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Field Service Expansion Manager

Group CBS -
Dallas, TX

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Job Details

Full-time

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
High school diploma or GED
Attention to detail
Mechanical troubleshooting

Full Job Description

Job Title: Field Service Expansion Manager

Department: Expansion & Greenfield Operations Reports To: VP Greenfield Opportunities / Greenfield Program Manager FLSA Status: Salaried, Exempt, Full-Time

JOB SUMMARY

The Field Service Expansion Manager will play a key role in Group CBS’s Greenfield growth strategy by leading, and developing new regional field service operations in markets where Group CBS currently does not have a footprint. This role combines technical leadership with business development responsibilities.

The successful candidate will leverage existing customer relationships and a personal book of business to establish and expand operations. They will be responsible for generating sales, executing projects from cradle to grave, and building a sustainable customer base. Acting as both technical lead and business developer, the Expansion Manager will ensure profitable growth, operational excellence, and high levels of customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Greenfield Development

Establish and grow new service territories where Group CBS does not have a current presence.
Leverage existing customer relationships and personal book of business to seed and expand operations.

· Sales & Business Development

Identify, develop, and close sales opportunities with both existing and new customers.
Develop and implement regional sales strategies that align with company goals.
Build strong, long-term relationships with key accounts by understanding their needs, strategies, and decision-making processes.
Represent the company at trade shows, conferences, and industry events to expand market presence.

· Project & Service Execution

Oversee execution of projects from quotation through completion, including scope development, scheduling, resource allocation, and customer communication.
Serve as technical lead for field service projects, providing expertise and guidance to technicians.
Ensure timely delivery, quality workmanship, and adherence to safety and compliance standards.

· Leadership & Team Building

Recruit, train, and lead local field service teams as regional operations grow.
Mentor and coach technicians to deliver exceptional customer service and technical performance.
Promote a culture of safety, quality, and continuous improvement.

· Financial & Operational Oversight

Work with supervisor development of budgets, forecasts, and performance targets for the region.
Monitor key performance indicators (KPIs) including but not limited to sales growth, project profitability, and customer satisfaction.

METRICS

Regional sales growth and profitability
Successful establishment of new Greenfield operations
Customer retention and satisfaction ratings
On-time, on-budget project execution
Technician recruitment, retention, and performance

SUPERVISORY RESPONSIBILITIES

Directly responsible for leading and developing new regional teams as operations expand.

QUALIFICATIONS

Proven track record of successfully establishing or expanding regional service operations.
Demonstrated ability to bring an existing book of business and grow new customer relationships.
Strong technical knowledge of power systems, electrical testing, or related services.
Sales and business development skills with ability to identify and close opportunities.
Strong organizational and project management skills; ability to manage projects from cradle to grave.
Excellent oral and written communication skills with strong customer service orientation.
Proficiency with Microsoft Office Suite; Salesforce and Oracle Netsuite experience preferred.

EDUCATION & EXPERIENCE

Bachelor’s degree in Engineering, Business, or a related field preferred.
Minimum 5 years of combined experience in field service management, business development, or technical sales.
Previous supervisory or leadership experience strongly preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

· NETA

· NICET

· PEARL

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance

Work Location: On the road

Quick Apply

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