Top 498 Director/Manager Jobs in Reno, NV

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Automotive Area Director - Reno, NV
OnSite Solutions LLC —Reno, NV
- Weekends as needed
- 3 years
- Driver's License
- Recruiting
- Mileage reimbursement
- Health insurance
Quick Apply
Senior Living Executive Director RFA
LeaderStat —Reno, NV
- $128,000 - $135,000 a year
- Residential
- Senior level
Quick Apply
12d
Regional Director
Driveline —Reno, NV
- $60,000 - $65,000 a year
- Full-time
- Merchandising
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
Quick Apply
Regional Director of Operations
S&S Activewear LLC —Reno, NV
- $175,000 - $220,000 a year
- Full-time
- Background check
- Spanish
- 7 years
- Disability insurance
- Health insurance
Quick Apply
4d
Center Manager (Full-time) - Nevada
OrangeTwist —Reno, NV
- $150,000 - $250,000 a year
- Weekends as needed
- Inventory management
- Fair chance
- Experience equivalent to degree accepted
- Paid holidays
- Health insurance
Quick Apply
Director Food and Beverage, West Region
FirstService Residential —Reno, NV
- $140,000 - $150,000 a year
- Weekends as needed
- Background check
- Sales
- Basic math
- Health savings account
- Paid holidays
Quick Apply
Market Director
Universal Health Services, Inc —Sparks, NV
- $106,311 - $159,466 a year
- Full-time
- Writing skills
- 3 years
- Master's degree
- Health savings account
- Health insurance
Quick Apply
10d
Regional Manager - West Coast
HES Facilities —Reno, NV
- $120,000 - $150,000 a year
- Full-time
- Mentoring
- Recruiting
- Senior level
Quick Apply
12d
Clinical Program Manager (LCSW)
The Reno Initiative for Shelter and Equality —Reno, NV
- $90,000 a year
- Weekends as needed
- Background check
- CPR Certification
- BLS Certification
- Health insurance
- Dental insurance
Quick Apply
6d
Director of Patient Care Services
OneCare Hospice —Reno, NV
- $90,000 - $150,000 a year
- Full-time
- Patient monitoring
- RN License
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
4d
Physical Therapist
NeuroRestorative —Reno, NV
- $49 - $52 an hour
- Part-time
- Skilled nursing facility
- Management
- Physical & Rehabilitation Medicine
- Health insurance
- Dental insurance
Quick Apply
1d
Nurse Practitioner
One to One Health —Reno, NV
- Full-time
- Customer service
- Certified Nurse Practitioner
- Writing skills
Quick Apply
Animal Care- Admissions Assistant PT 28 hours
Pet Network Animal Community Hospital —Incline Village, NV
- $17 - $19 an hour
- Part-time
- Google Workspace
- Clean driving record
- English
- 401(k) matching
- Employee discount
Quick Apply
Physical Therapist
Cottonwood Healthcare —Carson City, NV
- $50 - $60 an hour
- Part-time
- CPR Certification
- Computer literacy
- Writing skills
- Continuing education credits
- Health savings account
Quick Apply
Surveillance Operator- Varies
Atlantis Casino Resort Spa —Reno, NV
- Full-time
- Computer literacy
- Basic math
- English
- Paid holidays
- Health insurance
Quick Apply
Psychiatric Advanced Practice Nurse
Rural Nevada Counseling —Nevada
- $100 an hour
- Part-time
- Remote
- Psychiatry
- Addiction Medicine
- HIPAA
- Flexible schedule
Quick Apply
4d
Human Resources Manager
Novolex —Reno, NV
- $85,000 - $95,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Travel
- Wellness program
- Paid parental leave
RESPIRATORY THERAPIST (RRT) NICU/Adults Full-Time Nights **$10,000 SIGN ON BONUS**
Sierra Medical Center —Reno, NV
- Part-time
- Blood sampling
- 5 years
- BLS Certification
- Health insurance
- Dental insurance
RN CASE MANAGER or SOCIAL WORKER, Full Time
Sierra Medical Center —Reno, NV
- Full-time
- Acute care
- Nursing
- RN License
- Health insurance
- Dental insurance
9d

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Director/Manager jobs near Reno, NV

Director, Member Advocate Center

Costco Auto Program
Reno, NV

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

Director/Manager jobs in Reno, NV

Director, Member Advocate Center

Automotive Area Director - Reno, NV

Senior Living Executive Director RFA

Regional Director

Regional Director of Operations

Center Manager (Full-time) - Nevada

Director Food and Beverage, West Region

Market Director

Regional Manager - West Coast

Clinical Program Manager (LCSW)

Director of Patient Care Services

Physical Therapist

Nurse Practitioner

Animal Care- Admissions Assistant PT 28 hours

Physical Therapist

Surveillance Operator- Varies

Psychiatric Advanced Practice Nurse

Human Resources Manager

RESPIRATORY THERAPIST (RRT) NICU/Adults Full-Time Nights $10,000 SIGN ON BONUS

RN CASE MANAGER or SOCIAL WORKER, Full Time

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