Top 130 Desktop Analyst Openings Jobs

Service Desk Analyst II
Cortavo —Atlanta, GA
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
- Health insurance
Quick Apply
Technical Support Analyst (Su-Th 9:00a-5:30p)
ScriptPro LLC —Remote
- $24 an hour
- Full-time
- Remote
- Background check
- Research
- Mid-level
- Wellness program
- Paid holidays
Quick Apply
GIS Analyst
Larson Design Group —Remote
- $50,000 - $73,000 a year
- Full-time
- Computer science
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Employee stock ownership plan
Quick Apply
Technical Support Analyst (Fr-Tu 11:30a-8:00p)
ScriptPro LLC —Remote
- $24 an hour
- Full-time
- Remote
- Background check
- Research
- Mid-level
- Wellness program
- Paid holidays
Quick Apply
Technology Support Analyst
Skadden, Arps, Slate, Meagher & Flom LLP & Affiliates —Boston, MA
- $80,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Health insurance
- Dental insurance
Field Services Technician (Lowell)
Pinnacle IT —Lowell, AR
- $20 - $25 an hour
- 8 hour shift
- Azure
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
IT Asset Support Analyst
Robert Half —Lenexa, KS
- $19 an hour
- Temporary
- Mid-level
- Analysis skills
- US work authorization
- Disability insurance
- Dental insurance
Quick Apply
2d
Logistics Management Analyst level 3/4
Northrop Grumman —Huntsville, AL
- $81,800 - $153,000 a year
- Overtime
- Mid-level
- Master's degree
- High school diploma or GED
- Paid holidays
- Disability insurance
Prncpl Logistics Mgmt Anlyst
Northrop Grumman —Huntsville, AL
- $81,800 - $122,600 a year
- Overtime
- Up to 50% travel
- Master's degree
- High school diploma or GED
- Paid holidays
- Disability insurance
IT Analyst/ Programmer
Hampton University —Hampton, VA
- $40,000 - $50,000 a year
- Weekends as needed
- Computer Science
- System design
- Mid-level
- Disability insurance
- Dental insurance
Acquisition Analyst (DoD SkillBridge Fellowship)
T2S Solutions —Aberdeen Proving Ground, MD
- $75,000 - $100,000 a year
- Remote
- Computer science
- Mid-level
- Organizational skills
Technical Analyst I
Portsmouth Regional Hospital —Portsmouth, NH
- Full-time
- Travel
- 1 year
- Entry level
- Employee stock purchase plan
- Disability insurance
Quick Apply
Senior Financial Analyst
Rockwell Automation —Milwaukee, WI
- Full-time
- Hybrid work
- Oracle
- 5 years
- Office
- Health insurance
- Dental insurance
IT Service Desk Analyst II
Macon-Bibb County —Macon, GA
- $55,000.19 a year
- Full-time
- Background check
- Computer Science
- Research
- Health insurance
- Dental insurance
GIS Analyst – Utility Transmission & Distribution
Atlas Field Services —Fort Worth, TX
- Full-time
- Background check
- Clean driving record
- Mid-level
Quick Apply
Systems Analyst
FuGen IT Solutions —Princeton, NJ
- Email
- Computer Science
- System design
- Mid-level
IT Service Delivery Analyst
Impulse Space —Redondo Beach, CA
- $25 - $45 an hour
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply
Assistant Computer Systems Administrator
Arizona Federal Public Defender —Tucson, AZ
- $68,545 - $118,569 a year
- Mid-level
- Office
- Windows
Data and Artificial Intelligence Analyst
Cherokee Federal —Washington, DC
- $180,000 - $215,000 a year
- Full-time
- Background check
- Microsoft Excel
- Writing skills
- Health insurance
- Dental insurance
9d
Junior Technology Support Analyst
Skadden, Arps, Slate, Meagher & Flom LLP & Affiliates —Houston, TX
- $57,000 - $63,000 a year
- Full-time
- Microsoft Outlook
- Writing skills
- Office
- Health insurance
- Dental insurance

I want to receive the latest job alert for Desktop Analyst Openings

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Desktop Analyst Openings jobs near

Service Desk Analyst II

Cortavo -
Atlanta, GA

Quick Apply

Job Details

Full-time

Benefits

Health insurance

Qualifications

Network troubleshooting
Email customer support
Technical support via phone
Phone communication
Windows
Firewall
Cloud service support
Productivity software support
Microsoft Teams
macOS
Desktop administration
Video conferencing systems operation
Ticketing system technical support
Client interaction via phone calls

Full Job Description

Job Overview:

We are seeking a highly capable Service Desk Analyst II who will be responsible for inbound calls and tickets from Cortavo’s managed services customers. We are also looking for at least one year of experience in a Manage Service Provider (MSP).

