Top 23 Director User Experience Jobs in Washington, DC

Contact Center Transformation - Director
PRICE WATERHOUSE COOPERS —Washington, DC
- $155,000 - $410,000 a year
- Analysis skills
- Bachelor's degree
- Mentoring
- Paid holidays
- Health insurance
Operations New Hire Transformation Lead, Director
GEICO —Bethesda, MD
- $113,775 - $212,175 a year
- Full-time
- Research
- Analysis skills
- Bachelor's degree
- Opportunities for advancement
Director, Education (e-Learning)
Food Marketing Institute —Arlington, VA
- $110,400 - $145,900 a year
- 7 years
- Microsoft Excel
- Customer service
Director, Education (e-Learning)
FMI —Arlington, VA
- Full-time
- Research
- Continuous improvement
- Team management
Senior Director, Research & User Intelligence, Customer and Developer Experiences
Information Technology Senior Management Forum —McLean, VA
- $269,600 - $335,700 a year
- Email
- Computer science
- Office
- 3 years
- Health insurance
Product Design Director (Individual Contributor), Customer Acquisitions and Management
Information Technology Senior Management Forum —McLean, VA
- $230,400 - $263,000 a year
- Email
- 8 years
- Mentoring
- Organizational skills
- Health insurance
10d
Senior Director, Content Design - Consumer and Developer Experience
Information Technology Senior Management Forum —McLean, VA
- $245,100 - $335,700 a year
- Email
- Office
- 3 years
- Mentoring
- Health insurance
4d
Director of Engagement — Integrated Strategy
Social Driver —Washington, DC
- Online Application
- Remote
- 7 years
- Travel
- Senior level
- Disability insurance
- Health insurance
Quick Apply
Senior Director, Research & User Intelligence, Customer and Developer Experiences
Capital One —McLean, VA
- Email
- Computer science
- Computer Science
- Office
- Health insurance
Director, Media Strategy
Zoomph —Reston, VA
- $150,000 - $170,000 a year
- Full-time
- Remote
- 7 years
- Analysis skills
- Product management
Quick Apply
Director Digital Strategy & Integrated Visibility
BRG Communications —Alexandria, VA
- Full-time
- 8 years
- Business development experience
- Senior level
- Health insurance
- Dental insurance
Product Design Director, Acquisitions, Core Card Experiences,
Information Technology Senior Management Forum —McLean, VA
- $230,400 - $263,000 a year
- Email
- Office
- 3 years
- Organizational skills
- Health insurance
10d
Director, Product Design - Global Enterprise Affairs & Accelerator
Information Technology Senior Management Forum —McLean, VA
- $230,400 - $263,000 a year
- Email
- 3 years
- Organizational skills
- Fair chance
- Health insurance
3d
Director, Associate UX – Revenue Strategy
Marriott International, Inc —Bethesda, MD
- $126,900 - $168,800 a year
- Full-time
- Salesforce
- 8 years
- Bachelor's degree
- Commuter assistance
- Paid parental leave
Director, Product Design
FranConnect, LLC —Herndon, VA
- Remote
- Computer Science
- 5 years
- Bachelor of Science
10d
Product Design Director (Individual Contributor), Customer Acquisitions and Management
Capital One —McLean, VA
- Email
- 8 years
- Mentoring
- Organizational skills
- Health insurance
11d
Head of Product Design
The Washington Post —Washington, DC
- $159,100 - $265,100 a year
- Full-time
- Office
- Senior level
- Leadership
- Paid parental leave
- Paid holidays
Deputy Director of Integrated Marketing
Association of the United States Army —Arlington, VA
- $110,000 - $135,000 a year
- Full-time
- Hybrid work
- Marketing
- 5 years
- Office
- Disability insurance
- Dental insurance
Quick Apply
Product Design Director, Acquisitions, Core Card Experiences,
Capital One —McLean, VA
- Email
- Office
- 3 years
- Organizational skills
- Health insurance
11d
Senior Director Product Design, Card Platforms and Data team.
Capital One —McLean, VA
- Email
- Fair chance
- Senior level
- Leadership
- Health insurance

I want to receive the latest job alert for Director User Experience in Washington, DC

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Director User Experience jobs near Washington, DC

