Top 6 Docent Jobs in Washington, DC

Ambassador
Museum of the Bible —Washington, DC
- $25 an hour
- Weekends as needed
- Microsoft Outlook
- Computer literacy
- Mid-level
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Visitor Information Assistance
Global Resource Solutions, Inc. —Arlington, VA
- $24.00 - $24.36 an hour
- Full-time
- Ability to walk for extended periods
- Computer literacy
- English
Quick Apply
Education Curator
NOVA Parks —Alexandria, VA
- $20 an hour
- Part-time
- Writing skills
- Mid-level
- Supervising experience
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Director of Gardens and Grounds
Harvard University —Washington, DC
- Full-time
- Spanish
- Master's degree
- Ability to lift 50 pounds
- Commuter assistance
- Health insurance
Museum Supervisor
NOVA Parks —Alexandria, VA
- $16 an hour
- Part-time
- 18 years or older
- Clean driving record
- Sales
Quick Apply
Museum Program Specialist
The Maryland-National Capital Park and Planning Commission - PGC Parks and Recreation —Riverdale, MD
- $20 - $23 an hour
- Weekends as needed
- Spanish
- Research
- Mid-level
- Health insurance

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Ambassador

Museum of the Bible -
Washington, DC

Quick Apply

Job Details

Permanent | Full-time
$25 an hour

Qualifications

Computer operation
Customer communication
Microsoft Outlook
Computer literacy

Full Job Description

Date: 06/29/2026
Location: Museum of the Bible, Washington D.C.
Job Title: Ambassador, Guest Relations
Employment Status: Full time permanent

FLSA: Non-Exempt
Salary: 25.00 / hour

POSITION SUMMARY
The role of the Ambassador is to maximize the guest experience by providing the highest level of customer service and dedicated Museum information to our guests on each assigned floor. This includes, but is not limited to, greeting, promoting membership and providing a museum orientation to all guests. The Ambassador will assist GR leadership with guest inquiries, comments, and concerns. He/she will be empowered to resolve issues and provide service recovery as needed, ensuring that best customer service practices and company policies are always adhered to. This is a highly visible role for our guests, VIPs, and our Guest Relations team.

DUTIES & RESPONSIBILITIES
The Ambassador is tasked with delivering top-notch customer service, thereby helping to create a 5-star culture, He/she will serve as the primary MOTB representative and steward of the guest experience on our Museum floors. Must be willing to work weekends as a rotating schedule.

Consistent with “The Core 4” standards (1. Make eye contact. 2. Smile. 3. Speak enthusiastically 4. Stay connected) the Ambassador will maximize the guest experience by:

Creating and providing both the initial & final warm welcome & farewell during the guests’ visit
Assisting with inquiries and directing & escorting guests with the highest hospitality standards, as the situation requires
Enhancing the guest experience by promoting memberships and upsell opportunities
Serving as the lead floor “supervisor” and coordinating relevant interdepartmental requirements as needed for operational oversight.
Overseeing the overall upkeep and hygiene of the assigned floors; coordinating as needed with facilities and housekeeping teams to ensure optimal cleanliness and maintenance standards.
Taking the lead, as directed, in coordinating protocols on assigned floors in emergency situations in line with MOTB standard operating procedures.
Being trained as a docent to possess strong knowledge of museum content & exhibitions and provide guided experiences for guests to enhance their visit.
Managing guest service lapses as they arise, consistent with MOTB’s service resolution standards, centered on creating an excellent total experience.
Possessing the technical and operating knowledge of all museum attractions in order to ensure the smooth operation of each attraction.
Being proficient with the MOTB ticket platform, in order to sell tickets and memberships.
Consistently providing genuine, impromptu acts of kindness for guests that create memorable and differentiating experiences.
Other duties as assigned.

QUALIFICATIONS & REQUIREMENTS
Knowledge

Bachelor’s degree in museum studies/hospitality, history, education, or equivalent experiential learning strongly preferred.
1-2 years of museum experience preferred.

Skills / Core Competencies

Extraordinary customer service skills.
Excellent verbal communication skills – must be an outgoing “people person.”
Excellent organizational skills with high attention to detail.
Basic computer literacy (Outlook, Word, Excel)

Abilities / Attributes

Champion the Museum of the Bible’s mission to invite all people to engage with the transformative power of the Bible.
Must be able to work weekends as well as evenings & holidays as needed.
Must have seven-day availability to work scheduled rotation.
Stand for extended periods of time and lift 30 lbs.
As needed, inclusion in official or incidental photographs and videos for MOTB and/or guests.

Quick Apply

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Docent jobs in Washington, DC

Ambassador

Visitor Information Assistance

Education Curator

Director of Gardens and Grounds

Museum Supervisor

Museum Program Specialist

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