Top 206 Desktop Support Technician Jobs in Cheverly, MD

Help Desk Technician - Archdiocese of Washington
Archdiocese of Washington —Hyattsville, MD
- Full-time
- School experience
- Mid-level
- Office
Quick Apply
IT Technician
Saronic Technologies —Arlington, VA
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Desktop Support Specialist (Mid Level)
Sanametrix —Washington, DC
- $50,000 - $58,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Office
Quick Apply
Desktop Support Specialist
Oneida Techical Solutions —Fort Belvoir, VA
- $65,000 - $80,000 a year
- 8 hour shift
- Background check
- Bachelor of Science
- Writing skills
- Health savings account
- Health insurance
Quick Apply
Help Desk Technician - TS/SCI W/ Polygraph
General Dynamics Information Technology —Washington, DC
- $33.52 - $45.34 an hour
- Senior level
- 4 years
- No travel
- Paid holidays
- 401(k) matching
IT Support Technician I
Grossberg Company LLP —Bethesda, MD
- $50,000 - $75,000 a year
- Online Application
- Office
- Windows
- High school diploma or GED
Quick Apply
IT Help Desk – Tier 2
NGEN —Lanham, MD
- $26 - $35 an hour
- Full-time
- Mid-level
- Driver's License
- In-person
- Health insurance
- Dental insurance
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Tech Support Specialist
Axinn —Washington, DC
- $36 - $41 an hour
- Full-time
- Hybrid work
- Google Workspace
- Bachelor of Science
- Mid-level
- Profit sharing
- Health savings account
Quick Apply
Desktop Support Technician
Leidos —Bethesda, MD
- $35 - $38 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
13d
Service Desk Technician
AHU Technologies Inc —Washington, DC
- $31 - $34 an hour
- Full-time
- Hybrid work
- Mid-level
- Windows
- 3 years
- Work from home
Quick Apply
Service Desk Technician (SDT) – Senior
AHU Technologies Inc —Washington, DC
- $40 - $44 an hour
- Full-time
- Hybrid work
- 5 years
- Office
- Windows
- Work from home
Quick Apply
Service Desk Technician
JCS Solutions LLC —Andrews AFB, MD
- $55,000 - $71,000 a year
- Full-time
- Computer Science
- Computer literacy
- Finance
- Disability insurance
- Health insurance
Quick Apply
10d
IT Help Desk Support Specialist
NucoreVision (NVI) —Washington, DC
- $63,000 - $76,000 a year
- Overtime
- Computer Science
- Mid-level
- Office
Quick Apply
13d
IT Help Desk Specialist
NucoreVision, Inc —Washington, DC
- $63,000 - $75,000 a year
- Overtime
- Background check
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
13d
IT Support Technician I, II, and III (AV Support)
Community College of Baltimore County —Catonsville, MD
- $46,596 - $91,343 a year
- Full-time
- Classroom
- Microsoft Outlook
- Mid-level
- Free parking
- Paid jury duty
Help Desk Specialist I
Cherokee Federal —Washington, DC
- $100,000.00 - $111,944.19 a year
- Full-time
- Background check
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
3d
IT Helpdesk Specialist
Terrestris Global Solutions —Washington, DC
- $41.82 - $46.91 an hour
- Full-time
- Computer Science
- Mid-level
- Office
- Tuition reimbursement
- Retirement plan
Quick Apply
11d
Desktop Support Technician, Associate
LCG, Inc. —Bethesda, MD
- $28 - $32 an hour
- Computer Science
- Mid-level
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
Desktop Technician
CyberLinx Solutions LLC —Washington, DC
- Full-time
- Research
- Mid-level
- Analysis skills
Quick Apply
Endpoint Support Specialist
KMRG, LLC —Washington, DC
- $108,000 - $125,000 a year
- Full-time
- Mid-level
- Office
- AWS
10d

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Help Desk Technician - Archdiocese of Washington

