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EA-NGP VAN Product Writer I

Bonterra Tech -
Remote

Apply Now

Job Details

Full-time
$50,612.24 - $67,694.00 a year

Benefits

Health insurance

Qualifications

Jira
Technical editing
Content creation for technical audiences
Bachelor's degree in communications
WordPress
Branding consistency
Brand voice
Collaboration with product development teams
Help files
Bachelor's degree in English
Bachelor's degree
Confluence
Organizational skills
Digital project management boards
Communications
Document quality checks
Customer support
CRM system proficiency
Technical writing quality assurance
English
1 year
Defect tracking tools
Online help documentation
Content review
Developing technical user guides
Web writing
Entry level
HTML

Full Job Description

US Salary: $50,612.24 - $67,694

About Us

Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.

About the Role

The EA-NGP VAN Product Writer I creates and maintains clear, concise, and accurate end-user content for NGP VAN products. As an early-career technical content contributor, this role supports the writing and editing of product help documentation, release notes, and customer-facing instructional resources. This role collaborates closely with product, support, and enablement teams to ensure accuracy and alignment with union client use cases and brand voice.

Essential Position Functions and Responsibilities:

Draft, edit, and publish basic help center content and release notes.
Work from internal specifications, SME interviews, and product testing to translate features into written guidance.
Contribute to templates and voice consistency in documentation.
Perform light HTML or CMS formatting as needed.
Capture and annotate screenshots.
Participate in documentation review cycles and incorporate feedback.

Knowledge, Skills & Abilities:

Ability to write clearly and concisely for technical and non-technical audiences.
Strong command of grammar, editing, and usage.
Familiarity with digital organizing tools or CRMs is preferred.
Comfort with working in multiple systems (Jira, Confluence, WordPress, LLM-style applications, etc.).
Capacity to manage deadlines and accept feedback constructively.

Requirements

1+ years of experience in writing, editing, or documentation support.
Experience with help centers, customer support content, or SaaS product writing.
Exposure to union clients or political campaign environments highly preferred.
Bachelor’s degree in English, Communications, Technical Writing, or related field (preferred).

This position is part of a bargaining unit represented by CWA Local 1400, 2336 or 13000.

At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization.

____________________________________________________________________________________

Our Culture

At Bonterra, we’re innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. At Bonterra, we foster an inclusive, equitable culture where every team member belongs and contributes to meaningful impact. Read more about our values and culture here.

Compensation & Benefits

We offer a comprehensive benefits package that supports your health, well-being and growth - explore full details here.

Compensation and benefits for this role apply to full-time employees in the United States and may vary based on local standards, laws and norms. Pay is determined by location, skills, experience, and education, and is one part of Bonterra’s total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program.

____________________________________________________________________________________

Equal Opportunity & Accommodations

At Bonterra, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law.

If you require a reasonable accommodation during the application process, please submit a request.

Apply Now

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