Top 21 Desktop Support Analyst Jobs in Washington, DC

Help Desk/Desktop Support Analyst
Edgewater Federal Solutions, Inc. —Washington, DC
- $115,594 - $121,678 a year
- Overtime
- Microsoft Outlook
- Computer Science
- Bachelor of Science
- AD&D insurance
- Paid holidays
14d
HELPDESK ANALYST
Technology Information Systems, LLC —Washington, DC
- Email
- Bachelor's degree
- US work authorization
- Experience equivalent to degree accepted
Technology Support Analyst
Skadden, Arps, Slate, Meagher & Flom LLP & Affiliates —Washington, DC
- $80,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Health insurance
- Dental insurance
3d
IT Helpdesk Analyst (Level 1 / L1 Support)
AHU Technologies Inc —Washington, DC
- $21 - $24 an hour
- Full-time
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
Tier I Help Desk Analyst
KeenLogic —Washington, DC
- Full-time
- Background check
- Research
- Mid-level
- Paid time off
- Vision insurance
Quick Apply
7d
IT Service Desk Analyst (Level 2 / L2 Support)
AHU Technologies Inc —Washington, DC
- $38 - $43 an hour
- Full-time
- 5 years
- Windows
- Bachelor's degree
Quick Apply
Enterprise IT Analyst L1 (PEP)
Versant Media —Washington, DC
- $65,000 - $71,000 a year
- Weekends as needed
- Windows
- Microsoft Office
- In-person
- Flexible schedule
- Retirement plan
Quick Apply
Service Desk Systems Analyst
Concept Plus —Fort Belvoir, VA
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply
IT Help Desk Analyst - Navy Undersea Warfare Program Support
Synchron, LLC —Washington, DC
- $70,000 - $80,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Help Desk Analyst
CACI —Fort Belvoir, VA
- $86,600 - $181,800 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health insurance
6d
IT Operations Analyst II (Service Desk Lead)
OTJ Architects, Inc. —Washington, DC
- $75,000 - $85,000 a year
- Email
- Microsoft Outlook
- Mid-level
- 3 years
Quick Apply
7d
Endpoint Support Analyst
Hui Huliau —Washington, DC
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
10h
Help Desk Jr. Analyst
Cogent People Inc —Columbia, MD
- Full-time
- Hybrid work
- Mid-level
- US work authorization
- Experience equivalent to degree accepted
- Paid holidays
- Disability insurance
Help Desk Analyst | Temporary
The Ford Agency —Bethesda, MD
- From $27 an hour
- Temporary
- Mid-level
- Windows
- Bachelor's degree
5d
Help Desk Analyst
Shield Consulting Solutions —Annapolis Junction, MD
- $100,000 - $110,000 a year
- Weekends as needed
- Mid-level
- 3 years
- Analysis skills
- Paid holidays
- Paid time off
Quick Apply
Service Desk Analyst
MKS2 Technologies —Arlington, VA
- $30 - $35 an hour
- Writing skills
- Mid-level
- Office
Quick Apply
18h
IT Requirements Analyst
Agile Defense —Washington, DC
- $120,000 - $135,000 a year
- Urgently hiring
- Microsoft Word
- Azure
- Computer Science
- Paid holidays
- Disability insurance
Quick Apply
Senior Business Analyst (Management Analysis/Business Analysis/User Support)
Peraton —Arlington, VA
- $86,000 - $138,000 a year
- Office
- 8 years
- High school diploma or GED
- Health savings account
- Paid holidays
4h

Discover related jobs

Based on your search for Desktop Support Analyst jobs.

Senior Endpoint Support Specialist Windows/Mac/AD+AV
InfoStructures, Inc. —Washington, DC
Windows 1x – including device and driver installation, troubleshooting and patching. Remote desktop management tools, e.g., RDP, SCCM Viewer.
$68,000 - $75,000 a year
Quick Apply
7d
Desktop Support Specialist (Mid Level)
Sanametrix —Washington, DC
ITIL foundations certification or ability to obtain certification within 6 months. Bachelor’s degree with four (4) or more years of technical support experience…
$50,000 - $58,000 a year
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

TP- Desktop Support Analyst
TP Mechanical Contractors LLC —Columbus, OH
CompTIA Network+ or similar networking certification (a plus). Responsible for serving as the first point of contact for end-user technical support, providing…
Quick Apply
8d
TP- Desktop Support Analyst
TP Mechanical —Columbus, OH
CompTIA Network+ or similar networking certification (a plus). Responsible for serving as the first point of contact for end-user technical support, providing…
7d

