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Document Scanning Operator

SPS-North America -
Pittsburgh, PA

Quick Apply

Job Details

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Paid time off
Employee assistance program
401(k) matching
Life insurance
Pet insurance

Qualifications

Moving
High school diploma or GED

Full Job Description

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership
Typical Work Schedule: Monday–Friday | 9:00AM - 6:00PM

Power the Transition from Paper to Digital

If you enjoy structured work, repetitive tasks, and working behind the scenes to keep operations moving, this role is for you. As a Document Scanning Operator, you'll support document preparation, scanning, indexing, and records management activities while helping preserve important business records.

This role also serves as a cross-trained team member, providing reception/concierge coverage and light facilities support as operational needs require.

Why This Role Matters

Your work ensures physical records are accurately converted into organized digital files that support business continuity and accessibility.

What You'll Do

Mail & Document Operations

Receive, sort, and track incoming mail and packages using chain-of-custody systems
Process outgoing mail and shipments
Notify employees of deliveries and respond to mail and package inquiries
Distribute mail, packages, and office materials to company personnel

Business Service Center & Equipment Support

Operate and maintain multifunction devices (MFDs), including replenishing toner and paper
Support copy/print requests and submit service tickets when needed
Maintain an organized and professional Business Service Center

Office & Hospitality Support

Monitor, replenish, and order office supplies
Restock pantry, kitchen, conference, and meeting areas
Assist with meeting room setups and office moves
Perform light maintenance and cleaning duties as needed

Client Service & Cross-Functional Support

Deliver exceptional customer service and build positive relationships with employees and internal teams
Handle sensitive matters with professionalism and discretion
Provide reception or concierge coverage as needed
Cross train backup personnel on procedures and support additional operational needs during downtime

What You Bring

Strong attention to detail and accuracy
Ability to perform repetitive work in a fast-paced environment
Strong organizational and time management skills
Basic computer proficiency, including Microsoft Office
Ability to work independently and adapt to changing priorities
Experience with document imaging, records management, or shipping/receiving is a plus

Qualifications

High School Diploma or equivalent required
1+ years of related experience preferred
Ability to learn document management systems and site procedures
Must follow onsite security policies, including restrictions on phones and imaging devices on active work floors

Physical Requirements

Ability to lift and move boxes/packages up to 40–60 lbs. using appropriate equipment
Ability to stand, walk, bend, kneel, and sit for extended periods
Manual dexterity required for operating scanners and office equipment

Travel: None or Negligible

Other Duties: Responsibilities may change based on operational needs.

WHAT WE OFFER

Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Quick Apply

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Power the Transition from Paper to Digital

Why This Role Matters

What You'll Do

Mail & Document Operations

Business Service Center & Equipment Support

Office & Hospitality Support

Client Service & Cross-Functional Support

What You Bring

Qualifications

Physical Requirements

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