Top 23 Deskside Support Representative Jobs

FSA - Desktop Support I
Advanced Technology Leaders Inc —Augusta, GA
- Full-time
- Hybrid work
- Background check
- Computer science
- Computer Science
- Paid holidays
- Health insurance
Quick Apply
8d
Tier 1 Onsite IT Support Technician
Zones —Tampa, FL
- $35 an hour
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
Quick Apply
Desktop Support Technician I
Empower AI Inc. —Washington, DC
- Full-time
- Hybrid work
- Microsoft Outlook
- Up to 50% travel
- Windows
Desktop Support Technician
Zones —Nashville, TN
- Up to $31.25 an hour
- 8 hour shift
- Mid-level
- 8 years
- US work authorization
- Health insurance
Quick Apply
L2 Desktop Support
Zones —New York, NY
- Up to $34 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
- Health insurance
Quick Apply
Systems Engineer
CPMC LLC —Remote
- Full-time
- Remote
- Microsoft Outlook
- Research
- Bachelor's degree
MSP - IT Client Support Technician
OmegaCor Technologies —Millersville, MD
- $65,000 - $75,000 a year
- Email
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
Trade Floor Desktop Support
Noblesoft Technologies Inc —Chicago, IL
- $25 - $28 an hour
- Contract
- Microsoft Outlook
- 5 years
- Office
Quick Apply
5d
Manager, Desktop Support
RTD —Denver, CO
- $100,284.00 - $141,650.25 a year
- Full-time
- Computer Science
- Writing skills
- Office
4d
Program Manager
Strategic Resources Inc —Washington, DC
- Full-time
- Computer Science
- Customer service
- 5 years
AV Technician
Anduril Industries —Costa Mesa, CA
- $22.60 - $30.29 an hour
- Email
- Mid-level
- Office
- Ability to lift 50 pounds
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Service Desk Operations Manager
HUMAN TOUCH LLC —Washington, DC
- $100,000 - $125,000 a year
- Urgently hiring
- Office
- Business development experience
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
4d
IT Hardware Specialist
FlexTG —Mesa, AZ
- Azure
- Computer Science
- High school diploma or GED
Quick Apply
SENIOR SERVICE DESK TECHNICIAN
Emagine IT —New York, NY
- $54,000 - $105,000 a year
- Full-time
- Microsoft Outlook
- Writing skills
- Office
- Paid holidays
- Health insurance
Quick Apply
2d
IT ASSET ANALYST
Emagine IT —Washington, DC
- $42,000 - $90,000 a year
- Full-time
- Ability to walk for extended periods
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
2d
IT Field Technician
Prism Health North Texas —Dallas, TX
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
7d
Network Team Lead
Peraton —Arlington, VA
- $104,000 - $166,000 a year
- On call
- Computer science
- Computer Science
- 3 years
- Health savings account
- Paid holidays
8d
IT Technical Lead II - SAP FICO
B. BRAUN MEDICAL (US) INC —Bethlehem, PA
- On call
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health insurance
- 401(k)
9d

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FSA - Desktop Support I

Advanced Technology Leaders Inc -
Augusta, GA

Quick Apply

Job Details

Full-time
8 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account

Qualifications

Desktop computer repair
Computer science
Email customer support
Computer Science
IT user and group management
MCP
GPO
Associate's degree in computer science
IT asset management
Standard Operating Procedures (SOPs) implementation
Software deployment
Laptop (troubleshooting support)
In-person customer service
Peripheral setup
Hardware maintenance
Equipment troubleshooting
Operating system updates
Incident Escalation
Software installation
User training (technical support)
Analysis skills
Patch management
Internal employee customer service
Computer hardware
Desktop (troubleshooting support)
Software asset management
Office equipment installation
Computer management
Computer networking
Software documentation

Full Job Description

**THIS IS A FULL TIME, IN-PERSON POSITION LOCATED IN AUGUSTA, GA. NO REMOTE WORK WILL BE AUTHORIZED**

Job Title: Desktop Support I

The Desktop Support I position is responsible for providing first level technical support with the installation, maintenance, upgrade, troubleshooting, removal and repair of personal computer equipment, peripheral equipment, computer operating systems, computer software, and telephones.

