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CRM Systems and Data Operations Manager

The Center for Black Educator Development Inc
Pennsylvania

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Job Details

Full-time
$85,000 - $105,000 a year

Benefits

Paid holidays
Health insurance
Paid time off
Vision insurance

Qualifications

Systems integration
Data Integration (Data management)
Client database systems
Bachelor's degree
Data-driven problem-solving
CRM system proficiency
Training & development
Stakeholder relationship building

Full Job Description

CRM Systems and Data Operations Manager

Location: Remote (within the Continental United States)

Employment Type: Full-time, Exempt

Salary Range: $85,000–$105,000

Reports to: Managing Director of Development

About the Center for Black Educator Development (CBED)

The Center for Black Educator Development exists to rebuild the national Black Teacher Pipeline. We are unapologetically committed to educational justice and racial equity through the intentional recruitment, training, and retention of Black educators. Our work centers Black students, families, and educators by designing liberatory pathways into teaching, investing in sustainable program models, and advocating for systems change.

Position Summary

The Customer Relationship Manager (CRM) Systems & Data Strategy Manager will serve as the operational owner and primary administrator of CBED’s CRM and related data systems, leading ongoing implementation, optimization, adoption, and cross-functional integration efforts across the organization. Reporting to the Managing Director of Development, this role will strengthen CBED’s fundraising, program, and organizational data infrastructure through effective CRM administration, data governance, reporting, systems alignment, and user enablement.

This position combines hands-on technical execution with strategic thinking. The CRM Systems & Data Strategy Manager will design, implement, maintain, and continuously improve database processes, workflows, reporting infrastructure, dashboards, and integrations that support fundraising, program delivery, stakeholder engagement, operational planning, and organizational decision-making.

As a key cross-functional partner, this role will collaborate closely with leadership, development, program, finance, communications, and administration teams to ensure the integrity, accessibility, security, consistency, and strategic use of organizational data across systems. The CRM Systems & Data Strategy Manager will also help drive organization-wide CRM adoption by establishing sustainable processes, supporting staff training and change management, and ensuring the CRM evolves into a reliable, scalable, and actionable system that supports CBED’s long-term growth and impact.

This role is ideal for a detail-oriented, tech-savvy systems builder who can translate organizational needs into practical data tools and actionable insights and who thrives in a collaborative, growing organization.

Core Responsibilities

CRM Administration & Systems Management

Serve as the organizational lead responsible for the ongoing implementation(user setup, permissions, workflows, fields, reports, dashboards, and system configuration),administration, optimization, and long-term adoption of CBED’s CRM ecosystem.
Support the continued build-out and maturation of CBED’s CRM infrastructure, ensuring systems and processes can scale alongside organizational growth.
Manage and maintain CBED’s CRM system, ensuring data hygiene, integrity,accessibility, andsecurity.
Oversee integrations between the CRM and other organizational andthird-partysystems, including finance, communications, program, event, and Microsoft 365 tools, as applicable.
Ensure compliance with data privacy,security, access, andretentionstandards.
Develop andmaintainsystemdocumentation, data dictionaries, standard operating procedures, and user protocols.

Data Governance & System Standards

Establish andmaintainCRM data governance standards, including naming conventions,requiredfields, data entry protocols, user permissions, reporting definitions, and quality assurance processes.
Clarify source-of-truth rules across Development, Programs, Finance, Communications, and Operations so that organizational data is reliable, consistent, and actionable.
Monitor data quality and lead routine audits, clean-up processes, and corrective actions to improve accuracy andreportingconfidence.
Maintain documentation and training resources that support sustainable system use and reduce reliance on individual knowledge.

Data Management, Reporting & Insights

Ensure consistent data entry,quality assurance, and source-of-truth practicesacross departments.
Generate regular reports and dashboards for leadership,development, programteams, finance, and board-facing use, asappropriate.
Translate data insights intoclear, actionable recommendationsthat inform fundraising, program delivery, stakeholder engagement, and organizational strategy.
Train staffoneffective,consistent, and secureuse of the CRM andrelateddata systems.

Cross-Functional Collaboration

Drive organization-wide CRM adoption by supporting staff onboarding, training, change management, and consistent systemutilizationpractices across departments.
Partner with theManagingDirector of Development to align CRM use with fundraising strategy and donor management, including gift entry processes, donor cycles, stewardship, campaign tracking, and funder reporting needs.
Partner with departmental leaders to align workflows, reporting needs, and operational processes within the CRM environment.
Collaborate with program, finance, communications, and administrationteams to ensure the system supports participant tracking, partner engagement,reporting, andcross-functional planningacross the organization.

Continuous Improvement

Proactively assess CRM performance,identifyoperational gaps, and lead system enhancements, automation efforts, and workflow improvements that increase efficiency, data quality, and user adoption.
Stay informed on CRM best practices, emerging technologies,data management trends, and responsible uses of automation and AI-enabledtools.

Support alignment between the CRM and CBED’s broader Microsoft 365 environment, including Excel, SharePoint, Teams, Power BI, Power Automate, and related reporting or collaboration workflows.

Qualifications

Background and experience expectations:

Bachelor’s degreerequiredor equivalent combination of education, training, certification, and relevant experiencerequired; relevantCRM, data analytics, or project managementcertificationspreferred.
5–7 years of professional experience with CRM systems administration, preferably withSalesforce orasimilarplatform.
Strong technical skills in CRM configuration, data management,reporting, dashboard development, and data quality control.
Experience integrating CRMs with other systems, includingfinance, marketing, communications,program, event, or business intelligencetools.
Experience supporting fundraising, donor management, program data, or stakeholder relationshipworkflows in a nonprofit,education, advocacy, or mission-drivensetting preferred
Proficiencywith Microsoft 365 tools, including Excel, SharePoint, Teams, and reporting tools such as Power BI or similar platforms preferred.
Ability to analyze complex data,identifypatterns,and present insights in clear, actionable waysfor technical and non-technical audiences.
Strong project management and organizational skills, with the ability to manage multiple priorities, document processes, and move system improvements from idea to implementation.
Excellent interpersonaland trainingskills,with the ability tosupport colleagues at varying levels of technical comfort.
Commitment to CBED’s mission and a passion forleveragingdata and systems to drive impact.

Other work requirements:

Occasionaltravelfor organizational events, team meetings, and other role-related responsibilities.
Must be able tolift upto 20lbs as needed for events or role-related materials.

Benefits

Comprehensive benefits package, including health, dental, and vision coverage
Generous paid time off and organizational holidays
Remote work environment with a mission-driven team

Working at CBED

CBED is a mission-driven organization committed to equity, collaboration, and continuous improvement. We value team members who bring both technical excellence and a commitment to advancing our work in service of Black educators and students.

We are building systems and structures that support both impact and sustainability, and we are looking for leaders who are excited to help shape and strengthen that work.

Quick Apply

Refine Your Search

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