Top 3139 Director Workforce Management Jobs

Director, Workforce Management
Upgrade —Phoenix, AZ
- English
- Office
- SQL
- Paid parental leave
- Health insurance
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Senior Director, Procure to Pay (P2P) Global Process Leader - US Remote
Henry Schein, Inc. —Remote
- $184,000 - $263,000 a year
- Full-time
- Remote
- 7 years
- Public speaking
- Master's degree
- Paid parental leave
- Health insurance
Senior Director, Resource Management
Aprio —Fort Lauderdale, FL
- $225,000 - $300,000 a year
- Full-time
- Remote
- 7 years
- Analysis skills
- Bachelor's degree
- Profit sharing
- Wellness program
Director of Workforce Management
Georgia Department of Public Health —Atlanta, GA
- Full-time
- 5 years
- Pass drug screening
- Office
- Paid parental leave
- Paid holidays
Director, Workforce Management
Safe-Guard Products International LLC —Atlanta, GA
- Full-time
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Paid holidays
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Head of People
Dover —Remote
- Full-time
- Remote
- Recruiting
- Senior level
- Leadership
Director of Treasury Management Operations and Support
Chambers Bank —Arkansas
- Overtime
- Background check
- Computer literacy
- Writing skills
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Senior Medical Director (MD/DO)
Argus Community, Inc. —Bronx, NY
- $225,000 - $250,000 a year
- Full-time
- Background check
- Medicine
- 7 years
- Health savings account
- Health insurance
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Physician Clinic Medical Director
Concentra —Tulsa, OK
- Full-time
- Clinic
- Budgeting
- Senior level
- Paid holidays
- Disability insurance
Director of Nursing 5,000 Bonus
The Waters —Rochester, MN
- $110,000 - $120,000 a year
- Full-time
- Nursing
- RN License
- Customer service
- Health savings account
- Disability insurance
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Regional Director – HIV & Community Health Services
UCHS —Lake Worth, FL
- From $90,000 a year
- Full-time
- Spanish
- Nursing
- Up to 50% travel
- Paid holidays
- Disability insurance
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5d
Director of Nursing (DON) - Full-Time Exempt
River's Bend Health Services —Manitowoc, WI
- Up to $120,000 a year
- Weekends as needed
- CPR Certification
- Nursing
- Skilled nursing facility
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5d
Director of Aircraft Maintenance
Grand Canyon Scenic Airlines —Boulder City, NV
- $90,000 - $120,000 a year
- Email
- Background check
- Mechanic experience
- 3 years
- Health insurance
- Dental insurance
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Director, Talent Acquisition
Prism Vision Group —New Providence, NJ
- $90,000 - $140,000 a year
- 5 years
- Office
- Bachelor's degree
Program Director (PT, OT, or SLP)
Lifepoint Rehabilitation —Houston, TX
- Full-time
- Experience working with individuals with disabilities
- Hospital
- Computer literacy
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Director of Project Management
Confidential —Anaheim, CA
- $130,000 - $145,000 a year
- Full-time
- Background check
- 5 years
- Office
- Health insurance
- Dental insurance
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7d
Regional Head of Talent Acquisition
Konica Minolta Business Solutions, U.S.A., Inc. —Ramsey, NJ
- $111,800 - $192,855 a year
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- Mentoring
Site Director
Velociti Services —Phoenix, AZ
- $90,000 - $115,000 a year
- Weekends as needed
- Background check
- Spanish
- 5 years
- AD&D insurance
- Disability insurance
7d
Director, Surgery - FT Days (Monday - Friday); no on-call or weekends
Dallas County Hospital and Family Medicine Clinics —Perry, IA
- From $92,081.60 a year
- Full-time
- Nursing
- Surgery
- RN License
- Wellness program
- Health savings account
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Director of Nursing (DON) - Full-Time Exempt
La Crescent Health Services —La Crescent, MN
- Up to $120,000 a year
- Weekends as needed
- CPR Certification
- Nursing
- Skilled nursing facility
Quick Apply

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Director, Workforce Management

Upgrade -
Phoenix, AZ

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Job Details

Benefits

Stock options
Paid parental leave
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance

Qualifications

Application Integration
Automation
Managing teams in a customer support role
Tooling
English
Reporting and dashboarding tools
Global team management
Cross-functional team management
Call center management
Data analytics technologies
Cross-functional communication
Senior leadership

Full Job Description

Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we've helped over 7.5 million customers access over $42 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We're backed by some of the most prominent technology investors and were most recently valued at $7.3B.