This non-exempt job classification is covered under The McNamara-O'Hara Service Contract Act (SCA) and the contract’s collective bargaining agreement (CBA). Service employees are compensated per the prevailing wage rates and fringe benefits that are set by the U.S. Department of Labor (DOL) Wage and Hour Division's WDs 29 CFR Part 541 and 29 CFR 4.163(f), unless otherwise modified by a CBA between labor and management.

Responsibilities & Duties:

Provide first line response for users with desktop, laptop, password, connectivity and application issues.
Respond to requests for issues that may require technical assistance to be provided by phone, email and or/using a help desk management system or personal deskside visits.
Escalates more complex and impactful issues to higher level support teams.
Updates system inventory and tracking for desktops, laptops, printers, corporate cell phones and software licensing.
Provides support related to testing and deployment of operating system and application security patches on workstations, laptops.
Setup new hires with needed hardware, software, tokens, etc. Terminate employees per company policies & procedures.
Works assigned tickets, vulnerabilities and patching as assigned.
Troubleshoot and provide solutions to hardware and software problems. Install, upgrade, repair, and remove hardware and software as necessary
Develop and present application and user documentation and training for supporting departments across the organization.
Acts as a liaison between customer and technical escalation points within the IT team.
Install application software necessary to complete job functions.
Update and maintain standard operating procedures on software and hardware deployments, account administration, and helpdesk tasks.
Recommend equipment upgrades to environment as business needs dictate.
Assist in projects as assigned by IT management.
Comply with policies and procedures as required.
Other duties as assigned

Minimum Qualifications:

Ability to obtain a 6C Security Clearance (Public Trust – High)
0 to 6 months experience or equivalent education in a helpdesk or service desk environment: IT administration with Windows 10 & Windows11. PC imaging and hardware deployment, group policy, workstation setup, remote assistance, Microsoft Active Directory and DNS preferred but will train right person.
Associate’s degree in computer science or related field preferred.

Preferred Qualifications:

Bachelor’s degree
Microsoft MCP
Microsoft 365 Certified: Fundamentals
A+ highly desired

Knowledge, Skills & Abilities:

Intensive analytical skills necessary to comprehend real time production desktop performance along with maintaining best practices of desktop functionality
Comprehension of networking/distributed computing environment concepts. Good technical skills with a thorough understanding of data communications and data center technology. Ability to implement and maintain a proactive support environment with Windows configurations on server support.
Ability and willingness to cover on-call responsibilities on a rotating basis. Attention to detail a must.

Supervisory Responsibility: Possess or obtains a Public Trust Security Clearance and maintain the required security clearance throughout the life of the contract.

Work Environment: This is a HYBRID position.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Position Type and Expected Hours of Work:

This is a full-time position. Days and hours of work are Monday through Friday, working hours determined based on location and shift. Workdays do not include working or conducting business on Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed closings.

Additional Eligibility Qualifications: N/A

May be asked to provide proof of US citizenship.
Background Check at company cost as needed.

AAP/EEO Statement:

ATL provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Veterans with expertise in these areas are highly encouraged to apply.

Other Duties:

The above job description is not intended to be an all-inclusive list of duties and standards of the position.

Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Duties, responsibilities and activities may change at any time with or without notice.

Benefits:

Health benefits to include medical and dental
Paid Personal and Vacation
Paid Holidays
401(k) Retirement Plan

Quick Apply

Refine Your Search

Deskside Support Representative jobs

FSA - Desktop Support I

Tier 1 Onsite IT Support Technician

Desktop Support Technician I

Desktop Support Technician

L2 Desktop Support

Systems Engineer

MSP - IT Client Support Technician

Trade Floor Desktop Support

Manager, Desktop Support

Program Manager

AV Technician

Service Desk Operations Manager

IT Hardware Specialist

SENIOR SERVICE DESK TECHNICIAN

IT ASSET ANALYST

IT Field Technician

Network Team Lead

IT Technical Lead II - SAP FICO

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