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IT Support Specialist II

Advanced Innovative Technology Corp -
Redlands, CA

Quick Apply

Job Details

$28 - $32 an hour

Benefits

Paid holidays
Paid time off
Vision insurance
401(k) matching

Qualifications

Desktop computer repair
Microsoft Outlook
Laptop (troubleshooting support)
Hardware maintenance
Wireless network configuration
Operating system updates
Printer (troubleshooting support)
Software installation
Email configuration (technical support)
Cloud service support
Computer hardware
Desktop (troubleshooting support)
Computer management
Desktop applications
Networking equipment (troubleshooting support)
Microsoft Teams
Technical customer support for office equipment
Hardware management
VPN management
Identity and access management (IAM) solutions
Network infrastructure management
Desktop administration
Equipment inventory management
Peripheral hardware support
Ticketing system technical support

Full Job Description

Position Summary

We are looking for a talented and customer-focused IT Support Specialist to join our growing IT team and help support a dynamic, medium-sized business environment. In this role, you'll play a key part in keeping our technology running smoothly by providing advanced technical support, troubleshooting complex hardware and software issues, maintaining infrastructure systems, and ensuring a seamless experience for both onsite and remote users across multiple departments and locations.

The ideal candidate enjoys solving technical challenges, takes pride in delivering exceptional customer service, and thrives in a collaborative environment. You should have strong experience supporting Windows environments, Microsoft 365, networking, LaserJet and thermal label printers, RF scanners/mobile computers, and server infrastructure. If you're someone who likes digging into root causes, handling escalated support requests, and making a real impact on end users' day-to-day success, we'd love to hear from you.

Key Responsibilities

End User Support

Provide technical support for desktops, laptops, mobile devices, peripherals, and business applications
Troubleshoot and resolve hardware, software, connectivity, and performance issues
Receive and resolve support tickets
Perform root cause analysis on recurring issues and document findings
Support both onsite and remote employees through phone, email, chat, and remote support tools (e.g., TeamViewer, AnyDesk, or similar)
Maintain accurate documentation of incidents, resolutions, and support procedures in the ticketing system
Utilize endpoint management and patch management tools to maintain device compliance and security

Device Setup & Lifecycle Management

Configure and deploy desktops, laptops, printers, and mobile devices
Perform imaging, software installation, system configuration, and user onboarding
Manage device inventory and asset tracking
Handle device disposition including secure data wiping, decommissioning, and disposal per company policy

Microsoft 365 & User Administration

Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint
Manage user accounts, permissions, distribution lists, and password resets via Microsoft 365 Admin Center and Azure Active Directory
Configure and troubleshoot Multi-Factor Authentication (MFA)
Support email configuration and mailbox troubleshooting

Printer & Print Server Support

Troubleshoot network and local printer issues
Install, configure, and maintain printers and multifunction devices
Support and maintain print servers and print queues
Coordinate printer maintenance and vendor support as needed

Networking & Infrastructure Support

Troubleshoot basic to intermediate network connectivity issues including TCP/IP, DNS, DHCP, VPN, and Wi-Fi
Assist with switch, firewall, and wireless access point configuration and support
Monitor network performance and escalate infrastructure issues appropriately
Support remote connectivity solutions for hybrid and remote users
Support hybrid or multi-site environments

Server & Systems Maintenance

Assist with routine server maintenance, updates, and monitoring
Support Windows Server environments and Active Directory administration (user/group management, GPO, OU structure)
Monitor backups and assist with disaster recovery procedures
Maintain server documentation and operational runbooks
Assist with virtualization platforms such as Hyper-V
Maintain any cloud based servers and applications on Amazon AWS/Azure Cloud

Required Qualifications

2+ years of experience in an IT Help Desk, Desktop Support, or Tier 2 Support role
Strong experience troubleshooting Windows 10/11 desktop and laptop systems
Hands-on experience with Microsoft 365 administration and support
Experience with remote support tools and ITSM ticketing systems (e.g., ServiceNow, Freshdesk, Jira Service Management, or similar)
Experience configuring and deploying end-user devices
Knowledge of printer troubleshooting, maintenance, and print server management
Basic to intermediate networking knowledge: switches, DNS, DHCP, VPN, and wireless networking
Experience supporting Windows Server environments and Active Directory
Understanding of device disposition and IT asset management processes
Strong customer service and communication skills — able to explain technical concepts to non-technical users
Ability to prioritize and manage multiple support requests in a fast-paced environment
Ability to lift and move IT equipment up to 50 lbs

Preferred Qualifications

The following are not required but will strengthen your application:

CompTIA A+, Network+, or Security+ certification
Microsoft certifications (e.g., MD-102 Endpoint Administrator, MS-900, AZ-900)
Experience with Mobile Device Management (MDM) platforms such as Microsoft Intune or Jamf
Familiarity with Azure Active Directory and Entra ID
Experience with virtualization platforms (VMware vSphere, Microsoft Hyper-V)
Exposure to IT security practices including endpoint protection, patch compliance, and MFA enforcement
Experience in a multi-site or hybrid work environment

What We Offer

Competitive salary commensurate with experience
Health, dental, and vision insurance
401(k) with company match
Paid time off and company holidays
Professional development and certification reimbursement
Collaborative and supportive IT team environment

About TrakMotive

Since our founding in 1996, TrakMotive has operated as a global leader in the automotive aftermarket, specializing in the design, manufacture, and distribution of high-quality components. We are more than just a parts supplier; we are a full-service partner to the industry’s largest distributors and retailers, known for our 100% brand-new CV Axles, Drive Shafts, and Window Regulators.

Why Work with Us?

When you join us, you’re getting the best of both worlds: the stability of a company that’s been growing since 1996 and the excitement of a global team that’s still reaching for more. We take pride in the fact that many of our senior leaders are long-term employees who started their careers at TrakMotive. We aren’t just looking for someone to fill a seat—we’re looking for someone who wants to have real impact and grow their career alongside us.

Physical Demands & Requirements

Physical Effort: Occasional to frequent lifting and carrying of up to 50 lbs. Position involves a combination of stationary work and frequent movement throughout the facility and across multiple levels. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Legal: Must be 18+ years of age and legally authorized to work in the United States.

Pre-employment: Ability to pass a post-offer background check and drug screen.

Equal Opportunity Employer AIT Corporation DBA TrakMotive is an equal opportunity employer and is committed to an inclusive and diverse workplace. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, genetic information, or any other basis protected by local, state, or federal laws.

Fair Chance & Accommodations Pursuant to the California Fair Chance Act, we will consider qualified applicants with arrest and conviction records for employment. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA).

Quick Apply

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