Show more jobs in cities nearby

I want to receive the latest job alert for Desktop Support Analyst in Washington, DC

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Desktop Support Analyst jobs near Washington, DC

Help Desk/Desktop Support Analyst

Edgewater Federal Solutions, Inc. -
Washington, DC

Apply Now

Job Details

Full-time
$115,594 - $121,678 a year
14 days ago

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Life insurance

Qualifications

Telecommunications network troubleshooting
Email customer support
Smartphone (troubleshooting support)
Phone communication
Spreadsheets
Laptop (troubleshooting support)
Windows
Desktop (troubleshooting support)
Networking equipment (troubleshooting support)
SharePoint
ServiceNow
Technical support via email
Video conferencing systems operation
Ticketing system technical support
Client interaction via phone calls
VPN

Full Job Description

Overview:

Edgewater Federal Solutions is seeking a Help Desk/Desktop Support Analyst to support a federal client in Washington, D.C. This position will be a 3rd Shift (Sunday – Thursday, 11:00Pm to 7:30AM) and will be onsite in Washington, D.C. This contractor position will be in support of the client's help desk and the analyst who fills this position will be required to work a set schedule that will require Saturday, Sundays, Holidays, and some overtime may be asked to ensure proper coverage across all shifts.

Responsibilities:

Demonstrate strong technical knowledge and experience with ServiceNow, M365 applications and have experience supporting HP Desktops/Laptops/Tablets and Microsoft Windows Desktop OS.
Expected to interface with internal customers and various technical support teams.
Demonstrate the ability to follow standard operating procedures and processes.
The contractor may be tasked to perform Supervisory or Lead Analyst roles as delegated by the Help Desk Manager or Supervisor.

Qualifications:

U.S. Citizenship is required per contract to obtain and maintain a Public Trust.
At least five years of overall IT experience, including a minimum of three years of experience providing general help desk support with previous experience opening and maintaining help desk cases via ServiceNow.
At least two years’ experience in desktop/laptop troubleshooting or operations support.
Excellent written and oral communications are required as this position will interface with clients via phone and e-mail. Demonstrated ability to concisely summarize and document client issues is required.
At least five years supporting Microsoft Windows 10 and 11 operating systems
At least 3-5 years’ experience supporting M365 applications including Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Teams, and Microsoft Outlook.
Strong Level 1 network and VPN diagnosis and troubleshooting skills.
Knowledge of iPhone or similar smart phone support.
Demonstrated analytical and problem-solving skills.
Strong interpersonal and communication skills who can work with people at various levels of the organization.
Familiarity with maintaining documentation and communication via Microsoft SharePoint, Excel, Word, and Outlook.

Desired:

BS/BA in Information Systems, Computer Science, or related field HIGHLY DESIRABLE

This position will require weekend and/or overtime work. Position is classified as ‘Essential Personnel’ requiring work attendance on designated holidays and days when the cleint is Closed, such as for weather events.

Salary: $115,594 - $121,678

Additional benefits include:

Paid Time Off & Holiday Pay
Medical Insurance
Dental Insurance
Vision Insurance
Disability, Life Insurance, and AD&D
Flexible Spending Accounts
Pre-Tax 401K and/or After-Tax Roth IRA (with employer matching contribution)
Tuition and Technical Training Reimbursement
Exercise Reimbursement
Computer Reimbursement
Employee Assistance Program

About Us:

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.

Apply Now

Refine Your Search

Desktop Support Analyst jobs in Washington, DC

Help Desk/Desktop Support Analyst

HELPDESK ANALYST

Technology Support Analyst

IT Helpdesk Analyst (Level 1 / L1 Support)

Tier I Help Desk Analyst

IT Service Desk Analyst (Level 2 / L2 Support)

Enterprise IT Analyst L1 (PEP)

Service Desk Systems Analyst

IT Help Desk Analyst - Navy Undersea Warfare Program Support

Help Desk Analyst

IT Operations Analyst II (Service Desk Lead)

Endpoint Support Analyst

Help Desk Jr. Analyst

Help Desk Analyst | Temporary

Help Desk Analyst

Service Desk Analyst

IT Requirements Analyst

Senior Business Analyst (Management Analysis/Business Analysis/User Support)

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for Desktop Support Analyst in Washington, DC

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected