About the Role
Document Technologies of Arizona is looking for an experienced IT professional who enjoys much more than just fixing computers.
We're looking for someone who can walk into a client's office, understand how their business operates, identify technical risks and opportunities, design better solutions, and then help implement them.
This is a hands-on technical role, but it's also a consulting role. You'll work directly with business owners, managers, and decision makers while helping our clients improve reliability, security, and productivity.
You'll lead infrastructure projects, assist with client onboarding, participate in technical assessments, recommend improvements, and become a trusted technical advisor to the clients you support.
Because we're a growing MSP, every member of our team contributes where needed. While your primary focus will be projects, consulting, and infrastructure, you'll also help with support tickets and escalations when appropriate. We don't believe anyone is "above" helping clients.
What You'll Do
Client Consulting & Technology Planning
As a trusted advisor to our clients, you'll often identify opportunities to improve their technology, security, and overall IT strategy.
This includes:
- Identifying infrastructure, security, and operational improvements during client visits
- Recommending solutions that align with each client's business goals and budget
- Working alongside our sales and account management team to develop project proposals and long-term technology roadmaps
- Assisting with technical discovery meetings and solution design for prospective clients
- Helping clients understand the value and business impact of recommended improvements
We believe our engineers are in the best position to recognize opportunities because they're the ones working directly with our clients every day. Engineers who proactively identify and help develop new project opportunities may be eligible for additional performance incentives or sales commissions.
Infrastructure Projects
Lead or assist with projects including:
- Network refreshes
- Firewall deployments
- Server installations and migrations
- Microsoft 365 migrations
- Wireless redesigns
- VPN implementations
- Storage and backup solutions
- Security implementations
- 3CX phone system deployments
- Client onboarding and standardization
Engineering & Technical Work
Deploy and configure:
- Windows Servers
- Active Directory
- Microsoft 365
- Azure / Entra ID
- Firewalls
- Managed switches
- VLANs
- Wireless networks
- VPNs
- Security solutions
- Backup systems
Troubleshoot:
- Networking issues
- DNS
- DHCP
- Routing
- VPN connectivity
- Microsoft 365
- Windows environments
- Performance issues
Team Support
Although your primary responsibility is projects and consulting, we're one team.
You'll also:
- Assist with escalated support tickets
- Mentor junior technicians
- Share technical knowledge
- Improve documentation
- Help solve complex issues
- Step in wherever needed to provide an excellent client experience
We're looking for someone who sees support as part of taking ownership, not something beneath them.
What We're Looking For Required
- 5+ years of IT experience (MSP experience strongly preferred)
- Strong networking knowledge
- Experience designing and deploying business networks
- Microsoft 365 administration
- Windows Server
- Active Directory
- DNS
- DHCP
- VLANs
- VPNs
- Firewall configuration
- Excellent troubleshooting skills
- Strong communication skills
- Ability to work directly with business owners
- Valid driver's license
Preferred Experience
- pfSense
- UniFi
- 3CX
- Azure
- Entra ID
- Hyper-V
- VMware
- Intune
- IT Glue
- NinjaOne
- Autotask
- Email security platforms
- Structured cabling
- Security best practices
The Type of Person Who Succeeds Here
We're looking for someone who naturally takes ownership.
You don't wait to be told what needs improvement, you notice it.
You don't stop once the immediate issue is fixed, you look for the root cause.
You're comfortable making recommendations to clients and explaining technical concepts in plain English.
You enjoy solving problems, learning new technologies, and helping businesses improve.
Most importantly, you aren't afraid to roll up your sleeves. Whether it's a complex infrastructure project or helping with support tickets during a busy day, you understand that delivering great service is everyone's responsibility and a team effort.
What Success Looks Like
Within your first 6–12 months, you'll be able to:
- Independently lead infrastructure projects
- Perform technical assessments for prospective clients
- Identify security and operational improvements
- Successfully onboard new MSP clients
- Build trust with business owners
- Mentor junior technicians
- Reduce the workload on leadership by owning projects and technical decisions
- Help develop long-term technology roadmaps for clients
- Contribute to support when needed without losing sight of higher-value initiatives
- Build strong relationships that position you as a trusted technical advisor.
- Identify project opportunities that improve client security, reliability, and productivity.
- Collaborate with sales and account management to develop technical solutions and project proposals.
- Help grow existing client relationships by proactively recommending improvements that provide real business value.
Why Join Document Technologies of Arizona?
We're a small, family-run MSP where every employee has a direct impact on our clients and our company.
You'll work with a variety of technologies, solve real business problems, and have the opportunity to influence how we deliver IT services.
If you enjoy solving technical problems, building relationships with clients, and helping businesses make smart technology decisions, this role offers opportunities to grow both technically and professionally. As you develop client relationships and identify new project opportunities, you'll also have the opportunity to earn additional performance-based compensation through our project referral and sales incentive program.
If you're looking for a position where you can grow beyond simply closing tickets and become a trusted technical advisor while still being part of a collaborative team, we'd love to talk with you.
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off
- Paid Training & Certifications
- Mileage Reimbursement
- Performance-Based Salary Reviews
- Opportunity for Career Growth
Pay: From $75,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Describe a time you identified a problem or opportunity that the client wasn't aware of.
What did you find?
How did you explain it?
What recommendation did you make?
- What interests you about working for a smaller Managed Service Provider instead of a large corporate IT department?
- Tell us about a time you had to learn a new technology on your own in order to complete a project.
How did you approach it?
What resources did you use?
- This position involves both infrastructure projects and helping with support tickets when needed.
How do you balance larger project work while still ensuring clients receive excellent day-to-day support?
- If we hired you tomorrow, what area of IT would you immediately look at first when assessing a new client's environment? Why?
- What are three improvements you've implemented during the past two years that reduced recurring IT problems?
- Describe your experience presenting technical recommendations to business owners or non-technical decision makers.
How do you explain technical concepts to someone without an IT background?
- Why do you believe you'd be successful in this position?
- This is an in office position and not eligible for remote work. Please confirm you understand the position requirements.
- Tell us about the most technically challenging IT project you've personally led from start to finish.
Please describe:
The client's environment
Your role
The technologies involved
The biggest challenge
The final outcome
Work Location: In person