We're consistently recognized for our collaborative and inclusive culture. Most recently, we were named one of the World's Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America's Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal.

We're looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people.

About the Role

The Director of Workforce Management is a newly created senior role on the PSC Operations SVP's leadership team, built to establish dedicated WFM ownership at a critical inflection point. The Director will own end-to-end WFM strategy — forecasting, on/offshore capacity, real-time analytics, and tooling — and must be equally comfortable at the executive table and in the operational weeds, influencing across functions without direct authority.

What You'll Do:

Own the comprehensive WFM strategy across Customer Service, Application Verifications, Servicing & Collections, Fraud Operations, and QA/QI — spanning forecasting, capacity planning, RTA, schedule optimization, and technology roadmap
Lead the transition to a hybrid on/offshore operating model, managing capacity allocation between onshore staff and BPO partner to optimize service levels and cost
Serve as the enterprise authority on capacity decisions, providing cross-functional neutrality and executive-level visibility into workforce performance and staffing risk
Define and drive the WFM automation roadmap — queue monitoring, agent skilling, overflow strategy, and system integration — championing the shift from manual to automated, scalable processes
Partner with PSC Technology, Ops Product, and Analytics to ensure tooling integrations, forecasting models, and dashboards are stable, current, and actionable for leadership
Present WFM performance data and strategic recommendations to the SVP and senior leadership team
Lead and develop the WFM team, establishing clear expectations, coaching structures, and a proactive, data-driven culture
Define clear scope boundaries between WFM and adjacent teams to ensure focused accountability

What We Look For:

8+ years in Workforce Management, with 3+ years in a senior leadership role in a multi-channel contact center
Experience managing hybrid on/offshore WFM models and BPO partner relationships
Proficiency with WFM platforms including automation, queue management, agent skilling, and system integrations
Strong analytical skills — SQL, Tableau, DBvisualizer, or equivalent; able to self-service data independently
Proven cross-functional influencer with a track record of measurable WFM performance improvement (SLA, occupancy, absence, cost)
Executive presence and communication skills; experience building or significantly maturing a WFM function

Nice to Have:

Bachelor's degree in Business, Operations, Data Analytics, or equivalent experience
Background in fintech, financial services, or a high-growth startup environment
Experience leading WFM through a contact center model transition (single-site to multi-site or onshore to hybrid BPO)

What We Offer You:

Competitive salary and stock option plan
Medical, dental and vision insurance with employer paid options
Flexible PTO
Competitive 401(k) and RRSP program
Opportunities for professional growth and development
Paid parental leave
Health & wellness initiatives

#LI-Onsite

For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.

Environmental & Working Conditions

Work is performed indoors in a fast-paced environment that requires the ability to manage multiple priorities and meet established workflows, schedules, and service expectations.
Employees regularly input, retrieve, and exchange information accurately using digital systems and applications to support operational and customer service objectives.
The role requires the ability to receive and exchange information with customers, peers, supervisors, and cross-functional partners through available communication channels, which may include meetings, email, phone, and digital collaboration tools, and may involve real-time, verbal, or in-person exchanges depending on business need.
Job duties may involve managing a high volume of inbound and/or outbound customer interactions and work activities using telecommunications and computer systems. The role requires the ability to read, analyze, and interpret information displayed on computer screens and remain in a working posture for extended periods, consistent with the demands of the position.
Work may be performed in a contact center, office, or remote environment, depending on business needs and the nature of the role. Onsite work environments may include shared workspaces, standard office lighting, and moderate background noise typical of customer service or operational settings.
Employees working remotely are responsible for maintaining a secure and productive workspace with reliable internet connectivity that supports company systems and safeguards the confidentiality of company and customer information.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement. English is required for all positions, as it involves interacting with staff at Upgrade's offices worldwide.

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Refine Your Search

Director Workforce Management jobs

Director, Workforce Management

Senior Director, Procure to Pay (P2P) Global Process Leader - US Remote

Senior Director, Resource Management

Director of Workforce Management

Director, Workforce Management

Head of People

Director of Treasury Management Operations and Support

Senior Medical Director (MD/DO)

Physician Clinic Medical Director

Director of Nursing 5,000 Bonus

Regional Director – HIV & Community Health Services

Director of Nursing (DON) - Full-Time Exempt

Director of Aircraft Maintenance

Director, Talent Acquisition

Program Director (PT, OT, or SLP)

Director of Project Management

Regional Head of Talent Acquisition

Site Director

Director, Surgery - FT Days (Monday - Friday); no on-call or weekends

Director of Nursing (DON) - Full-Time Exempt

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