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Quick Apply
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Sr. Director, IT and AI Transformation

6sense -
San Francisco, CA

Quick Apply

Job Details

$203,916.75 - $275,077.90 a year

Benefits

Stock options
Paid parental leave
Paid holidays
Disability insurance
Health insurance
Paid time off
Parental leave
401(k) matching

Qualifications

Vendor relationship building

Full Job Description

Our Mission:

6sense's mission is to multiply what matters: growth, retention, and efficiency. We envision a future where companies, teams and people reach their full potential.

Our People:

People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging. Every 6sensor plays a part in deﬁning the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career.

Job Title
(Sr) Director, IT and AI Transformation

Organizational Reporting
CISO

Purpose of the Job

This role leads the evolution of Business Technology from traditional IT operations into an automation-first, AI-enabled internal platform. The Sr. Director owns end-to-end employee technology experiences, spanning service desk, endpoint management, corporate infrastructure, and a new Enterprise AI function responsible for building and operating AI systems, workflows, and agents.

Success in this role means reducing manual work, accelerating employee productivity, and embedding AI into how the company operates day to day while maintaining strong reliability, security, and compliance.

Responsibilities & Accountabilities

1. Enterprise AI Platform & Automation

Own the Enterprise AI strategy and delivery, including internal copilots, agents, and workflow automation
Build and operate AI-powered internal tools (e.g., support automation, knowledge retrieval, workflow orchestration)
Drive adoption of AI across functions (GTM, Engineering, G&A)
Establish governance for AI usage, model risk, data access, and safe deployment along
Partner with Security on AI risk management (data leakage, prompt injection, model misuse)
Standardize tooling for prompt management, orchestration layers, and agent frameworks
Define and track KPIs such as:
- % of workflows automated
- Ticket deflection via AI
- Employee productivity gains

2. IT Operations & Employee Experience

Own global IT service delivery, including:
- Service Desk (L1–L3 support, self-service, automation-first)
- Endpoint and asset lifecycle management (laptops)
- Identity-adjacent user lifecycle workflows (joiner/mover/leaver in partnership with IAM/Security/People)
Deliver a consumer-grade employee experience with measurable SLAs and NPS (Net Promoter Score)

3. Corporate Infrastructure & SaaS Enablement

Own baseline corporate technology stack including:
- Collaboration tools (Zoom, Slack), productivity suites (M365), idp (Okta), endpoint tools (MDM)
- Corporate internet and Zoom rooms for 6sense offices
Ensure systems are:
- Highly reliable and scalable
- Optimized for a remote-first workforce
Partner cross-functionally to enable fast, secure SaaS adoption

4. Automation, AIOps, and Operational Excellence

Drive an "automation-first" operating model across IT
Implement AIOps capabilities to:
- Reduce incidents
- Predict failures
- Automate remediation
Eliminate repetitive manual work across IT and adjacent teams
Establish clear operational metrics, including:
- MTTR (Mean Time to Resolution)
- Ticket deflection rate
- Automation coverage
- Cost per employee supported

5. Security & Compliance Partnership

Partner closely with Security to ensure:
- Compliance with SOC 2, ISO 27001, ISO 42001, and internal controls
- Secure deployment of IT and AI systems
Integrate security by design into IT and AI platforms
Support audits and evidence collection through automation

6. Vendor & Financial Management

Own strategic vendor relationships across IT and AI tooling
Optimize cost, utilization, and contract value
Rationalize overlapping tools and drive platform consolidation

Performance Measurement/KPIs

% reduction in manual IT work through automation
AI adoption across internal workflows and teams
Employee experience (NPS, ticket resolution time, self-service rates)
Reliability and performance of IT systems
Audit and compliance outcomes
Cost efficiency per employee

Person Specification

Experience

10+ years in IT, with 5+ years leading global, high-performing teams
Experience operating in a cloud-native SaaS environment
Proven track record of driving automation and operational transformation
Deep understanding of:
- IT Service Management (ITSM / ITIL)
- Endpoint and asset management
- SaaS and corporate infrastructure environments
Strong partnership with Security on compliance and audit programs

Preferred

Experience building or leading Enterprise AI or internal AI platforms
Familiarity with:
- LLMs (large language models)
- AI agents and orchestration frameworks
- Retrieval-based systems and prompt engineering
Experience implementing AIOps or intelligent automation platforms

Competencies and Behaviors

Automation mindset: defaults to eliminating work, not scaling it
Strong operator with ability to balance speed, scale, and control
Clear communicator across technical and non-technical audiences
High ownership and bias for action in ambiguous environments
Builds high-performing, adaptable teams across IT and AI disciplines
Experience with business transformation

Base Salary Range: $203,916.75 - $275,077.90. The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6sense's total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6sense's board. In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO). #Li-remote

Notice of Collection and Use of Personal Information for California Residents: California Recruitment Privacy Notice and Policy

Our Benefits:

Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We'll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our oﬃces.

We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds.

Equal Opportunity Employer:

6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].

We are aware of recruiting impersonation attempts that are not affiliated with 6sense in any way. All email communications from 6sense will originate from the @6sense.com domain. We will not initially contact you via text message and will never request payments. If you are uncertain whether you have been contacted by an official 6sense employee, reach out to jobs@6sense.com

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