Top 104487 Director, User Experience Jobs

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Executive Director
Tri-Counties Regional Center —Santa Barbara, CA
- $265,000 - $330,000 a year
- Full-time
- Experience working with individuals with developmental disabilities
- Master's degree
- Doctor of Philosophy
- Health insurance
- Dental insurance
Quick Apply
Director of Machining
Confidential —Elk Grove Village, IL
- $110,000 - $125,000 a year
- Full-time
- Microsoft Outlook
- Engineering
- ERP systems
- Paid holidays
- Disability insurance
Quick Apply
Director of Accounting
HealthPoint —Renton, WA
- $137,370 - $234,900 a year
- Hybrid work
- CPA
- 5 years
- Office
- Wellness program
- Health savings account
Quick Apply
Director of Quality - Great Falls Montana
Avmax Montana, Inc. —Great Falls, MT
- Full-time
- Background check
- Microsoft Excel
- Pass drug screening
- Health savings account
- Health insurance
Planning & Operations Director
City of Apalachicola —Apalachicola, FL
- $74,112 - $81,523 a year
- Full-time
- Background check
- Office
- Master's degree
- Health insurance
- Dental insurance
Quick Apply
14d
Country Managing Director, U.S.
PINDAO INTERNATIONAL INVESTMENT PTE. LTD. —New York, NY
- $120,000 - $200,000 a year
- Full-time
- Bachelor's degree
- Quick service & fast food restaurant
- US work authorization
- 401(k)
- Paid time off
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Director, M&A Integration
Culligan Quench —King of Prussia, PA
- $175,000 - $185,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Senior level
- Leadership
Quick Apply
Executive Director
Sitka Sound Science Center —Sitka, AK
- $117,000 - $165,000 a year
- Full-time
- Background check
- Driver's License
- Presentation skills
- Health insurance
- Dental insurance
Quick Apply
Biorepository Operations Director
Confidential —Arlington, VA
- Weekends as needed
- Hybrid work
- Background check
- Microsoft Office
- 3 years
Quick Apply
Director of Estimating
Preferred Electric —Bloomingdale, IL
- $140,000 - $210,000 a year
- Email
- Background check
- 11+ years
- Office
- Health insurance
- Dental insurance
Quick Apply
Executive Director - Civil Engineering Membership Organization
Engineers & Surveyors Institute —Chantilly, VA
- Full-time
- Public speaking
- Office
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Director
Legislative Council Service —Santa Fe, NM
- $122,558 - $236,479 a year
- Weekends as needed
- Doctoral degree
- 5 years
- Computer literacy
- Health savings account
- Health insurance
Quick Apply
Director of Tax Services (CPA)
Caliber Wealth Management —Overland Park, KS
- From $140,000 a year
- Full-time
- Background check
- Management
- CPA
- Health savings account
- Health insurance
Quick Apply
Director of Operations & Projects
Elevated Properties —Steamboat Springs, CO
- $85,000 - $95,000 a year
- Weekends as needed
- Background check
- Spanish
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Finance Director
Shalom House —Portland, ME
- $115,000 - $125,000 a year
- Full-time
- CPA
- Office
- Residential
- Disability insurance
- Health insurance
Quick Apply
14d
Art Gallery Sales Director/ Art Gallery Consultant
Auction House —Honolulu, HI
- $30,000 - $150,000 a year
- Full-time
- Background check
- Mid-level
- Administrative experience
- Food provided
Quick Apply
Director of Research Operations and Administration
Children's Hospital Colorado —Aurora, CO
- $137,944 - $229,907 a year
- Full-time
- Customer service
- Bachelor's degree
- Children
- Wellness program
- 403(b) matching
Quick Apply
Director, Retail Mortgage Originations
Wright-Patt Credit Union Inc. —Beavercreek, OH
- 5 years
- Bachelor's degree
- Recruiting
Quick Apply
Director Interior Design/Brand Liaison, Construction Management, FT,8A-4:30P
Baptist Health South Florida —Miami, FL
- $129,932.84 - $168,912.69 a year
- Full-time
- Bachelor's degree
- Senior level
- Construction Management
- Wellness program
- Health insurance

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Director, Member Advocate Center

Costco Auto Program
Reno, NV

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Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

Director, User Experience jobs

Director, Member Advocate Center

Executive Director

Director of Machining

Director of Accounting

Director of Quality - Great Falls Montana

Planning & Operations Director

Country Managing Director, U.S.

Director, M&A Integration

Executive Director

Biorepository Operations Director

Director of Estimating

Executive Director - Civil Engineering Membership Organization

Director

Director of Tax Services (CPA)

Director of Operations & Projects

Finance Director

Art Gallery Sales Director/ Art Gallery Consultant

Director of Research Operations and Administration

Director, Retail Mortgage Originations

Director Interior Design/Brand Liaison, Construction Management, FT,8A-4:30P

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