This Level 2 position will require the ideal candidate to identify and resolve questions relating to issues with opening applications, printers, connectivity to different systems, new user onboarding, existing user offboarding, and many other tasks. The Service Desk Analyst will spend the majority of their day performing remote support and composing knowledge base articles, while working from our Marietta, GA location.

The ideal candidate will take an empathetic approach when communicating with customers, and relay technical questions and solutioning in a patient, polished, and professional manner.

This position reports directly to the Service Desk Manager.

Responsibilities:

Assist Cortavo end users with various desktop support related questions, such as setting up Outlook, OneDrive, access via Remote Desktop, printer configurations, internet issues, networking questions, and other Level 1-2 support issues
Assist end users with macOS related support, including software troubleshooting, account setup, and peripheral compatibility.
Engage with initial calls and/or emails, create the initial ticket, and escalate as necessary to other departments with warm handoffs
Ticket maintenance, you will typically spend a portion of the workday reviewing existing tickets and looking for cases that should be closed, following up with users where appropriate, and setting reminders for future action
Maintain consistent ticket closure volume, aiming to close 80+ tickets weekly while ensuring service quality and customer satisfaction.
Maintain customer information records, including gathering information about that customer and making sure that information is up to date in applicable systems (Autotask, Salesforce, monday.com)
Follow up with and ensure that tickets are being completed in a timely manner, work with escalation team members to ensure tickets are being completed
Train with the Engineering department as well as Service Desk Analyst peers to improve skills and knowledge. Work with them on more complex issues as time allows
Maintain and write accurate knowledge base articles as you come across knowledge and information while working cases. Knowledge is the base of Managed Services

Required Skills & Qualifications:

Associates or Bachelors degree in progress
3 years IT service desk experience
1 year of MSP experience
3 years of customer service experience over the phone and email
Experience with service desk ticketing systems (Autotask)
Proficiency of Microsoft 365 Admin
Proficiency of Windows 10/11
Proficiency in Microsoft Office Suite and Microsoft Teams
General knowledge of network devices (switches, firewalls, etc)
General knowledge of macOS, including setup, support, and application troubleshooting.
Strong written and verbal communication skills; empathetic customer service approach
Excellent organizational, time management, and multitasking capabilities
Ability to work after hours on-call rotation

Preferred Qualifications:

Bachelor's degree
Managed Service Provider experience
Microsoft Certifications, particularly any prerequisite forMicrosoft 365 Certified: Enterprise Administrator Expert and Exam MS-102: Endpoint Administrator
Familiarity with IT hardware, software, and managed services technology
Proficiency in Google Suite, particularly Gmail and Google Docs
Working knowledge of Microsoft Intune
Familiarity with Entra is a plus

Estimated Usage of Time

75% - Service Desk Support (~30 hours/week)
20% - Knowledge Base Documentation (~8 hours/week)
5% - Professional Development and Certifications (~2 hours/week)

Work Environment

Competitive salary, as well as employer, contributed health benefits
Hybrid work schedule
401k contribution
Access to a Company cell phone plan
A seat on an energetic team that collaborates and pushes each other to be better
A fast-paced but cooperative environment with endless potential for growth
Celebration events for team and Company successes throughout the year

Quick Apply

Refine Your Search

Desktop Analyst Openings jobs

Service Desk Analyst II

Technical Support Analyst (Su-Th 9:00a-5:30p)

GIS Analyst

Technical Support Analyst (Fr-Tu 11:30a-8:00p)

Technology Support Analyst

Field Services Technician (Lowell)

IT Asset Support Analyst

Logistics Management Analyst level 3/4

Prncpl Logistics Mgmt Anlyst

IT Analyst/ Programmer

Acquisition Analyst (DoD SkillBridge Fellowship)

Technical Analyst I

Senior Financial Analyst

IT Service Desk Analyst II

GIS Analyst – Utility Transmission & Distribution

Systems Analyst

IT Service Delivery Analyst

Assistant Computer Systems Administrator

Data and Artificial Intelligence Analyst

Junior Technology Support Analyst

I want to receive the latest job alert for Desktop Analyst Openings

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected