Top 707 Director In Training Jobs

Director, Training and Quality Assurance
Intelogix —Remote
- Full-time
- Remote
- HIPAA
- Senior level
- 4 years
Director, Technical Training
Riot Platforms —Remote
- $190,000 - $215,000 a year
- Full-time
- OSHA
- Engineering
- Master's degree
- Health insurance
- 401(k) matching
Quick Apply
Director of Right of Way Training - Remote
O. R. Colan Associates —Remote
- $165,000 - $185,000 a year
- Online Application
- Travel
- Mentoring
- Contracts
- Travel reimbursement
- Paid holidays
Deputy Director of Training and Leadership Development
Common Defense —Remote
- $80,000 - $100,000 a year
- Weekends as needed
- Remote
- Data analysis skills
- 3 years
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
5d
Director of Training Content & Curriculum
Upwardly Global —Remote
- $67,000 a year
- Full-time
- Remote
- 7 years
- Continuous improvement
- Mentoring
9d
Director of Training and Development
NYC Health + Hospitals —New York, NY
- $117,000 - $160,000 a year
- Online Application
- RN License
- 5 years
- Analysis skills
- Commuter assistance
- Paid holidays
Director Training & Support
Higharc —Remote
- Full-time
- Remote
- Management
- Continuous improvement
- Travel
- Disability insurance
- Health insurance
Director of HVAC/R
New England Tractor Trailer Training School (NETTTS) —Haverhill, MA
- $90,000 - $100,000 a year
- Full-time
- 5 years
- Supervising experience
- Recruiting
- Disability insurance
- Health insurance
Quick Apply
Massage Therapy Instructor/ Program Director
Midwest Institute —Earth City, MO
- From $25 an hour
- Full-time
- Anatomy knowledge
- Mid-level
- 3 years
- Paid time off
Quick Apply
12d
Co-director of Tennis Tournament Training Program
Westboro Tennis and Swim Club —Westborough, MA
- $80,000 - $110,000 a year
- Full-time
- Management
- 3 years
- US work authorization
- Health insurance
- 401(k)
Quick Apply
11d
Director of Organizational Development & Training
Triumph Foods, L.L.C —Saint Joseph, MO
- Monday to Friday
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
Quick Apply
National Training Director
The New Flat Rate —Dalton, GA
- Full-time
- Hybrid work
- Background check
- Continuous improvement
- Travel
- Paid holidays
- Health insurance
Quick Apply
Child Care Director in Training
Play & Grow Learning Center —Appleton, WI
- $36,000 - $44,000 a year
- Full-time
- Mid-level
- Education
- In-person
Quick Apply
Director of Social Service
Carroll Park Healthcare —Baltimore, MD
- Full-time
- Skilled nursing facility
- Bachelor's degree
- Social Work
- Paid holidays
- Disability insurance
Quick Apply
Assistant Health Services Director
Ativo Senior Living of Yuma —Yuma, AZ
- $27 - $43 an hour
- Background check
- RN License
- Primary Care
- Paid holidays
- Health insurance
Training Director
First Secure Bank Group, Inc. —Joliet, IL
- $75,000 - $85,000 a year
- Full-time
- Background check
- Classroom
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
12d
Assistant Director of Training
Local 290 Training Center —Tualatin, OR
- $3,571.60 a week
- Full-time
- Mid-level
- Office
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Director of Clinical Training
Portland Mental Health & Wellness —Portland, OR
- $115,000 - $135,000 a year
- Full-time
- Hybrid work
- Background check
- Google Workspace
- Doctoral degree
- Commuter assistance
- AD&D insurance
Quick Apply
Head of Investor Relations - AI Trainer
DataAnnotation —Herndon, VA
- $50 - $100 an hour
- Part-time
- Remote
- English
- Master's degree
- Doctor of Philosophy
Quick Apply
Director in Training
Small Steps Early Learning Center —York, PA
- $17 - $20 an hour
- Full-time
- Background check
- Childcare
- Management
- Paid time off
- Professional development assistance
Quick Apply

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Director, Training and Quality Assurance

Intelogix -
Remote

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Job Details

Full-time

Qualifications

Program design
Customer satisfaction tracking
Customer engagement
Client management
Customer support
Project leadership

Full Job Description

Who we are:

InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our empathetic customer engagement and advocacy for our clients' brands and reputations.

Position Summary

The Director of Training and Quality is responsible for designing, leading, and continuously improving training, quality assurance, and performance programs across customer service operations within a Business Process Outsourcing (BPO) environment. This role ensures frontline teams, supervisors, and support functions are equipped to deliver consistent, high-quality customer experiences that meet or exceed client expectations, contractual KPIs, and compliance requirements. The Director partners closely with Operations, Workforce Management, HR, and Client Services to drive performance outcomes, reduce defects, improve customer satisfaction, and support scalable growth.

