Top 6767 Director Consumer Experience Jobs

Senior Director of Consumer Insights (Consumer Experience)
Ascension —Remote
- $146,000 - $248,200 a year
- Full-time
- Remote
- 3 years
- High school diploma or GED
- SQL
- Disability insurance
- Health insurance
6d
Director, Member Experience
VNS Health —Manhattan, NY
- $137,800 - $183,800 a year
- Full-time
- Master's degree
- 8 years
- Analysis skills
- Continuing education credits
- Paid holidays
Account Director, Consumer
Interdependence —Remote
- Remote
- Mentoring
- Budgeting
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Senior Director, Global CargillNow Experience Leader
Cargill —Atlanta, GA
- $240,000 - $280,000 a year
- Office
- 8 years
- Product management
- Health insurance
8d
Director of Retention & Consumer Experience
All American Home Care LLC —Philadelphia, PA
- Full-time
- 3 years
- Bachelor's degree
- Senior level
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Director, Consumer Marketing
Edmentum —Minneapolis, MN
- $160,000 - $170,000 a year
- Remote
- Management
- Marketing
- Bachelor's degree
- Paid holidays
- Health insurance
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Director, Marketing Strategy, Operations & Transformation (Consumer Business Group)
3M —Maplewood, MN
- $287,281 - $351,122 a year
- Full-time
- Office
- Analysis skills
- Bachelor's degree
- Health savings account
- Disability insurance
Director, Customer Experience
onXmaps —Austin, TX
- $126,000 - $171,000 a year
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
- Paid parental leave
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Associate Director, Execution Excellence (1 of 2)
Novartis —Remote
- $152,600 - $283,400 a year
- Full-time
- Remote
- 6 years
- Analysis skills
- Bachelor's degree
- Health insurance
- 401(k) matching
9d
Director, Accounts Management
Affirm —Remote
- $243,750 - $318,750 a year
- Remote
- 11+ years
- Fair chance
- Senior level
- Employee stock purchase plan
- Health insurance
Director, Digital Experience
Beth Israel Lahey Health —Charlestown, MA
- $130,000 - $160,000 a year
- Full-time
- Marketing
- Bachelor's degree
- Organizational skills
Director, Experience Strategy
Publicis Groupe Holdings B.V —New York, NY
- $151,281 - $170,937 a year
- Business development experience
- Mentoring
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7d
Chief of Staff & Director of Special Projects
The AI Education Project —Remote
- $150,000 - $175,000 a year
- Full-time
- Remote
- 7 years
- Travel
- US work authorization
- Paid parental leave
- Disability insurance
General Manager - Head of Consumer & Payments
Esusu —New York, NY
- $300,000 - $350,000 a year
- Remote
- Senior level
- Leadership
- 10 years
- Paid parental leave
- Health savings account
Director, Brand Management
Angi —Denver, CO
- $150,000 - $230,000 a year
- Full-time
- Remote
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Director, Consumer Relations
National Psoriasis Foundation —Virginia
- $105,000 - $115,000 a year
- Weekends as needed
- Remote
- 5 years
- Bachelor's degree
- Contracts
Quick Apply
10d
Senior Director, Lifecycle Marketing/Retention
Pendulum™ —Remote
- $220,000 - $250,000 a year
- Full-time
- Remote
- Analysis skills
- Senior level
- Commercial
- Commuter assistance
- Disability insurance
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Director of Workforce Transformation
Career Team —Remote
- Full-time
- Remote
- Background check
- 5 years
- Research
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Senior Director, Brand and Product Marketing
Whisker Labs —Remote
- $175,000 - $200,000 a year
- Full-time
- Remote
- Continuous improvement
- Senior level
- Leadership
Quick Apply
Client Strategy Director
Harvest Group —Remote
- $165,000 - $200,000 a year
- Remote
- Microsoft Excel
- Management
- 5 years
- Health insurance
- Dental insurance
Quick Apply

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Senior Director of Consumer Insights (Consumer Experience)

