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Clinical Operations Enablement & Systems Director

Alopex Powered by ShiFox
Remote

Quick Apply

Job Details

Full-time
$135,000 - $150,000 a year

Benefits

Work from home

Qualifications

Employee onboarding
Feature validation testing
Telephony
Operational analysis
Performance improvement leadership
Bug Tracking (Quality assurance practices)
Managed care
Managed care organization experience
Standard Operating Procedures (SOPs) implementation
Workflow management (operations management method)
Operations transformation
Software implementation
Process design
Performance Reporting
Enterprise solutions implementation
Training material drafting
Scalable systems
Project communication management
User training (technical support)
IT infrastructure
Collaboration with product development teams
Policy & process development
IT experience within healthcare
Technology management experience
Operational risk mitigation
System validation
Clinical information systems
Issue tracking
Staff training
Project management experience in healthcare

Full Job Description

Job Title: Clinical Operations Enablement & Systems Director

Overview

The Clinical Operations Enablement & Systems Director is responsible for leading operational scalability, workflow standardization, systems implementation, training enablement, and operational infrastructure initiatives across Alopex Clinical Operations.

This role serves as the operational lead for workflow enablement, systems readiness, implementation planning, operational infrastructure, and scalability initiatives that support efficient, standardized, and high-quality patient care operations.

The Clinical Operations Enablement & Systems Director partners closely with Operations, Product, QA, BI, and Technology teams to ensure operational workflows, systems, reporting, and infrastructure support scalable growth across service lines and customer segments.

This role owns operational infrastructure, systems enablement, workflow standardization, implementation readiness, and scalability initiatives across Clinical Operations. While the Clinical Operations Director owns frontline operational execution and workforce leadership, this role is responsible for the systems, workflows, tools, and operational infrastructure that enable scalable and consistent operational performance.

This role is instrumental in supporting organizational transformation, enterprise scalability, workflow modernization, operational readiness, and technology-enabled operational growth.

Key Responsibilities

Operational Enablement & Workflow Optimization

Lead operational scalability initiatives through workflow design, process standardization, and operational infrastructure development
Own enterprise workflow standardization efforts across Clinical Operations and Enrollment
Develop, maintain, and oversee SOP governance, workflow documentation, operational playbooks, and job aids
Identify workflow gaps, inefficiencies, and operational risks and implement scalable solutions
Establish operational readiness processes supporting organizational growth and customer implementation initiatives
Drive workflow adoption and operational consistency across service lines and operational teams

Systems Implementation & UAT Leadership

Lead operational readiness initiatives for systems implementations and workflow transformations
Own User Acceptance Testing (UAT) strategy, coordination, and operational validation efforts
Partner with Product, Technology, BI, QA, and Operations teams to validate workflows, identify operational risks, and support release readiness
Track operational issues, workflow defects, implementation risks, and system feedback through resolution
Lead implementation and optimization efforts related to telephony, workflow, documentation, reporting, and analytics platforms including Genesys and ShiFox 2.0
Serve as the operational lead for workflow scalability and systems enablement initiatives

Training, Adoption & Operational Readiness

Develop and oversee onboarding workflows, operational training resources, and workflow reinforcement initiatives
Create operational training materials, guides, workflow tools, and implementation documentation
Lead rollout planning, operational communication, and implementation readiness efforts related to systems and workflow changes
Drive operational adoption strategies during periods of organizational growth, systems implementation, and workflow transformation
Partner with operational leadership to reinforce workflow consistency and implementation success

Cross-Functional Leadership

Serve as the operational liaison between Operations, Product, QA, BI, and Technology teams
Partner with executive leadership on operational scalability planning and transformation initiatives
Support operational reporting, workflow analytics, and systems optimization initiatives
Lead operational onboarding readiness efforts for customer implementations and operational transitions
Support enterprise operational transformation initiatives tied to scalability and systems modernization

Qualifications

Demonstrated experience leading enterprise operational initiatives, workflow transformation, or large-scale systems implementations preferred
Experience in healthcare operations, population health, CCM, managed care, health-tech, or operational enablement environments preferred
Strong organizational, implementation, and project leadership skills
Experience leading workflow optimization, systems implementation, process improvement, or operational scalability initiatives
Strong written communication, operational documentation, and change management skills
Comfortable working in fast-paced, evolving operational environments

Preferred Qualifications

Experience supporting UAT, EMR/workflow systems, telephony systems, or healthcare technology implementations
Experience creating SOPs, training materials, and workflow documentation
Experience supporting remote operational teams preferred
Lean/process improvement, implementation, or project management experience preferred

Work Location, Shift & Schedule

This position is fully remote with strict adherence to a Work from Home policy. Occasional travel may be required for client meetings, training sessions, or company meetings. Standard hours are Monday-Friday, 8:00 am-5:00 pm EST, or according to the business hours of clients’ practices.

Remote Position Requirements:

Reliable high-speed internet connection suitable for professional calls and video conferencing.
Quiet, secure, and professional work environment suitable for discussing sensitive health information and Protected Health Information (PHI).

Compensation Range:

$135 - $150K

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Quick Apply

Refine Your Search

Director System Emr jobs

Clinical Operations Enablement & Systems Director

Director Monitoring and Auditing

Director, Revenue Cycle Management

Senior Director, Clinical Data Governance and Integration

Physician Medical Director (Sign-on Bonus, Work-life Balance, Competitive Total Compensation)

Palliative Nurse Practitioner

Director of Clinical Informatics

Clinical Liaison

Medical Director/Attending Physician

Physician

Director of Physical Therapy

Clinic Director (Treating Clinician - license required)

Director of Nursing (DON)

Clinic Director/Physical Therapist

Clinic Director/Physical Therapist

Physician Assistant

Clinical Director (Contractor)

ADC-T or LADC

Hospice Clinical Manager

Clinic Director/Physical Therapist

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