Key Responsibilities

Training Strategy & Execution

Develop and execute a comprehensive training strategy aligned to customer service delivery goals, client requirements, and business growth.
Oversee onboarding, new hire training, nesting, and transition-to-production readiness for multiple programs.
Lead the design and implementation of continuous learning programs (refresher training, upskilling, cross-training, and leadership development).
Ensure training materials, job aids, and knowledge content are accurate, current, and aligned to brand standards and customer experience expectations.
Establish trainer performance standards and coaching routines to ensure training effectiveness and consistency.

Quality Assurance & Performance Improvement

Lead the Quality Assurance (QA) function to ensure customer interactions meet defined standards for accuracy, compliance, empathy, professionalism, and resolution effectiveness.
Define and maintain quality frameworks, scorecards, calibration processes, and audit standards across voice, chat, email, and social channels.
Drive cross-functional root cause analysis and corrective action plans to address performance gaps and recurring defects.
Use QA insights to influence coaching strategies, training enhancements, and process improvements.
Establish governance for quality reporting, trending, and improvement tracking.

Client Partnership & KPI Management

Serve as a key stakeholder in client relationships, ensuring training and quality programs align to SLAs, KPIs, and customer experience targets.
Lead client-facing discussions related to training readiness, quality performance, calibration outcomes, and improvement initiatives.
Translate client requirements into measurable training outcomes and quality standards.
Support RFPs, solution design, transitions, and new client implementations by building scalable training and QA models.

Leadership & Team Development

Lead, coach, and develop Training and QA teams, including managers, supervisors, trainers, QA analysts, and instructional designers.
Set clear performance goals, role expectations, and development plans for team members.
Build a culture of accountability, continuous improvement, and customer-first mindset.
Ensure staffing models support operational demand, ramp schedules, and program expansion.

Process, Tools & Continuous Improvement

Identify and implement tools and technologies to improve training delivery and QA efficiency (eLearning platforms, LMS, QA tools, analytics dashboards).
Partner with Operations and Continuous Improvement teams to improve customer experience, reduce handle time drivers, and increase first contact resolution.
Standardize training and quality processes across sites/programs while allowing flexibility for client-specific needs.
Ensure documentation, workflows, and SOPs remain current and audit-ready.

Compliance & Risk Management

Ensure training and QA processes meet regulatory, privacy, and security requirements (e.g., HIPAA, PCI, GDPR, or client-specific compliance standards).
Maintain audit readiness and ensure quality monitoring supports compliance adherence.
Implement controls to ensure consistent policy communication and behavioral reinforcement across programs.

Required Qualifications

Bachelor’s degree in Business, Education, Organizational Development, Communications, or related field preferred.
8+ years of progressive experience in customer service operations, training, quality, or performance management within a BPO or contact center environment.
4+ years of leadership experience managing multi-layer teams (managers, supervisors, analysts, trainers).
Proven experience building scalable training and quality programs across multiple accounts and/or sites.
Strong knowledge of contact center KPIs and drivers, including CSAT, NPS, FCR, AHT, QA scores, compliance, and retention.
Experience leading client-facing meetings and performance reviews.

Preferred Qualifications

Experience supporting multi-channel customer support environments (voice, chat, email, social).
Familiarity with instructional design methodologies (ADDIE, adult learning principles, blended learning).
Experience with LMS platforms and QA tools
Lean Six Sigma certification or continuous improvement experience strongly preferred.
Experience in high-growth, fast-changing BPO environments with multiple concurrent client requirements.

Key Skills & Competencies

Strategic leadership and stakeholder management
Training program design and facilitation excellence
Quality management systems and calibration expertise
Data-driven decision-making and performance analytics
Root cause analysis and continuous improvement execution
Strong client communication and presentation skills
Change management and operational partnership
Ability to influence across functions without direct authority
High attention to detail with strong execution discipline

Apply Now

Refine Your Search

Director In Training jobs

Director, Training and Quality Assurance

Director, Technical Training

Director of Right of Way Training - Remote

Deputy Director of Training and Leadership Development

Director of Training Content & Curriculum

Director of Training and Development

Director Training & Support

Director of HVAC/R

Massage Therapy Instructor/ Program Director

Co-director of Tennis Tournament Training Program

Director of Organizational Development & Training

National Training Director

Child Care Director in Training

Director of Social Service

Assistant Health Services Director

Training Director

Assistant Director of Training

Director of Clinical Training

Head of Investor Relations - AI Trainer

Director in Training

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