Ascension -
Remote

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Job Details

Full-time
$146,000 - $248,200 a year
6 days ago

Benefits

Disability insurance
Health insurance
Tuition reimbursement
Paid time off
Adoption assistance
Parental leave
Employee assistance program
Retirement plan

Qualifications

Team leadership
Data-driven problem-solving
Senior leadership

Full Job Description

Your future role at a glance:

Location: Remote with approximately 10% travel

Department: Experience Insight

Schedule: Day shift | Full-time

Salary: $146,000.00 - $248,200.00 per year

Eligible for an annual bonus incentive

How you'll make an impact in this role:

The Senior Director of Consumer Insights (Consumer Experience) is a transformative leadership role responsible for converting consumer, patient, and caregiver feedback into strategic intelligence that drives experience improvement and operational performance across Ascension. Serving as the enterprise authority on consumer experience research and insight, this leader provides executives with a definitive understanding and actionable insight as to how healthcare experiences influence trust, retention, and operational outcomes.

Operating as a critical partner to clinical and operational leaders, the Senior Director moves beyond traditional metric reporting to diagnose the underlying drivers of experience performance, quantify friction points, and influence enterprise priorities. This role requires a potent combination of analytical rigor, executive storytelling, operational empathy, and organizational influence to ensure customer experience insights shape decision-making at every level of the health system.

Key Responsibilities

CX Insights Agenda: Develop and oversee a comprehensive customer experience insights agenda that integrates continuous listening feedback and primary research and connects experience data with operational, clinical and financial data. Generates hypotheses, performs deep dive analysis (AI/Tableau/SQL) and uncovers actionable insights
Operational & Clinical Partnerships: Partner with executive, clinical, and operational leaders to diagnose root causes of experience performance. Translate complex experience data into clear, actionable recommendations that prioritize improvements with the highest impact on patient outcomes and care delivery.
Driver & Loyalty Analytics: Lead advanced analysis to uncover the key drivers of customer sentiment, explicitly quantifying their impact on outcomes such as patient loyalty, retention, system reputation, and cost-to-serve. Provide evidence-based recommendations that optimize resource allocation for experience design.
Continuous Improvement Activation: Establish governance, processes, and forums that seamlessly integrate customer experience insights into operational reviews, strategic planning, and performance management.Accountable for prioritizing ‘next best action’ to ensure we achieve internal and regulatory performance goals.
Team Leadership & Analytics Modernization: Lead, coach, and develop a high-performing team of consumer insights professionals. Advance capabilities in journey analytics, text analytics, predictive modeling, and data visualization, positioning the team as a strategic partner to frontline and executive leaders alike.

What minimum qualifications you'll need:

Education:

High School diploma equivalency with 5 years of applicable cumulative job specific experience
required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's
degree with 3 years of applicable cumulative job specific experience required, with 2 of those years
being in leadership/management.

What additional requirements you'll need:

Progressive experience in insights, consumer research, strategy, or analytics roles, with a track record of translating data into actionable insights and influencing senior leaders

Life at Ascension: Where purpose meets opportunity:

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer:

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

Fraud prevention notice

Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.

E-Verify statement

Employer participates in the Electronic Employment Verification Program. Please click here for more information.

Benefits:

Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community

Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer.

Apply Now

Refine Your Search

Director Consumer Experience jobs

Senior Director of Consumer Insights (Consumer Experience)

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Director, Consumer Marketing

Director, Marketing Strategy, Operations & Transformation (Consumer Business Group)

Director, Customer Experience

Associate Director, Execution Excellence (1 of 2)

Director, Accounts Management

Director, Digital Experience

Director, Experience Strategy

Chief of Staff & Director of Special Projects

General Manager - Head of Consumer & Payments

Director, Brand Management

Director, Consumer Relations

Senior Director, Lifecycle Marketing/Retention

Director of Workforce Transformation

Senior Director, Brand and Product Marketing

Client Strategy Director

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