Top 42 Director It Operations Jobs in Washington, DC

Director, Executive, Desktop, and Walk-up Technical Support
Marriott International, Inc —Bethesda, MD
- $127,000 - $216,000 a year
- Full-time
- Office
- 8 years
- Bachelor's degree
- Commuter assistance
- Paid parental leave
12d
Director, Technology Operations
OpenText —Gaithersburg, MD
- $125,520 - $175,520 a year
- English
- Windows
- Senior level
- Paid time off
7d
Service Operations Director - Evinova
AstraZeneca —Gaithersburg, MD
- $165,656.80 - $248,485.20 a year
- Online Application
- Hybrid work
- Office
- 8 years
- Continuous improvement
- Paid holidays
- Health insurance
Director of User Technology & Application Support
WRIGHT PATMAN CONGRESSIONAL FED CREDIT UNION —Oakton, VA
- Extended hours
- Hybrid work
- Office
- 8 years
- Bachelor's degree
- Disability insurance
- Health insurance
Managing Director, Information Technology
National Assoc of Counties —Washington, DC
- $170,000 - $185,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Master's degree
VP, IT Business Solutions
Conservation International —Arlington, VA
- Hybrid work
- Computer science
- Computer Science
- 5 years
Director, Solution Enablement
Maximus —Tysons, VA
- $156,640 - $225,000 a year
- Remote
- Bachelor's degree
- Travel
- Senior level
- Paid holidays
- Disability insurance
Business Applications Director
Booz Allen Hamilton —McLean, VA
- $162,800 - $303,000 a year
- Full-time
- Salesforce
- 11+ years
- Office
- Disability insurance
- Health insurance
Director, Field Engineering
Pansophic Learning —Tysons, VA
- $150,000 - $170,000 a year
- Maintenance
- Bachelor's degree
- Criminal background check
- Paid holidays
- Disability insurance
Quick Apply
VP Operations Data & Insights - McLean, Virginia
PenFed Credit Union —McLean, VA
- $152,200 - $345,242 a year
- Overtime
- Computer Science
- Office
- Bachelor's degree
- Paid parental leave
- Disability insurance
Director, Engineering
DLA Piper —Reston, VA
- $168,478 - $272,949 a year
- Full-time
- Hybrid work
- Computer Science
- Writing skills
- Office
- Health insurance
- Dental insurance
Executive Director, AI Infrastructure & Platform Engineering
CVS Health —Washington, DC
- $175,100 - $334,750 a year
- Full-time
- Remote
- Computer Science
- HIPAA
- Recruiting
- Health insurance
- Dental insurance
Director, Linear Systems
Warner Bros. Discovery —Silver Spring, MD
- $177,170 - $329,030 a year
- Computer Science
- System design
- 11+ years
- Wellness program
- Paid holidays
Director, Technology Delivery & Operations
Tuckernuck —Washington, DC
- $140,000 - $170,000 a year
- Full-time
- Agile
- Senior level
- Leadership
- Paid holidays
- Health insurance
Quick Apply
17h
Sr. Director Program Management - Strategic Systems (R4980)
SHIELD AI —Washington, DC
- $210,000 - $310,000 a year
- Full-time
- Business development experience
- Contracts
- Software development experience
Director - Secure Cloud Hosting (AWS/Azure)
ICF —Reston, VA
- $191,339 - $325,277 a year
- Full-time
- Hybrid work
- Azure
- DevOps
- Recruiting
Vice President, SBP Platform Engineering (Hybrid)
CareFirst BlueCross BlueShield —Reston, VA
- $194,400 - $291,600 a year
- Full-time
- Customer service
- 5 years
- DevOps
- 401(k)
Quick Apply
CUAS Operations Director
Parsons —Centreville, VA
- $157,500 - $283,500 a year
- 11+ years
- Supervising experience
- Presentation skills
- Wellness program
- Paid holidays
Program Director
General Dynamics Information Technology —Herndon, VA
- $216,750 - $293,250 a year
- 5 years
- AWS
- Team management
- Paid time off
- 401(k) matching
7d
Program Director, Weapons (R5206)
SHIELD AI —Washington, DC
- $210,000 - $310,000 a year
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree

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Director, Executive, Desktop, and Walk-up Technical Support

