Top 5898 Divisional Manager Jobs

Independent Office Manager - Field Auto
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STDT LIFE DEV MGR 1
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Manager Divisional Claims Auto
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RN Facility Administrator
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Public Utilities/Water/Wastewater Operator
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SENIOR DIRECTOR OF CORPORATE AND FOUNDATION RELATIONS
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Independent Office Manager - Field Auto

Alacrity Claims Solutions, LLC
Remote

Quick Apply

Job Details

9 days ago

Qualifications

Customer communication
Data Security (Data management)

Full Job Description

The Office Manager is responsible for managing the day-to-day operational workflow of an assigned office, ensuring files are handled efficiently, accurately, and in alignment with client Service Level Agreements (SLAs), department procedures, best practices, and divisional objectives. This role oversees the movement of work from assignment intake through appraiser handling, office review, and final return to the client.

The Office Manager plays a critical role in maintaining timely and professional client communication, ensuring diary updates, file notes, missing information requests, and client-facing responses are completed accurately and within expected timelines. This position is responsible for monitoring office workflow, supporting appraiser production, identifying file delays or process gaps, and ensuring completed work products meet quality, documentation, and client-specific handling requirements before final delivery.

The Office Manager also coordinates with Appraisers, Regional Field Managers, Operations leadership, Resource Management, Compliance, Training, and other support teams to maintain SLA adherence, resolve workflow issues, and support consistent execution of operational standards. The role requires strong organization, communication, follow-through, and the ability to manage multiple file priorities while maintaining service quality and client responsiveness.

**This is an Independent Contractor role**

WHAT WE ARE LOOKING FOR:

1+ years of general business office/customer service experience in an auto related industry.
Problem-solving and decision-making: The ability to identify and solve problems, make informed decisions quickly and under pressure, and to think creatively to find solutions to complex challenges.
Deliver a positive customer service experience through all forms of contact.
Works well in a fast-paced environment.
Communication Proficiency, both written and verbal.
Ability to manage a large volume email account.
Ability to work independently and self-motivate in order to meet client expectations.
Ability to manage multiple files from beginning to end ensuring cycle time and completion of assignments is met.
Efficient utilization of internal tools provided. This includes but is not limited to: Optimizer, WEBFMS, Capacity Planner, etc.
Provide assistance and direction to field auto appraisers throughout the life cycle of an assignment, while keeping the client updated appropriately.
Ensure security, integrity, and confidentiality of data.

Education/Experience:

1+ years’ experience in auto material damage (insurance company, body shop) management preferred.
High school diploma and/or equivalent training and experience preferred.
Bilingual (Spanish speaking) preferred.
Basic understanding of appraisal process and prior insurance office experience strongly preferred.
Proficient in Microsoft Office Suite.

CONTRACT REQUIREMENTS INCLUDE:

1+ years of general business office/customer service experience in an auto related industry.
Problem-solving and decision-making: The ability to identify and solve problems, make informed decisions quickly and under pressure, and to think creatively to find solutions to complex challenges.
Deliver a positive customer service experience through all forms of contact.
Works well in a fast-paced environment.
Communication Proficiency, both written and verbal.
Ability to manage a large volume email account.
Ability to work independently and self-motivate in order to meet client expectations.
Ability to manage multiple files from beginning to end ensuring cycle time and completion of assignments is met.
Efficient utilization of internal tools provided. This includes but is not limited to: Optimizer, WEBFMS, Capacity Planner, etc.
Provide assistance and direction to field auto appraisers throughout the life cycle of an assignment, while keeping the client updated appropriately.
Ensure security, integrity, and confidentiality of data.

Computer and Phone System Requirements:

CPU: Intel or AMD Processor (4 core / 2.7 GHz or better);
Memory: 8GB RAM;
Storage: 128 GB SSD +;
Windows 11 Professional;
Recommended: 1920 x 1080 or better / Minimum Supported: 1366 x 768 or better;
Microsoft Office: 2016 Home & Business / Professional, 2019 Home & Business / Professional, or Microsoft Office 365;
Google Chrome;
Smart Phone (Release date less than 4 years from today) – iOS (Apple iPhone) or Android OS (Galaxy, Note, etc.).

The Office Manager is responsible for managing daily office workflow, maintaining timely client communication, and ensuring assignments are handled in alignment with client SLAs, department standards, and divisional objectives. This role oversees file movement from intake through appraiser handling, office review, and final return to the client, while monitoring cycle time, productivity, open pending files, and work product quality. The Office Manager also coordinates with appraisers, Regional Field Managers, Operations leadership, and support teams to resolve workflow issues, maintain documentation standards, and support consistent client service performance.

Essential Functions

Office Workflow and Assignment Management
Manage the daily assignment workflow from intake through appraiser handling, office review, and final return to the client, ensuring files move efficiently and accurately through each stage of the process.

Client Communication and File Documentation
Maintain timely, clear, and professional client communication, including diary updates, file notes, missing information requests, status updates, and client-facing responses in accordance with SLA expectations and department standards.

SLA, Cycle Time, and Productivity Management
Monitor cycle time, productivity, open pending assignments, aging files, and other performance indicators to ensure office performance aligns with client SLAs, departmental goals, and divisional objectives.

Appraiser Coordination and Work Product Review
Provide guidance, feedback, and follow-up to appraisers throughout the assignment lifecycle, ensuring completed work products meet quality, documentation, and client-specific handling requirements before final delivery.

Resource and Tool Utilization
Use available operational tools and reporting platforms, including FMS, Optimizer, Capacity Planner, and other internal systems, to manage workload, allocate resources, identify delays, and support successful client service performance.

Compliance, Data Integrity, and Operational Standards
Ensure adherence to company policies, client instructions, department procedures, applicable federal and state requirements, and data security, confidentiality, and integrity standards.

Quick Apply

Refine Your Search

Divisional Manager jobs

Independent Office Manager - Field Auto

Regional Field Manager - Specialty Auto

STDT LIFE DEV MGR 1

Strategy Manager

(USA) Senior Manager, Editorial

General Manager

Manager Divisional Claims Auto

Divisional Training Director

Divisional Quality Control Manager

Accounting Manager

Director of Project Management

Divisional Sales Manager - Ready Mix Concrete - Red River Division

RN Facility Administrator

Public Utilities/Water/Wastewater Operator

Full-Time Store Manager Trainee

Front End Assistant Manager (Cashier Assistant Manager)

Cardiac Sonographer (Up to $25,000 Sign on Bonus)

Cardiac Sonographer (Up to $25,000 Sign on Bonus)

SENIOR DIRECTOR OF CORPORATE AND FOUNDATION RELATIONS

Field Engineer

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