Top 16 Desktop Support Analyst Jobs in Andover, MA

IT Support Analyst
Revolution Space —Boston, MA
- $60,000 - $100,000 a year
- Full-time
- Mid-level
- Windows
- 3 years
- Paid holidays
- Disability insurance
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7d
Desktop Support Analyst
Stantec —Boston, MA
- $77,400 - $112,200 a year
- Full-time
- 5 years
- Mid-level
- Office
- Wellness program
- Health savings account
3d
Service Desk Analyst
Boston Properties —Boston, MA
- $69,000 - $96,750 a year
- Full-time
- Bachelor of Science
- Research
- Mid-level
- Commuter assistance
- Health insurance
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Technology Support Analyst
Skadden, Arps, Slate, Meagher & Flom LLP & Affiliates —Boston, MA
- $80,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Health insurance
- Dental insurance
Analyst I IT Service Desk
PUMA —Somerville, MA
- $51,800 - $68,905 a year
- Online Application
- Windows
- Analysis skills
- Experience equivalent to degree accepted
Desktop Support Analyst
Goodwin Procter LLP —Boston, MA
- $70,000 - $90,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
IT Service Desk Analyst
CarGurus —Boston, MA
- $52,000 - $66,000 a year
- Hybrid work
- Google Workspace
- Research
- Mid-level
- Food provided
Senior Desktop Support Analyst
Plymouth Rock Assurance Corporation —Boston, MA
- $83,500 - $117,000 a year
- On call
- Computer science
- Computer Science
- Mid-level
- Wellness program
- Commuter assistance
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15h
Senior Help Desk Analyst (Tier 2/3) - Hybrid Work Environment
RG Vanderweil.com —Boston, MA
- Full-time
- Hybrid work
- 5 years
- Windows
- Senior level
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Senior Desktop Support Analyst
Goodwin Procter LLP —Boston, MA
- $75,100 - $121,100 a year
- Full-time
- Computer science
- Computer Science
- Office
- Paid holidays
- Disability insurance
IT Systems Analyst
Edenred —Boston, MA
- $70,000 a year
- Full-time
- Azure
- Mid-level
- Office
- AD&D insurance
- Disability insurance
IT Support Analyst - Must reside in the Boston area
Lumanity —Boston, MA
- $55,000 - $75,000 a year
- Hybrid work
- Computer science
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Paid holidays
1d
SENIOR IT SUPPORT ANALYST
Airspace Intelligence —Boston, MA
- Full-time
- 5 years
- Office
- Windows

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IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
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9d
Help Desk Analyst 2 [must have Citrix and VDI] - Madison County, OH/On-Site
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Desktop Support Analyst jobs near Andover, MA

IT Support Analyst

Revolution Space
Boston, MA

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Job Details

Full-time
$60,000 - $100,000 a year
7 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k) 4% Match
401(k) matching
Life insurance

Qualifications

Cloud identity and access management (IAM)
Bachelor's degree in information technology
IT user and group management
Application deployment
Windows
Automating deployment processes
Bachelor's degree
Cloud service support
Desktop (troubleshooting support)
Computer management
Azure AD
macOS administration
macOS
Hardware management
System deployment
Identity & access management

Full Job Description

About Revolution Space

At Revolution Space we're building advanced space systems for the 21st century. Every employee at Revolution Space works on projects that are critical to our company’s future by ensuring our products work on orbit every time.

Position Summary:

Revolution Space is seeking a strong IT Support Analyst to join our growing IT team. This role is central to supporting rapid company growth in a highly secure, compliance-driven environment (CMMC Level 2 / NIST SP 800-171). You'll be the frontline for end-user support while also owning key operational processes like workstation deployment, identity management, and hardware inventory.

You'll take ownership of the deployment queue and ticket backlog quickly, freeing up senior IT leadership to focus on infrastructure and security initiatives — while maintaining the documentation discipline our compliance environment requires.

This is not a purely reactive helpdesk role — we are looking for someone who can operate independently, exercise sound judgment, and take full ownership of assigned processes, while remaining hands-on with day-to-day deployment and support work.

Responsibilities:

Frontline Technical Support: Triage and resolve helpdesk tickets submitted through our SharePoint-based ticketing system, covering Windows 10/11, macOS, Microsoft 365, Teams, and general connectivity issues
Deployment Management: Own the workstation provisioning pipeline (unbox, asset-tag, image, test, and ship to local and remote staff) using centralized deployment/imaging tools
Identity & Access Administration: Handle user provisioning, password resets, and MFA troubleshooting in Microsoft Entra ID for internal staff and B2B guest contractors
SharePoint Administration: Support basic SharePoint site administration and configuration (bonus)
Software Licensing: Manage routine allocation of engineering and business software licenses per established IT protocols
Hardware Inventory: Maintain the physical IT asset cage, track inventory and spare stock, and coordinate vendor warranty repairs
Compliance Documentation: Maintain rigorous documentation of hardware changes, software provisioning, and ticket resolution to support our CMMC Level 2 compliance framework
New User Setup: Manage new hire laptop and account setup end-to-end
Availability: Participate in an on-call rotation to support after-hours and emergency IT needs

Required Qualifications

3+ years of experience in a relevant IT support/helpdesk role (MSP or regulated corporate environment preferred)
Bachelor's degree in IT plus relevant certifications and experience
Hands-on experience with Windows and macOS desktop administration and troubleshooting
Experience with Microsoft 365 Admin Center and Entra ID (Azure AD) user/group administration
Fundamental understanding of networking concepts (subnets, VLANs, DNS)
Familiarity with centralized deployment/imaging tools (SmartDeploy or equivalent)
Highly organized with strong attention to detail
Strong written and verbal communication skills
Comfortable learning new tools quickly and adapting to shifting priorities

Certifications of interest: Microsoft credentials (Azure/M365), Cisco CCENT/CCNA, CompTIA Security+, or ISC2 SSCP. (CompTIA A+ is a plus but not core to this role.)

Preferred Qualifications

Experience in a government cloud environment (GCC/GCC High) or a NIST SP 800-171 / CMMC-compliant workplace
Deeper networking exposure (routing, firewalls, VPN, RADIUS)
Microsoft Intune experience
Windows Server Administration / Active Directory
VMware administration
Cybersecurity experience
Familiarity with engineering software environments (SolidWorks client installs, PDM troubleshooting)
Comfort with physical hardware troubleshooting and component-level repairs (RAM, storage)

Benefits

Paid holidays, sick time and unmetered vacation
Excellent health and dental plans with 80% employer contribution
4% company matching 401k plan with immediate vesting
Life Insurance
Long-term / short term disability
Education assistance

To conform to U.S. Government space technology export regulations, applicants must be U.S. citizens, lawful permanents residents of the U.S., or protected individuals as defined by 8 U.S.C. 1324b(a)(3).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected factor.

The pay range for this role is:
60,000 - 100,000 USD per year(Boston)

Quick Apply

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Desktop Support Analyst jobs in Andover, MA

IT Support Analyst

Desktop Support Analyst

Service Desk Analyst

Technology Support Analyst

Analyst I IT Service Desk

Desktop Support Analyst

IT Service Desk Analyst

Senior Desktop Support Analyst

Senior Help Desk Analyst (Tier 2/3) - Hybrid Work Environment

Senior Desktop Support Analyst

IT Systems Analyst

IT Support Analyst - Must reside in the Boston area

SENIOR IT SUPPORT ANALYST

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