Top 24 Deskside Support Representative Jobs

Desktop Support Technician I
Empower AI Inc. —Washington, DC
- Full-time
- Hybrid work
- Microsoft Outlook
- Up to 50% travel
- Windows
Tier 1 Onsite IT Support Technician
Zones —Tampa, FL
- $35 an hour
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
Quick Apply
FSA - Desktop Support I
Advanced Technology Leaders Inc —Augusta, GA
- Full-time
- Hybrid work
- Background check
- Computer science
- Computer Science
- Paid holidays
- Health insurance
Quick Apply
7d
Desktop Support Technician, Junior
LCG, Inc. —Bethesda, MD
- $23.08 - $28.85 an hour
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Paid holidays
- Disability insurance
Quick Apply
Desktop Support Technician
Zones —Nashville, TN
- Up to $31.25 an hour
- 8 hour shift
- Mid-level
- 8 years
- US work authorization
- Health insurance
Quick Apply
L2 Desktop Support
Zones —New York, NY
- Up to $34 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
- Health insurance
Quick Apply
Systems Engineer
CPMC LLC —Remote
- Full-time
- Remote
- Microsoft Outlook
- Research
- Bachelor's degree
MSP - IT Client Support Technician
OmegaCor Technologies —Millersville, MD
- $65,000 - $75,000 a year
- Email
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
Manager, Desktop Support
RTD —Denver, CO
- $100,284.00 - $141,650.25 a year
- Full-time
- Computer Science
- Writing skills
- Office
4d
Program Manager
Strategic Resources Inc —Washington, DC
- Full-time
- Computer Science
- Customer service
- 5 years
AV Technician
Anduril Industries —Costa Mesa, CA
- $22.60 - $30.29 an hour
- Email
- Mid-level
- Office
- Ability to lift 50 pounds
Quick Apply
Trade Floor Desktop Support
Noblesoft Technologies Inc —Chicago, IL
- $25 - $28 an hour
- Contract
- Microsoft Outlook
- 5 years
- Office
Quick Apply
4d
IT Hardware Specialist
FlexTG —Mesa, AZ
- Azure
- Computer Science
- High school diploma or GED
Quick Apply
Service Desk Operations Manager
HUMAN TOUCH LLC —Washington, DC
- $100,000 - $125,000 a year
- Urgently hiring
- Office
- Business development experience
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
4d
SENIOR SERVICE DESK TECHNICIAN
Emagine IT —New York, NY
- $54,000 - $105,000 a year
- Full-time
- Microsoft Outlook
- Writing skills
- Office
- Paid holidays
- Health insurance
Quick Apply
1d
IT Field Technician
Prism Health North Texas —Dallas, TX
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
6d
Network Team Lead
Peraton —Arlington, VA
- $104,000 - $166,000 a year
- On call
- Computer science
- Computer Science
- 3 years
- Health savings account
- Paid holidays
8d
IT ASSET ANALYST
Emagine IT —Washington, DC
- $42,000 - $90,000 a year
- Full-time
- Ability to walk for extended periods
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
1d
IT Technical Lead II - SAP FICO
B. BRAUN MEDICAL (US) INC —Bethlehem, PA
- On call
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health insurance
- 401(k)
8d

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Desktop Support Technician I

Empower AI Inc. -
Washington, DC

Apply Now

Job Details

Full-time

Qualifications

Phone communication
In-person customer service
High school diploma or GED
Computer hardware
Desktop (troubleshooting support)
Agile
Client interaction via phone calls

Full Job Description

Overview:

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Responsibilities:

SUMMARY

DIGIT is seeking a Deskside Support Technician to provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous improvement and business value to its customers. The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA’s IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency’s shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning.

RESPONSIBILITIES

This position shall perform the following (to include but not limited to) activities:

Performs a variety of clerical and administrative duties pertinent to onsite assistance.
Replies to trouble tickets to resolve user problems.
Provides expert technical assistance through in person communication, phone, email, ticketing management system and instant message to users in the area of password resets, e-mail, directories, standard MS Windows and Mac desktop applications, smartphones and network connectivity.
Provides personal computer support analysis, and hardware/software installation and configuration.
Interacts daily with customers to ensure productivity; provides peer feedback.
Maintains an audit trail and statistical records of all problems and conditions reported by the client.
Escalate issues to vendor and third-party entities, as necessary and directed by the Government.

Qualifications:

CONTRACT REQUIRED QUALIFICATIONS

This following are REQUIRED for this position:

Public Trust Clearance by start date.
ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire.
Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks.
Operates with appreciable latitude in developing methodology and presenting solutions to problems.
Contributes to deliverables and performance metrics where applicable.
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
May provide assistance concerning the use of computer hardware and software, including printing and installations.
Proven ability to work independently in a full and/or partial remote environment with limited supervision.
Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.
Maintain standard working hours per the DIGIT contract and to be available for meetings, and other collaborative efforts during working hours.
Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments with the ability to use practical experience and training to determine how to accomplish tasks.

CONTRACT DESIRED QUALIFICATIONS

The following are DESIRED for this position:

2 years experience with Windows and/or Mac desktop support.
2 years experience with Smartphone support.
2 years experience with remote support tools.
Proficiency in the Google Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets), Microsoft Office (Word, Excel, PowerPoint, Outlook), Slack, and ServiceNow.
Must be willing to work a variety of shifts, including holidays as scheduled.

EDUCATION AND EXPERIENCE

The following are the education and experience required for this position:

0-5 years of experience and high school diploma
Experience as an onsite worker demonstrating time management and self discipline with cultural change management and Agile mindset.

PHYSICAL REQUIREMENTS
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:

Communicate verbally in person, over the phone or by video chat and clearly/succinctly in writing, primarily utilizing a keyboard.
Appear on camera for meetings with co-workers and government partners via video chat and ensure the protection of proprietary company and customer information is consistent with the company’s expectation of information security.
Viewing computer screens and sitting for long periods of time.
Travel minimally within 50 miles of your primary duty location via car , which requires ability to manage computer hardware, laptop, and briefing materials.

About Empower AI:

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.

Apply Now

Refine Your Search

Deskside Support Representative jobs

Desktop Support Technician I

Tier 1 Onsite IT Support Technician

FSA - Desktop Support I

Desktop Support Technician, Junior

Desktop Support Technician

L2 Desktop Support

Systems Engineer

MSP - IT Client Support Technician

Manager, Desktop Support

Program Manager

AV Technician

Trade Floor Desktop Support

IT Hardware Specialist

Service Desk Operations Manager

SENIOR SERVICE DESK TECHNICIAN

IT Field Technician

Network Team Lead

IT ASSET ANALYST

IT Technical Lead II - SAP FICO

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