Top 102399 Director, Forensic Technology Jobs

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Director Medical Content Review
Canopy Life Sciences —Remote
- $155,000 - $170,000 a year
- Full-time
- Remote
- Background check
- Medicine
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Director, Clinical Technology Oversight Lead
BioNTech AG —Cambridge, MA
- $168,100 - $268,700 a year
- Full-time
- Background check
- 11+ years
- English
- Health savings account
- AD&D insurance
director cybersecurity, assurance services
Starbucks —Seattle, WA
- $205,500 - $342,500 a year
- Full-time
- Office
- 8 years
- Bachelor's degree
- Paid parental leave
- Paid holidays
Corporate Director, CyberSecurity
TriMark USA —Mansfield, MA
- $185,000 - $200,000 a year
- Email
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
11d
Director, Biologics Engineering, – Remote - 315679
Decode Origin —Remote
- $150 - $300 an hour
- Part-time
- 8 years
- Analysis skills
- Doctor of Philosophy
Quick Apply
Associate Research Director - Complex Care
Private Health Management —Remote
- $110,000 - $125,000 a year
- Remote
- Analysis skills
- Doctor of Philosophy
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Division Director, Tritium Technology
Savannah River National Laboratory —Aiken, SC
- Full-time
- Research
- Senior level
Compliance Strategy & Technology Expert (Director, Analyst - Remote United States)
Gartner —Remote
- $148,000 - $175,500 a year
- Email
- Hybrid work
- Residential
- Analysis skills
- Bachelor's degree
- Paid time off
- 401(k) matching
Program Director - TSI
Texas Tech University —Lubbock, TX
- Senior level
Director, Fraud Intelligence & Investigations
Vouched —Seattle, WA
- $160,000 - $190,000 a year
- Full-time
- Remote
- US work authorization
- Senior level
- Paid parental leave
- Health insurance
Quick Apply
DIRECTOR OF FORENSIC REVIEW
Watchtower Security LLC —Maryland Heights, MO
- Full-time
- Analysis skills
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
Director Monitoring and Auditing
AdventHealth Orlando Support —Orlando, FL
- $110,702.15 - $205,911.28 a year
- Full-time
- Nursing
- Management
- 5 years
- Paid parental leave
- Disability insurance
Corporate Compliance & Ethics Expert – (Director/Analyst, Fully Remote United States)
Gartner —Remote
- $148,000 - $175,500 a year
- Email
- Hybrid work
- Residential
- Analysis skills
- Bachelor's degree
- Paid time off
- 401(k) matching
SY26/27 Director of Student Support Compliance - LEA
Washington Latin Public Charter Schools —Washington, DC
- Senior level
Quick Apply
Assistant Director of Medical Information Quality Assurance
NYC Health + Hospitals —New York, NY
- $120,000 a year
- Online Application
- Management
- Hospital
- System design
- Commuter assistance
- Paid holidays
Director, Quality Systems and Compliance
Loyal —Remote
- $180,000 - $220,000 a year
- Remote
- Bachelor's degree
- Experience equivalent to degree accepted
- Senior level
- Paid holidays
- Health insurance
9d
Climate Urgency Research Director
Climate Power —Remote
- $120,499 - $143,516 a year
- Weekends as needed
- Remote
- Background check
- Google Workspace
- 3 years
- Loan repayment program
- Health insurance
Quick Apply
Associate Director, Scientific Affairs - PRIME Education
Everyday Health - Professional —Remote
- Full-time
- Remote
- Microsoft Excel
- Management
- English
- Employee stock purchase plan
- Paid holidays
Biorepository Operations Director
Confidential —Arlington, VA
- Weekends as needed
- Hybrid work
- Background check
- Microsoft Office
- 3 years
Quick Apply

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Director, Member Advocate Center

Costco Auto Program
Reno, NV

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

Director, Forensic Technology jobs

Director, Member Advocate Center

Director Medical Content Review

Director, Clinical Technology Oversight Lead

director cybersecurity, assurance services

Corporate Director, CyberSecurity

Director, Biologics Engineering, – Remote - 315679

Associate Research Director - Complex Care

Division Director, Tritium Technology

Compliance Strategy & Technology Expert (Director, Analyst - Remote United States)

Program Director - TSI

Director, Fraud Intelligence & Investigations

DIRECTOR OF FORENSIC REVIEW

Director Monitoring and Auditing

Corporate Compliance & Ethics Expert – (Director/Analyst, Fully Remote United States)

SY26/27 Director of Student Support Compliance - LEA

Assistant Director of Medical Information Quality Assurance

Director, Quality Systems and Compliance

Climate Urgency Research Director

Associate Director, Scientific Affairs - PRIME Education

Biorepository Operations Director

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