Top 4 Desktop Support Analyst Jobs in Portland, ME

IT Service Desk Support Analyst
WGTech —Westbrook, ME
- $50,000 - $65,000 a year
- Full-time
- Background check
- Windows
- Driver's License
- Health savings account
- Health insurance
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11d
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3d

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IT Service Desk Support Analyst

WGTech -
Westbrook, ME

Quick Apply

Job Details

Permanent | Full-time
$50,000 - $65,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Teamwork
Phone communication
Windows
Software installation
Technical user customer support
Attention to detail
Computer hardware
Mobile device management
IP networking
Intune

Full Job Description

About WGTech
WGTech has been a dedicated leader in technology solutions since 1994, fostering a culture rooted in collaboration, camaraderie, and collective effort. We pride ourselves on building strong relationships with our clients through motivated, learning-driven professionals who thrive on flexibility and mutual support.

Job Overview
WGTech is seeking a Tier 1 IT Service Desk Support Analyst to join our growing team. This role is ideal for an early‑career IT professional who enjoys helping users, troubleshooting technical issues, and building a strong foundation in managed IT services.

As a Tier 1 analyst, you will provide front‑line technical support to external clients, resolve common hardware and software issues, assist with device and account management, and escalate appropriately when issues fall outside Tier 1 scope. Success in this role requires strong communication skills, attention to detail, and a willingness to learn and collaborate with the team.

What You'll Do

Provide first‑level technical support to end users via phone, email, remote tools, and occasional on‑site visits.
Troubleshoot common workstation, software, and connectivity issues.
Assist with user account setup and access changes in Active Directory and Microsoft 365.
Support basic device management tasks including imaging, deployment, and software installations.
Verify configurations and document findings during troubleshooting and on‑site visits.
Identify issues outside the original request and escalate or document appropriately.
Collaborate with teammates and leverage internal resources when needed.

Qualifications

1–2+ years of experience supporting end‑user systems in a service desk, help desk, or MSP environment.
Hands‑on experience installing, deploying, and configuring Windows desktop systems.
Basic knowledge of Active Directory (user accounts, groups, passwords).
Familiarity with Microsoft 365 (email, accounts, basic troubleshooting).
Understanding of fundamental networking concepts (TCP/IP, DNS, DHCP).
Strong customer service and communication skills.
Ability to document work clearly and thoroughly.
Comfortable working in a fast‑paced, client‑facing environment.
Exposure to Entra ID (Azure AD) and/or Microsoft Intune.
Experience with OS imaging or deployment tools.
Basic understanding of file permissions or Group Policy.
Valid Driver's License.

Job Types: Full-time, Permanent

Pay: $50,000.00 - $65,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

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Desktop Support Analyst jobs in Portland, ME

IT Service Desk Support Analyst

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