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Customer Service Professional ( Banking Expereince)

Mphasis -
Plano, TX

Quick Apply

Job Details

Full-time
$22 - $25 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off

Qualifications

Project team coordination
Non-technical user support
Written communication
Customer communication
Banking services expertise
Interpersonal skills
Customer service
IT transformation
Project stakeholder communication
Cross-functional communication
Progress tracking (project management tasks)
Stakeholder management

Full Job Description

We are looking for a client-facing Migration Specialist with strong verbal and written communication skills and prior Banking domain experience to support Payments Migration and Transformation initiatives.

The ideal candidate should possess excellent stakeholder management and coordination skills, with the ability to engage effectively with both internal and external stakeholders.

Key responsibilities includesupporting migration activities, coordinating with cross functional teams, tracking project deliverables and timelines and communicating migration impacts clearly to clients and stakeholders.

The candidate should be capable of translating complex technical or operational issues into simple business language for non-technical audiences.

Required Skills:

Excellent verbal and written communication skills (Mandatory)
Prior Banking process experience – Mandatory
Hands-on experience in Migration/Transformation projects
Strong stakeholder coordination and client-facing experience
Strong organizational, analytical, and problem-solving skills
Fast learner with adaptability to dynamic project environments
Willingness to work from client office all 5 working days
Flexible to work between 7 AM – 7 PM shifts based on project needs
Ability to simplify and explain technical concepts in layman language

Pay: $22.00 - $25.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off

Work Location: In person

Quick Apply

Refine Your Search

Domain jobs

Customer Service Professional ( Banking Expereince)

Ontologist

Behavioral Health Consultant / SME

Enterprise AI Architect

Testing with specific domain knowledge ( USC & GC Only )

Retail Operations Manager

Insurance Domain Expert

Logistics Manager

Demand Planner

Advisory Board Member (REMOTE, 1 time per quarter Retreat)

Front-Office Implementation Consultant

Payments Domain Expert

Merchandise Planner

Category Manager

Support Operations Engineer

Professional Learning Community Facilitator

Inventory Control Manager

GA4 and Tag Manager Analytics Expert for an SEO Agency

Learning Operations Specialist — Contractor

VP, Product

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