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Account Manager

Digible -
Remote

Quick Apply

Job Details

$70,000 - $87,000 a year
11 days ago

Benefits

Paid parental leave
Paid holidays
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching

Qualifications

Revenue growth
Social media advertising campaigns
Managing customer accounts
Customer communication
SEO campaigns
Customer relationship building
Reputation management
Client onboarding
Data analysis reporting
Software product demonstrations
Media performance reporting
Customer satisfaction tracking
Email marketing campaigns
Mid-level
Data summary reports
Key Performance Indicators
Collaboration with product development teams
Analysis skills
Continuous improvement
Industry trends
Issue tracking
Media data analysis
Client retention strategy
Marketing analytics
Account management experience
Marketing agency experience
Managing clients in a search marketing role
2 years
Paid search marketing
Communication skills

Full Job Description

Company Overview:

Privately owned and operated, Digible was founded in 2017 with a mission to bring sophisticated digital marketing solutions to the multifamily industry. We offer a comprehensive suite of digital services as well as a predictive analytics platform, Fiona, that is the first of its kind.

At Digible, Inc. we love to celebrate our diverse group of hardworking employees – and it shows. We pride ourselves on our collaborative, transparent, and authentic culture. These values are pervasive throughout every step of a Digible employee's journey. Starting with our interviews and continuing through our weekly All Hands Transparency Round-up, values are at the heart of working at Digible.

We value diversity and believe forming teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds and different industries to apply. Come join us and find out what the best work of your career could look like here at Digible.

The Role:

Digible, Inc. is looking for an Account Manager to join our team!

Our Client Services department is responsible for cultivating extraordinary relationships with Digible's agency and tech clients, making strategic recommendations that demonstrate a deep understanding of client goals, and ensuring digital campaigns and products are meeting or exceeding expectations.

An Account Manager joining this team will manage 120–140 accounts as the main point of contact and relationship owner. They will provide strategic digital marketing insight and recommendations, working cross-departmentally to advance department and company initiatives. The Account Manager will oversee all digital aspects of their client's campaigns including performance and reporting for Paid Search, Paid Social, SEO, Organic Social, Geofencing, Display, Reputation Management, Email, and more.

The Account Manager will also act as a product expert for Digible's tech platform, Fiona, supporting adoption, issue tracking, and client feedback. This role requires strong communication, time management, and analytical skills in a fast-paced agency environment.

You'll love this job if you:

Get genuine energy from client relationships- you look for ways to add value before the client asks
Turn complex data into clear, simple narratives that non-experts can act on
Take pride in organization, follow-up, and never letting something fall through the cracks.
Thrive in a fast-paced environment where no two days look the same
Naturally think "we" instead of "I" — collaboration is how you do your best work
Are hungry to grow — you want to understand the 'why' behind every recommendation you make
Stay current on digital marketing trends and want to keep getting better at the craft

What you'll do:

Client ownership & relationship management:

Manage 4–8 clients across 100–120 accounts as the primary point of contact and relationship owner
Deliver proactive communication and strategic guidance — clients should hear from you before they need to reach out
Provide monthly and mid-month performance reports with clear analysis and actionable recommendations, completed by set deadlines
Monitor client KPIs, retention, and satisfaction — identify risks early and take action within 48 hours
Maintain a monthly retention rate of 96%+ and a response time under 6 hours

Campaign & performance management:

Oversee all digital aspects of client campaigns including Paid Search, Paid Social, SEO, Organic Social, Geofencing, Display, Reputation Management, Email, and more
Proactively analyze campaign data to identify trends, issues, and optimization opportunities
Collaborate cross-functionally with Paid Media, Organic, and Tech teams to drive continuous performance improvement

Product & platform:

Serve as a product expert for Fiona, Digible's tech platform — lead client demos, support onboarding, track issues, and relay feedback to the development team

Team & department contribution:

Contribute insights and process improvement ideas to departmental initiatives
Work cross-functionally to ensure accuracy, efficiency, and consistent service delivery

How success will be measured:

Retention % on assigned portfolio: 96%
CSAT 85
Monthly report SLA: 100%
Response time SLA: <6 hours
Revenue growth by client: TBD%

You should have:

2–4 years in a client-facing role
2+ years of digital marketing experience, including paid search and paid social
Experience in a fast-paced agency environment
Strong communication skills — clear, responsive, and direct
A growth mindset and genuine curiosity about digital marketing
Multifamily, Senior Living, or Student Housing experience is a plus

Core Values:

Authenticity - The commitment to be steadfast and genuine with our actions and communication toward everyone we touch.

Curiosity - The belief that a deep and fundamental curiosity (the "why") in our work is vital to company innovation and evolution.

Focus - The collective will to remain completely devoted and ultimately accountable to our deliverables.

Humility - The recognition and daily practice that "we" is always greater than "I".

Happiness - The decision to prioritize passion and love for what we do above everything else.

Pay, Perks and Such:

Annual Salary: $70k-$87k
4-Day Work Week (32 Hour Work Week)
WFA (Work From Anywhere)
We offer 3 weeks of PTO as well as Sick leave, and Bereavement
We offer 11 paid holidays
401(k) + Match
75% employer paid health benefits (Medical, Dental, and Vision)
We offer $75/month reimbursement for Physical Wellness
We offer $75/month reimbursement for Mental Wellness
$1000/year travel fund for employees who have been with Digible 3+ years
Dog-Friendly Office
Paid Parental Leave
Weekly Lunches and Snacks for in-office employees

HEADS UP! We believe in transparency throughout our hiring process. To help us ensure a great fit, we'll ask you to share a few professional references during the hiring process who can speak to your experience and skills. It's all part of our commitment to open, honest communication and our core values: Focus, Authenticity, Humility, Curiosity, and Happiness.

Quick Apply

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