Top 7 Dispatch Supervisor Jobs in Rochester, MN

Campus Shuttle Assistant Operations Manager
Groome Transportation —Rochester, MN
- From $80,000 a year
- Full-time
- Background check
- Microsoft Outlook
- Addiction Medicine
- Health savings account
- Health insurance
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Route Coordinator
Groome Transportation (ND) —Rochester, MN
- $25 an hour
- Background check
- Microsoft Outlook
- Pass drug screening
- Disability insurance
- Dental insurance
Quick Apply
11d
Dispatcher for CDL drivers
Eagle Transport Services Inc. —Rochester, MN
- From $21 an hour
- Extended hours
- Microsoft Excel
- Mid-level
- Office
- Health insurance
- Dental insurance
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Route Coordinator
Groome Transportation (ND) —Rochester, MN
Coordinate driver breaks and maintain proper route spacing to ensure consistent flow. Help assist with backing buses and ensuring drivers are on route on time.
$25 an hour
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11d
Lead Public Transit Operator (Goodhue & Rice Counties)
Three Rivers Community Action Inc —Northfield, MN
Current, valid driver’s license for at least three (3) years in good standing as defined by agency insurance company (including, but not limited to, no more…
$24.70 - $27.00 an hour
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3d
Transportation Supervisor
Cardinal Transportation LTD —Columbus, OH
Responds to email, answers phones, coach’s drivers and office personnel, distributes pertinent information to staff. 1-year professional driver experience.
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Campus Shuttle Assistant Operations Manager

Groome Transportation -
Rochester, MN

Quick Apply

Job Details

Full-time
From $80,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Teamwork
Microsoft Outlook
Phone communication
Word processing
Safety regulations
Logistics customer service
Processing cash transactions
English
High school diploma or GED
Team development
Reservation systems
Multi-line phone systems
Phone call management
Delegation

Full Job Description

Groome Transportation is Now Hiring An Assistant Manager for our Rochester Campus Operations!!!

Headquartered in Richmond, Virginia and operating across 16 states, Groome Transportation is a very successful specialty ground transportation company providing closed-loop campus shuttle services contracted with academic and institutional clients (the "Contract" division). Groome generates best-in-class profitability, reflecting the value of its services to its customers and its efficient operations.

Job summary
The Assistant Manager is primarily responsible for the oversight of a campus shuttle location, consisting of drivers, supervisors, ensuring daily operations are running properly and efficiently all while providing excellent customer service.

Role and Responsibilities

Support management by monitoring work done by the location and monitor the actions of the drivers, directing them toward the accomplishment of company goals
Assist in the assignment of duties and work schedules
Assist Operations Manager in the development and follow-through of goals and deadlines, and communication to associates
Manage customer issues, utilizing strong customer service skills and maintaining the best interest of the customer when developing resolutions
Approve timecards and time off requests
Create and foster team environment and open communication internally, as well as with other company offices
Responsible for overseeing all safety sensitive functions at the local level;
Act as a location safety advocate, while also partnering with other location safety advocates within a region to ensure consistency in both process and procedure
Attend all Accident Claim meetings
Conduct and/or assist General Manager with office safety training and meetings
When issues or safety concerns arise, ensure all drivers are trained (re-trained) appropriately and disciplined as required, per safety guidelines
Provide feedback to associates and management on an ongoing basis, related to operational, safety and compliance issues
Assist the General Manager in the recruitment process by conducting interviews, the selection, and the recruitment of an adequate number of operator applicants to effectively provide safe, efficient service, while adhering to company applicant standards
Assist with processing and the completion of all random, pre-employment, reasonable suspicion and post-accident drug and alcohol testing as required by law and company
Complete and ensure all documentation in Tenstreet or other Company systems to ensure DQ files are compliant at all times
Maintain or coordinate complete personnel record keeping, including the completion of I-9's
Responsible for maintaining the substance abuse file
Evaluate employee performance, develop and counsel staff in an honest, firm, communicative, problem-solving manner, and take corrective action or recognize as appropriate
Adhere to company standards as stated in the Employee Handbook and the Groome Safety Manual when dealing with personnel situations and/or conflicts
Provide accurate and complete accident reports to reduce number and severity of accidents, maintain complete safety files, including but no inclusive of accident report accident checklist, accident photos, video records, hours of service logs & worker compensation injury reports
Ensure all cameras are installed and working in equipment and partner with the Operations Director to review cameras as needed
Partner with Operations and Fleet to ensure all vehicle maintenance is completed in timely manner and annual DOT vehicle inspections are completed per regulations, while ensuring a copy of the annual inspection is in each vehicle
Work cohesively with all management to ensure location is a positive work environment
Coordinate compliance with Federal, State, and local laws and work closely with General Manager or Designee to accomplish company objectives
Cover shifts as needed
Maintain an excellent attendance record
Other responsibilities as required

Qualifications and Education Requirements

High School diploma or equivalent required, college courses a plus
4-5 years previous customer service and/or management experience to include dealing with the public in transportation, logistics or a similar industry; or at least 4 years' experience with Groome Transportation Airport Shuttle or Campus Shuttle, several of those as a senior customer service agent
3+ years handling multiple phone lines and preferably previous management experience
Knowledge of DOT and safety regulations
Experience dealing with employee and customer issues, or strength of interpersonal skills to handle employee and customer interaction well, with training
Software experience with Word, Excel, and Outlook and other Internet applications
Some experience using scheduling and/or reservation software
Cash handling experience
Must pass pre-employment drug test
Complete pre-employment background check
Ability to communicate effectively in English

Preferred Skills

Flexibility and sense of humor
Ability to successfully multi-task and work efficiently
Excellent customer service, problem solving, communication and decision-making skills
Ability to succeed in and handle a high stress environment
Strong inter-personal and conflict resolution skills
Ability to motivate associates
Set and achieve goals and objectives
Ability to delegate, create a supportive working environment and cultivate a strong emphasis on teamwork
Highly detail-oriented

Job Type: Full-time

Pay: From $80,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

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Dispatch Supervisor jobs in Rochester, MN

Campus Shuttle Assistant Operations Manager

Route Coordinator

Dispatcher for CDL drivers

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