

Quick Apply

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