Marriott International, Inc -
Bethesda, MD

Apply Now

Job Details

Full-time
$127,000 - $216,000 a year
12 days ago

Benefits

Commuter assistance
Paid parental leave
Employee stock purchase plan
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
Life insurance
Childcare
Paid sick time

Qualifications

Managing technical support teams
Stakeholder engagement
Operating systems
Managing teams in a customer support role
Team leadership
Frontline customer support management
Communication platforms
Technology management experience
Collaborative technology platforms
Microsoft 365 support
Identity and access management (IAM) solutions
Desktop administration
Delegation
Stakeholder relationship building
IT department experience
Senior leadership
Mobile devices
Stakeholder management

Full Job Description

Additional Information
Job Number26081043
Job CategoryInformation Technology
Location7750 Wisconsin Ave, Bethesda, Maryland, United States, 20814
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $127,000-$216,000 annually
Bonus Eligible: Y
Stock Package: Y

JOB SUMMARY

The Director, Executive and End-User Technology Support leads Marriott’s enterprise support services for executive, desktop, walk-up, and PC imaging operations. This role sets service strategy, performance standards, escalation practices, and continuous improvement priorities to deliver secure, reliable, and high-touch technology support for associates and senior leaders. The Director leads managers, builds high-performing teams, and ensures support services are responsive, measurable, and aligned with Marriott’s service culture and operational excellence standards. As a highly visible role, this position requires onsite presence at least three days per week.

CANDIDATE PROFILE

Education and Experience

Required:

Undergraduate degree or equivalent combination of education, experience, training, and certifications.

8+ years of progressive IT leadership experience across enterprise technology support, end-user computing, service desk, desktop support, executive support, endpoint deployment, or related operations.

Experience leading managers or layered technical support teams in a complex enterprise environment.

Experience supporting executives or highly visible stakeholders with discretion, urgency, and service focus.

Strong knowledge of Microsoft 365, desktop operating systems, endpoint management, PC imaging, collaboration tools, mobile support, identity and access practices, and ITSM platforms.

Preferred:

ServiceNow, ITIL, endpoint lifecycle management, managed service provider oversight, and support operations experience in a large or global environment.

CORE WORK ACTIVITIES

Lead Enterprise Support Operations: Oversee executive, desktop, walk-up, and PC imaging services to deliver secure, reliable, scalable, and customer-focused support.

Manage Through Leaders: Set expectations, develop managers, reinforce accountability, and drive consistent execution across support functions.

Support Senior Leaders: Ensure discreet, responsive executive technology support, including proactive readiness, rapid resolution, meeting support, and escalation management.

Drive Performance and Insights: Define KPIs, monitor service levels, produce executive-ready reporting, and translate trends into improvement actions.

Improve Service Outcomes: Use data, feedback, root cause analysis, and knowledge management to reduce repeat issues and improve service consistency.

Lead Escalations and Partnerships: Coordinate response for high-impact incidents and partner across Global Technology, security, procurement, asset management, and business teams to resolve systemic issues.

Ensure Controls and Culture: Maintain security, compliance, endpoint, licensing, and asset controls while modeling Marriott’s service culture and inclusive leadership expectations.

MANAGEMENT COMPETENCIES AND SKILLS

Executive presence, judgment, professionalism, and discretion.

Strong communication, presentation, influencing, and stakeholder management skills.

Effective prioritization, delegation, decision-making, and problem-solving in high-visibility environments.

Customer-focused mindset with commitment to service excellence, operational discipline, and associate experience.

WORKING CONDITIONS

This role may require after-hours support, on-site presence for executive or business-critical events, and availability during high-priority incidents.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.

Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

Director It Operations jobs in Washington, DC

Director, Executive, Desktop, and Walk-up Technical Support

Director, Technology Operations

Service Operations Director - Evinova

Director of User Technology & Application Support

Managing Director, Information Technology

VP, IT Business Solutions

Director, Solution Enablement

Business Applications Director

Director, Field Engineering

VP Operations Data & Insights - McLean, Virginia

Director, Engineering

Executive Director, AI Infrastructure & Platform Engineering

Director, Linear Systems

Director, Technology Delivery & Operations

Sr. Director Program Management - Strategic Systems (R4980)

Director - Secure Cloud Hosting (AWS/Azure)

Vice President, SBP Platform Engineering (Hybrid)

CUAS Operations Director

Program Director

Program Director, Weapons (R5206)

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