Top 27 Deskside Support Representative Jobs

Tier 1 Onsite IT Support Technician
Zones —Tampa, FL
- $35 an hour
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
Quick Apply
Desktop Support Technician I
Empower AI Inc. —Washington, DC
- Full-time
- Hybrid work
- Microsoft Outlook
- Up to 50% travel
- Windows
FSA - Desktop Support I
Advanced Technology Leaders Inc —Augusta, GA
- Full-time
- Hybrid work
- Background check
- Computer science
- Computer Science
- Paid holidays
- Health insurance
Quick Apply
8d
Desktop Support Technician
Zones —Nashville, TN
- Up to $31.25 an hour
- 8 hour shift
- Mid-level
- 8 years
- US work authorization
- Health insurance
Quick Apply
Director, Corporate Affairs, Global Media Relations
Amgen —Remote
- $180,551.90 - $244,276.10 a year
- Remote
- Doctoral degree
- Master's degree
- Bachelor's degree
- Disability insurance
- Health insurance
Deskside Support Engineer
Tata Consultancy Services —Centralia, PA
- $70,000 - $80,000 a year
- Computer Science
- Mid-level
- Office
- Commuter assistance
- Health insurance
L2 Desktop Support
Zones —New York, NY
- Up to $34 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
- Health insurance
Quick Apply
Systems Engineer
CPMC LLC —Remote
- Full-time
- Remote
- Microsoft Outlook
- Research
- Bachelor's degree
MSP - IT Client Support Technician
OmegaCor Technologies —Millersville, MD
- $65,000 - $75,000 a year
- Email
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
Manager, Desktop Support
RTD —Denver, CO
- $100,284.00 - $141,650.25 a year
- Full-time
- Computer Science
- Writing skills
- Office
4d
Trade Floor Desktop Support
Noblesoft Technologies Inc —Chicago, IL
- $25 - $28 an hour
- Contract
- Microsoft Outlook
- 5 years
- Office
Quick Apply
4d
AV Technician
Anduril Industries —Costa Mesa, CA
- $22.60 - $30.29 an hour
- Email
- Mid-level
- Office
- Ability to lift 50 pounds
Quick Apply
Program Manager
Strategic Resources Inc —Washington, DC
- Full-time
- Computer Science
- Customer service
- 5 years
Service Desk Operations Manager
HUMAN TOUCH LLC —Washington, DC
- $100,000 - $125,000 a year
- Urgently hiring
- Office
- Business development experience
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
4d
IT Hardware Specialist
FlexTG —Mesa, AZ
- Azure
- Computer Science
- High school diploma or GED
Quick Apply
SENIOR SERVICE DESK TECHNICIAN
Emagine IT —New York, NY
- $54,000 - $105,000 a year
- Full-time
- Microsoft Outlook
- Writing skills
- Office
- Paid holidays
- Health insurance
Quick Apply
1d
IT ASSET ANALYST
Emagine IT —Washington, DC
- $42,000 - $90,000 a year
- Full-time
- Ability to walk for extended periods
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
1d
IT Field Technician
Prism Health North Texas —Dallas, TX
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
7d
Network Team Lead
Peraton —Arlington, VA
- $104,000 - $166,000 a year
- On call
- Computer science
- Computer Science
- 3 years
- Health savings account
- Paid holidays
8d
IT Technical Lead II - SAP FICO
B. BRAUN MEDICAL (US) INC —Bethlehem, PA
- On call
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health insurance
- 401(k)
9d

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Tier 1 Onsite IT Support Technician

Zones -
Tampa, FL

Quick Apply

Job Details

Full-time
$35 an hour

Benefits

Health insurance

Qualifications

Customer communication
Network troubleshooting
IT asset management
Enterprise software
Incident management software
Equipment troubleshooting
Windows
Microsoft Office
Desktop (troubleshooting support)
Incident management operations support
Customer support ticket management
Desktop administration
Ticketing system technical support
802.11 (Wi-Fi)

Full Job Description

Description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

Term: 3+ Months
Location: Tampa, FL
Pay: $35.00 per hour, commensurate with experience
Hours: Monday through Friday 8am – 5pm

The Tier 1 Onsite IT Support Technician provides dedicated, onsite end-user support as part of a managed services delivery model. This role is responsible for delivering first-level IT support, maintaining workplace technology, and ensuring seamless user experience across all supported services. The technician operates during standard business hours and serves as the primary point of contact for onsite IT needs.

What you will do as the Tier 1 Onsite IT Support Technician:
The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

Onsite IT Support & Incident Management

Serve as the first point of contact for all onsite IT incidents and service requests
Troubleshoot and resolve hardware, software, and connectivity issues for end users
Log, track, and update incidents and requests in the ITSM tool in accordance with SLA requirements
Perform initial diagnosis and escalate complex issues to Tier 2 or specialized teams as needed
Provide deskside support for laptops, desktops, mobile devices, and peripherals
Ensure timely resolution and high-quality user communication throughout the ticket lifecycle

Office Technology & AV / Meeting Room Management

Make sure AV/ Meeting room is clean and ready for use.
Assist users with meeting start-up issues and real-time troubleshooting
Coordinate with vendors for advanced AV support when required

IT Asset Lifecycle Management

Support the full lifecycle of IT assets including procurement coordination, imaging, deployment, tracking, and retirement
Perform device provisioning (e.g., laptops, desktops, mobile devices) including builds, configuration, and user setup
Maintain accurate asset records in asset management systems
Handle hardware refresh activities and warranty-related processes
Ensure proper handling, storage, and disposal of IT equipment in line with policy

Local Technology Change Support

Assist with onsite execution of IT changes, upgrades, and deployments
Support activities such as system rollouts, patching, relocations, and office moves
Coordinate with central IT teams to implement standard changes at the local site
Validate post-change functionality and user readiness

What you will bring to the team:
Required Skills & Qualifications

1–3 years of experience in IT support, help desk, or deskside support role
Strong troubleshooting skills across Windows OS, Microsoft 365, and common enterprise applications
Basic knowledge of networking concepts (Wi-Fi, VPN, IP connectivity)
Familiarity with ITSM tools (ServiceNow or similar)
Experience supporting AV and meeting room technologies is preferred
Understanding of IT asset management practices

Soft Skills

Strong customer service and interpersonal skills
Excellent communication (both technical and non-technical)
Ability to prioritize and manage multiple tasks in a fast-paced environment
Proactive, dependable, and detail-oriented
Team-oriented with the ability to collaborate across IT functions

Preferred Certifications (Optional)

CompTIA A+
Microsoft Certified: Modern Desktop Administrator Associate
ITIL Foundation

#LI-TB1
Zones offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.

Quick Apply

Refine Your Search

Deskside Support Representative jobs

Tier 1 Onsite IT Support Technician

Desktop Support Technician I

FSA - Desktop Support I

Desktop Support Technician

Director, Corporate Affairs, Global Media Relations

Deskside Support Engineer

L2 Desktop Support

Systems Engineer

MSP - IT Client Support Technician

Manager, Desktop Support

Trade Floor Desktop Support

AV Technician

Program Manager

Service Desk Operations Manager

IT Hardware Specialist

SENIOR SERVICE DESK TECHNICIAN

IT ASSET ANALYST

IT Field Technician

Network Team Lead

IT Technical Lead II - SAP FICO

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