Top 152331 Director/manager Jobs

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Senior Director, Provider Contracting - Denver Health Medical Plan (Must Live in Colorado. Weekly On-Site Requirement)
Denver Health —Denver, CO
- $143,800 - $237,400 a year
- Full-time
- Hybrid work
- Pass drug screening
- Office
- Finance
- Paid parental leave
- Paid holidays
Executive Director
Sitka Sound Science Center —Sitka, AK
- $117,000 - $165,000 a year
- Full-time
- Background check
- Driver's License
- Presentation skills
- Health insurance
- Dental insurance
Quick Apply
Planning & Operations Director
City of Apalachicola —Apalachicola, FL
- $74,112 - $81,523 a year
- Full-time
- Background check
- Office
- Master's degree
- Health insurance
- Dental insurance
Quick Apply
14d
Country Managing Director, U.S.
PINDAO INTERNATIONAL INVESTMENT PTE. LTD. —New York, NY
- $120,000 - $200,000 a year
- Full-time
- Bachelor's degree
- Quick service & fast food restaurant
- US work authorization
- 401(k)
- Paid time off
Quick Apply
Director of R&D, TS/SCI clearance
Prominent Edge —Washington, DC
- $170,000 - $200,000 a year
- Full-time
- Hybrid work
- Background check
- Azure
- DevOps
- Health insurance
- Dental insurance
Quick Apply
Director, Network Products
Virtuoso, Ltd. —Remote
- $150,000 - $180,000 a year
- Full-time
- Remote
- 3 years
- Bachelor's degree
- Product management
- Health insurance
- Dental insurance
MANAGING DIRECTOR OF REAL ESTATE DEVELOPMENT
Full Circle Communities —Chicago, IL
- $185,000 - $200,000 a year
- Full-time
- Hybrid work
- Background check
- 5 years
- Writing skills
- Paid parental leave
- Paid holidays
Quick Apply
Hospice Executive Director
Health Care Recruiters International —Middlebury, CT
- $150,000 - $175,000 a year
- Full-time
- Nursing
- Home Health
- Bachelor of Science in Nursing
- Health insurance
- Dental insurance
Quick Apply
Senior Regional Property Manager
Umbrella Properties —Eugene, OR
- $100,000 - $130,000 a year
- Full-time
- Background check
- In-person
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Director of Behavioral Health (LISW-S, LPCC-S)
Coleman Health Services —Marysville, OH
- $65,000 - $70,000 a year
- Full-time
- Management
- Office
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Director, Risk Based Quality Management (RBQM)
Daiichi Sankyo, Inc. —Basking Ridge, NJ
- $201,840 - $302,760 a year
- Hybrid work
- Master's degree
- Bachelor's degree
- Travel
Events Marketing Manager
FOOT LEVELERS INC —Roanoke, VA
- $70,000 - $80,000 a year
- Full-time
- Marketing
- Analysis skills
- Bachelor's degree
Quick Apply
Director of Nursing
Poway Healthcare Center —Poway, CA
- $180,000 - $215,000 a year
- Full-time
- Nursing
- Skilled nursing facility
- RN License
Quick Apply
Business Director
Highland Hall Waldorf School —Northridge, CA
- $75,000 a year
- Full-time
- School experience
- Word processing
- Finance
- Health insurance
- Dental insurance
Director of Regional Facilities
Uline —Pleasant Prairie, WI
- Full-time
- Pass drug screening
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
Destination Manager
Holiday Vacations —Eau Claire, WI
- Full-time
- Microsoft Outlook
- Sales
- Ability to walk for extended periods
- Health savings account
- Paid holidays
Quick Apply
Director of Operations
Ramsey Companies, Inc. —Wapato, WA
- From $150,000 a year
- Full-time
- Clean driving record
- Inventory control
- Customer service
- Fuel card
- Relocation assistance
Quick Apply
Manager, ACPE Educator (8a-5p) Spiritual Health Srvcs - Johnson City, TN
Ballad Health —Johnson City, TN
- Full-time
- Hospital
- 5 years
- Doctor of Philosophy
RN Facility Administrator
DAVITA —Jacksonville, IL
- $74,000 - $118,000 a year
- Full-time
- CPR Certification
- Nursing
- Microsoft Outlook
- Paid training
- Health insurance

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Director/manager jobs near

Director, Member Advocate Center

Costco Auto Program
Reno, NV

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Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

Director/manager jobs

Director, Member Advocate Center

Senior Director, Provider Contracting - Denver Health Medical Plan (Must Live in Colorado. Weekly On-Site Requirement)

Executive Director

Planning & Operations Director

Country Managing Director, U.S.

Director of R&D, TS/SCI clearance

Director, Network Products

MANAGING DIRECTOR OF REAL ESTATE DEVELOPMENT

Hospice Executive Director

Senior Regional Property Manager

Director of Behavioral Health (LISW-S, LPCC-S)

Director, Risk Based Quality Management (RBQM)

Events Marketing Manager

Director of Nursing

Business Director

Director of Regional Facilities

Destination Manager

Director of Operations

Manager, ACPE Educator (8a-5p) Spiritual Health Srvcs - Johnson City, TN

RN Facility Administrator

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