Archdiocese of Washington -
Hyattsville, MD

Quick Apply

Job Details

Full-time

Qualifications

macOS
Defect tracking tools
IT department experience
Ticketing system technical support

Full Job Description

The Catholic Archdiocese of Washington is committed to spreading the light of the Gospel of Jesus Christ. In support of this mission, we are seeking a customer-focused, tech-savvy Help Desk Specialist to join our IT team. In this role, you’ll be the first line of support for end users, helping resolve hardware, software, and network issues across Windows, macOS, and mobile platforms. You’ll also contribute to process improvement through scripting, automation tools, and documentation

This position provides Level 1 and Level 2 technical support to approximately 200 users across ten locations in the Washington, D.C. metropolitan area. The Help Desk Technician reports directly to the Executive Director of Information Technology and plays a vital role in ensuring IT systems operate smoothly and efficiently.

Key Responsibilities

Provide Tier 1 and Tier 2 support to employees via phone, email, chat, and in-person channels.
Troubleshoot and resolve issues related to desktop/laptop hardware, software, printers, VOIP telephone handsets, mobile devices, and network connectivity.
Use help desk ticketing systems to track, prioritize, and document support requests.
Configure and deploy devices, including imaging, user setup, and application installation.
Create, update, and maintain technical documentation and user guides.
Develop and update automation scripts for recurring tasks on Windows and macOS.
Support Microsoft 365 collaboration tools, utilize Microsoft Active Directory / Entra, file storage systems, and Microsoft Office365 in daily support operations.
Work with vendors to escalate and resolve complex technical issues.
Participate in onboarding and offboarding processes for employees.
Identify opportunities to improve workflows, support processes, and user experience.

Required Qualifications

Education and Certifications

Associate degree in a technical field or equivalent certifications.
CompTIA A+ certification (or higher) may substitute for the degree requirement.

Experience

3 to 5 years of experience in a Help Desk or IT Support role.
Strong knowledge of Windows and macOS operating systems.
Experience with ticketing systems such as Jira, ServiceNow, or Freshservice.
Excellent communication, problem-solving, and organizational skills.
Customer-first mindset with a desire to help and educate users.
Experience using remote support tools for diagnosing and resolving technical issues.

Skills and Attributes

Strong written communication skills, including technical documentation.
Excellent customer service and interpersonal skills.
Ability to work independently and manage time effectively.
Sensitivity to working in a Catholic ministry setting; commitment to respectful, mission-aligned service.

Preferred Qualifications

Interest or foundational knowledge in networking, including wireless access points, firewalls, and switches.
Use automation tools and develop/update scripts for Windows and macOS to streamline support tasks and improve system efficiency.
Ability to travel between sites within the Archdiocese (reliable transportation required).
Prior experience supporting technology in a school, parish, or nonprofit environment.
Understanding of Catholic organizational structure and respect for the mission of the Church.

Work Environment and Physical Demands

Office-based role requiring regular use of standard office equipment (computers, phones, copiers, etc.).
Must be able to lift and carry desktop computers and printers up to 25 pounds.
Reasonable accommodations will be made for individuals with disabilities.

Position Details

Employment Type: Full-Time (40 hours per week)
Travel: Occasional travel to affiliated sites and meetings within the Archdiocese.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

Desktop Support Technician jobs in Cheverly, MD

Help Desk Technician - Archdiocese of Washington

IT Technician

Desktop Support Specialist (Mid Level)

Desktop Support Specialist

Help Desk Technician - TS/SCI W/ Polygraph

IT Support Technician I

IT Help Desk – Tier 2

Tech Support Specialist

Desktop Support Technician

Service Desk Technician

Service Desk Technician (SDT) – Senior

Service Desk Technician

IT Help Desk Support Specialist

IT Help Desk Specialist

IT Support Technician I, II, and III (AV Support)

Help Desk Specialist I

IT Helpdesk Specialist

Desktop Support Technician, Associate

Desktop Technician

Endpoint Support Specialist

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