Marketing Manager jobs in McLean, VA

Director Of Education jobs in Arlington, VA

Product Designer jobs in McLean, VA

Senior Product Designer jobs in McLean, VA

Director Of Strategy jobs in Washington, DC

Director Of Strategy jobs in Alexandria, VA

Center Director jobs in Washington, DC

Deputy Director jobs in Arlington, VA

Director Of Customer Experience jobs in Glen Rock, NJ

Director Of Nursing jobs in San Diego, CA

Director Of Customer Experience jobs in Des Moines, IA

Full Time No Experience jobs in Citrus County, FL

Director Of Customer Experience jobs in Lehi, UT

Director Of Customer Experience jobs in Tupelo, MS

Director Of Strategy jobs in Cambridge, MA

Early Childhood Director jobs in Los Angeles, CA

Director Of Strategy jobs in Nashville, TN

Director Of Strategy jobs in Salt Lake City, UT

Director Of Development jobs in Grand Rapids, MI

Director Of Strategy jobs in Worcester, MA

Contact Center Transformation - Director

PRICE WATERHOUSE COOPERS -
Washington, DC

Apply Now

Job Details

$155,000 - $410,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Bachelor's degree

Full Job Description

The Opportunity

As a Contact Center Transformation - Director, you will lead the charge in revolutionizing user interaction engineering within our Advisory practice. Your role will involve setting strategic directions and overseeing the development of innovative software and product solutions that enhance client support experiences. As a Director, you will set the strategic direction and lead business development efforts. You make impactful decisions and oversee multiple projects, maintaining executive-level client relations. Translating the vision, you set the tone and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion, and a commercial mindset are all foundational to our success.

In this role at PwC, you will collaborate with multidisciplinary teams to deliver cutting-edge solutions in contact center technology, leveraging data, analytics, and AI to drive service excellence. Your leadership will be pivotal in fostering an environment where people and technology thrive together, ultimately maximizing client satisfaction and scaling efficiencies across the PwC Network.

Responsibilities

Leading strategic initiatives for contact center transformation, focusing on client support and service excellence
Overseeing the implementation of AI-powered contact center solutions, including Amazon Connect and Genesys CloudCX
Driving the development and customization of contact center software to enhance user interaction and client satisfaction
Managing omnichannel contact center implementation to optimize customer experience and streamline operations
Conducting discovery and analysis to identify opportunities for innovation and improvement in contact center architecture
Collaborating with teams to design and develop user interfaces using AngularJS, React, and Vue.js frameworks
Utilizing contact center analytics to inform strategic decision-making and improve workforce management systems
Promoting digital accessibility and human-centered design principles in the development of contact center solutions
Building relationships with stakeholders to gather customer insights and drive strategic questioning for continuous improvement
Mentoring teams in the application of best practices for contact center consulting and transformation initiatives

What You Must Have

At least a Bachelor's degree
At least 9 years of experience

What Sets You Apart

Excelling in contact center transformation and strategy
Utilizing AI-powered contact center solutions effectively
Implementing Amazon Connect and Genesys CloudCX
Leading omnichannel contact center implementations
Developing customer experience (CX) strategies
Conducting industry trend analysis for strategic insights
Innovating in user experience (UX) design research

The salary range for this position is: $155,000 - $410,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

Learn more about how we work: https://pwc.to/how-we-work

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

Apply Now

Refine Your Search

Director User Experience jobs in Washington, DC

Contact Center Transformation - Director

Operations New Hire Transformation Lead, Director

Director, Education (e-Learning)

Director, Education (e-Learning)

Senior Director, Research & User Intelligence, Customer and Developer Experiences

Product Design Director (Individual Contributor), Customer Acquisitions and Management

Senior Director, Content Design - Consumer and Developer Experience

Director of Engagement — Integrated Strategy

Senior Director, Research & User Intelligence, Customer and Developer Experiences

Director, Media Strategy

Director Digital Strategy & Integrated Visibility

Product Design Director, Acquisitions, Core Card Experiences,

Director, Product Design - Global Enterprise Affairs & Accelerator

Director, Associate UX – Revenue Strategy

Director, Product Design

Product Design Director (Individual Contributor), Customer Acquisitions and Management

Head of Product Design

Deputy Director of Integrated Marketing

Product Design Director, Acquisitions, Core Card Experiences,

Senior Director Product Design, Card Platforms and Data team.

I want to receive the latest job alert for Director User Experience in Washington, DC

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected