Top 47858 Director Networks Jobs

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Director, Epilepsy Research
Cook Children's Health Care System —Fort Worth, TX
- Full-time
- Medicine
- 5 years
- Office
Travel Director of Nursing | DON | RN
Tutera Senior Living & Health Care —Omaha, NE
- $75,000 - $90,000 a year
- Travel nursing
- Nursing
- RN License
- Mid-level
- Continuing education credits
- Paid holidays
Medical Director Psychiatrist
Newport Healthcare —Saint Cloud, MN
- $350,000 - $425,000 a year
- Medicine
- Management
- Psychiatry
Quick Apply
Director of Nursing (DON)
Estates at Excelsior —Excelsior, MN
- $95,000 - $110,000 a year
- Full-time
- CPR Certification
- Nursing
- Skilled nursing facility
- Health insurance
- Paid time off
Quick Apply
Director of Patient Care Services (RN)- Hospice
VITAS Healthcare —Fresno, CA
- $112,000 - $150,000 a year
- Full-time
- Nursing
- Surgery
- RN License
- Disability insurance
- Health insurance
Quick Apply
Veterinarian Owner/Medical Director
High Desert Animal Care Hospital —Palmdale, CA
- $150,000 - $220,000 a year
- Full-time
- Surgery
- Senior level
- Leadership
- Continuing education credits
- Paid holidays
Quick Apply
Elem. Director of Special Education Services - 5+ yrs Experience in that Role Req.
CARDINAL MCCLOSKEY COMMUNITY CHARTER SCHOOL —Bronx, NY
- From $70,000 a year
- Full-time
- Bilingual
- School experience
- 5 years
- Health savings account
- Health insurance
Quick Apply
Physical Therapy Assistant / PTA
INTEGRIS Health —Miami, OK
- Part-time
- Hospital
- Physical & Rehabilitation Medicine
- English
- Health insurance
- Paid time off
Quick Apply
Director of Nursing
ADDICTION AND MENTAL HEALTH SERVICES, LLC —Birmingham, AL
- Full-time
- Nursing
- Inpatient
- Residential
- Loan repayment program
- Health insurance
Director of Nursing (DON)
Estates at Chateau —Minneapolis, MN
- $95,000 - $125,000 a year
- Full-time
- Nursing
- Skilled nursing facility
- RN License
- Health insurance
- Paid time off
Quick Apply
Senior Director, Provider Contracting - Denver Health Medical Plan (Must Live in Colorado. Weekly On-Site Requirement)
Denver Health —Denver, CO
- $143,800 - $237,400 a year
- Full-time
- Hybrid work
- Pass drug screening
- Office
- Finance
- Paid parental leave
- Paid holidays
CT Technologist
Curry Health Network —Medford, OR
- $44.89 - $67.90 an hour
- Part-time
- Background check
- Anatomy knowledge
- Hospital
- Relocation assistance
Quick Apply
Director, M&A Integration
Culligan Quench —King of Prussia, PA
- $175,000 - $185,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Senior level
- Leadership
Quick Apply
Director of Nursing
ADDICTION AND MENTAL HEALTH SERVICES, LLC —Lafayette, TN
- Full-time
- Nursing
- Inpatient
- Residential
- Loan repayment program
- Health insurance
Supervisor, Clinical RN - Behavioral Sciences Unit - Full Time
The Guthrie Clinic —Sayre, PA
- Full-time
- Nursing
- RN License
- Research
Quick Apply
Veterinarian, Partner & Equity Owner
PriorityPet Urgent Care of Mobile, AL —Mobile, AL
- Full-time
- Senior level
- Communication skills
- Continuing education credits
- Relocation assistance
Quick Apply
Respiratory Therapist ***Sign on Bonus $5,000***
Bland County Nursing & Rehab Center —Bastian, VA
- $29 - $32 an hour
- Full-time
- Basic math
- Physical & Rehabilitation Medicine
- Inpatient
- Health savings account
- Disability insurance
Quick Apply
Veterinarian, Partner & Equity Owner
PriorityPet Urgent Care of Rochester —Rochester, MN
- $120,000 - $220,000 a year
- Full-time
- Management
- Senior level
- Communication skills
- Continuing education credits
- Relocation assistance
Quick Apply
Occupational Therapist / OT
INTEGRIS Health —Edmond, OK
- Weekends as needed
- CPR Certification
- Hospital
- BLS Certification
- Health insurance
- Paid time off
Quick Apply

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Director, Member Advocate Center

Costco Auto Program
Reno, NV

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

Director Networks jobs

Director, Member Advocate Center

Director, Epilepsy Research

Travel Director of Nursing | DON | RN

Medical Director Psychiatrist

Director of Nursing (DON)

Director of Patient Care Services (RN)- Hospice

Veterinarian Owner/Medical Director

Elem. Director of Special Education Services - 5+ yrs Experience in that Role Req.

Physical Therapy Assistant / PTA

Director of Nursing

Director of Nursing (DON)

Senior Director, Provider Contracting - Denver Health Medical Plan (Must Live in Colorado. Weekly On-Site Requirement)

CT Technologist

Director, M&A Integration

Director of Nursing

Supervisor, Clinical RN - Behavioral Sciences Unit - Full Time

Veterinarian, Partner & Equity Owner

Respiratory Therapist Sign on Bonus $5,000

Veterinarian, Partner & Equity Owner

Occupational Therapist / OT

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