Top 9396 Data Voice Analyst Jobs

Hybrid Data Analyst in Southington, CT
Company Confidential —Southington, CT
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Quick Apply
Experimentation Analyst - AI Trainer
DataAnnotation —Anchorage, AK
- $50 - $100 an hour
- Part-time
- Remote
- Computer Science
- English
- Mid-level
- Flexible schedule
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6d
Quantitative Analyst - AI Trainer
DataAnnotation —Champaign, IL
- $50 - $100 an hour
- Part-time
- Remote
- Computer Science
- English
- Mid-level
- Flexible schedule
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Data Analyst
Changeis —Remote
- Contract
- SQL
- Analysis skills
- Python
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Data Analyst
Celigo —Remote
- $75,000 - $115,000 a year
- Remote
- Computer Science
- Mid-level
- SQL
- Parental leave
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Data Analyst
Prowess Consulting —Remote
- $45 - $75 an hour
- Contract
- Research
- Mid-level
- Analysis skills
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9d
Data Governance Analyst
Indeed —Remote
- $70,000 - $146,000 a year
- Full-time
- Computer science
- Mid-level
- Military encouraged
- Health insurance
- Paid time off
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10d
Data Analyst
AccelPad —Plano, TX
- Email
- Remote
- Java
- Python
- Entry level
Data Analyst (contract)
KPMG —Remote
- $42 - $52 an hour
- Contract
- Remote
- Computer science
- Computer Science
- Mid-level
12d
Data Migration Analyst
World Insurance Associates, LLC. —Remote
- $75,000 - $85,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Data analysis skills
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Data Analyst
tignovate —New York, NY
- $45 - $50 an hour
- Part-time
- Mid-level
- SQL
- Bachelor's degree
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Data Analyst
US Federal Solutions —Remote
- $85,754.41 - $100,000.00 a year
- Full-time
- Mid-level
- 3 years
- Analysis skills
- AD&D insurance
- Disability insurance
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Data Analyst
Wellthy —New York, NY
- $80,000 - $90,000 a year
- Email
- Remote
- Mid-level
- 3 years
- SQL
- Health insurance
- Dental insurance
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Data Analyst
NCD —Dallas, TX
- Full-time
- Remote
- Mid-level
- SQL
- Continuous improvement
- Disability insurance
- Health insurance
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Data Analyst
William E. Wecker Associates, Inc. —Jackson, WY
- Bachelor of Science
- Mid-level
- Office
- Health insurance
- Dental insurance
Entry Level Business Analyst
Weboptimix —Remote
- $68,000 - $78,000 a year
- Full-time
- No background check
- Bachelor's degree
- Business
- Paid holidays
- Health insurance
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13d
Data Analyst (Remote)
Elder Research —Remote
- Full-time
- Mid-level
- Analysis skills
- Travel
- Paid time off
- Opportunities for advancement
Quick Apply
REMOTE Data Analyst
Catasys Health —Los Angeles, CA
- Remote
- Computer Science
- Mid-level
- Math
Quick Apply
Data Analyst
GitHub, Inc. —Remote
- $85,000 - $225,400 a year
- Remote
- Computer Science
- Mid-level
- Master's degree
Data Analyst
Planned Systems International, Inc. —Remote
- Remote
- Microsoft Outlook
- Computer Science
- Mid-level
- AD&D insurance
- Disability insurance

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Hybrid Data Analyst in Southington, CT

Company Confidential -
Southington, CT

Quick Apply

Job Details

Full-time
$80,000 - $100,000 a year

Qualifications

Performance dashboard reports
Data integrity assurance
Data quality checks
Dashboard development
Data visualization software proficiency
Data Integration (Data management)
Data mining
Text mining tools
Call center experience
Visual storytelling
Presentations for conferences or internal meetings
Business intelligence report generation
Dashboard creation support
SQL
Business intelligence tools
Sentiment analytics
Data quality monitoring
Requirements analysis
AI-driven automation
Business requirements
Research findings presentation
Database software proficiency

Full Job Description

Hybrid Data Analyst in Southington, CT – Contact Center Analytics & Conversational Intelligence (BPO)

Overview

We are seeking a Data Analyst to support a BPO contact center environment servicing multiple clients. The role focuses on transforming complex interaction and performance data into clear, actionable insights. Candidates must have strong experience building Tableau dashboards, mining data from conversational intelligence platforms, and working directly with clients to gather requirements, interpret results, and present insights that drive measurable improvements in customer experience and operational performance.

Key Responsibilities

Design, build, and maintain interactive Tableau dashboards that communicate trends, performance metrics, and actionable insights
Analyze structured and unstructured data from conversational intelligence tools (e.g. CallMiner, Genesys, contact center transcripts, QA data, sentiment, topic modeling, agent performance metrics)
Perform data mining and pattern analysis to uncover trends, anomalies, and opportunities for improvement
Partner with business stakeholders (Operations, QA, IT, Marketing) to understand requirements and define meaningful KPIs
Translate complex analytical findings into clear narratives and visual insights that inform decision-making
Ensure data accuracy, consistency, and reliability across reports and dashboards
Automate recurring reports and dashboards to improve efficiency and scalability
Support ad hoc analysis and deep-dive investigations related to customer behavior, agent performance, and operational outcomes
Continuously improve dashboard usability, performance, and visual storytelling

Required Qualifications

Bachelor’s degree in Data Analytics, Statistics, Business, Computer Science, or a related field (or equivalent experience)
3+ years of experience as a Data Analyst or similar role
Advanced experience building dashboards and reports in Tableau
Hands-on experience with data mining and analysis using conversational intelligence platforms
Strong SQL skills and experience working with large datasets
Ability to analyze both quantitative and qualitative data (including text-based data)
Experience working in customer service, contact center, or CX analytics environments
Familiarity with AI-driven analytics, sentiment analysis, and speech/text analytics
Experience integrating data from multiple sources (e.g., CRM, telephony, QA systems, WFM, CI platforms)
Knowledge of data visualization best practices and storytelling techniques
Strong attention to detail and data quality standards
Excellent communication skills with the ability to present insights to diverse audiences

What Success Looks Like

Dashboards are intuitive, trusted, and widely used by clients and other key stakeholders
Insights lead to measurable improvements in customer experience, quality, or efficiency
Complex data is consistently transformed into clear, actionable intelligence
Support Quarterly Business Reviews (QBRs), performance reviews, and ad hoc client presentations

This is a full-time, hybrid position (three days in-office and two days remote) based in Connecticut.

Candidates must reside within a reasonable commuting distance of our Southington, CT office.

Salary is commensurate with experience.

***WE ARE UNABLE TO SPONSOR ANY RESIDENCY APPLICATIONS AT THIS TIME***

EEO Statement:

We are an equal-opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.

Quick Apply

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