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Enrollment Counselor

Acceleration Academies -
Remote

Quick Apply

Job Details

Full-time
$21 an hour

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Vision insurance
Life insurance
Referral program

Qualifications

Customer follow-ups
Customer records maintenance
Spanish
Customer relationship building
Student resource provision
Bachelor's degree in communications
Student emotional support
Student recruitment
Call center experience
Family collaboration in education
Opportunity Management
Mid-level
Lead Conversion
Salesforce Cloud
Bachelor's degree
Working with students
Student advocacy
Admissions and enrollment management
Improving student retention rates
Sales management systems proficiency
Initial Contact (sales skills)
College application guidance
Organizational skills
Prospecting
Working with families
Communications
CRM system proficiency
Telemarketing
Sending lead generation communications
Student-centered approaches (student motivation techniques)

Full Job Description

About Acceleration Academies

At Acceleration Academies, we believe in transforming the lives of students who have disengaged from traditional schooling to achieve their high school diploma through personalized, flexible learning and innovative educational practices, we empower young adults to earn their high school diploma tuition-free. Partnering with school districts nationwide, our dropout recovery and student re-engagement programs are supported by cutting-edge technology and a commitment to compassionate, impactful teaching.

The Role
As an Enrollment Counselor, you will play a critical role in helping students begin their journey to graduation. Working remotely as part of our Marketing and Enrollment Team, you will guide prospective students and their guardians through the enrollment process with empathy, clarity, and efficiency. This full-time position is instrumental in helping Acceleration Academies achieve student enrollment growth objectives nationwide.

Key Responsibilities

Enrollment

Engage prospective students and families through inbound and outbound outreach, including leads generated through district partnerships and marketing channels
Apply a consultative, student-centered approach to understand student goals, address barriers, and support successful enrollment
Own the full enrollment funnel, managing prospective students from initial inquiry through their first day
Serve as a knowledgeable, trusted resource to students and families throughout the enrollment lifecycle
Guide students through application steps, answering questions and providing clear direction at each stage
Clearly explain school structure, program requirements, pacing expectations, and student responsibilities
Partner with Document Processors to collect and verify required enrollment documentation
Maintain accurate, real-time records of all outreach and interactions within CRM systems
Consistently meet or exceed assigned enrollment goals and performance metrics

Lead Nurture and Engagement

Proactively follow up with prospective students to maintain momentum and meet enrollment deadlines
Identify and address barriers to enrollment by connecting students with appropriate solutions and resources
Motivate students who may lack confidence or have had challenging prior educational experiences
Hold supportive, honest conversations about life circumstances and the value of re-engaging with education
Collaborate with Document Processors, Registrars, and Academy Directors to ensure a seamless transition to the first day of school
Demonstrate strong time management and maintain an organized, well-prioritized pipeline

Advocacy

Represent Acceleration Academies with professionalism and enthusiasm in every student and guardian interaction
Promote the value of our mission and dropout prevention model to students and families
Support broader enrollment team objectives by taking on additional duties as needed

Performance Metrics

Lead-to-enrollment conversion rate
Lead response time (SLA adherence)
Total new enrollments per month
Daily task completion and adherence to contact strategies
Application completion rates
Student show/start rate

Qualifications:

Education: Bachelor’s degree in Communications, Sales, or related field, preferred
Experience: 1–3 years of experience in telemarketing, call centers, or similar enrollment roles; Consultative sales experience, preferred
Skills: Strong communication, relationship-building, organization, and time management skills
Passion: A genuine commitment to supporting students who have disengaged from traditional schooling and a drive to help them succeed.
Language: Bilingual Spanish-English, preferred
Technology: Technology: Experience with CRM or telemarketing software (e.g., Hubspot, Salesforce, Five9, Ring Central, etc.) preferred
Compliance: Must pass state and federal background checks
Authorization: Must be authorized to work in the United States

Preferred Skills

Experience in education, student services, teaching, counseling or youth engagement
Familiarity with enrollment software and high-volume calling environments
Persistence and follow-up discipline
Comfortable working in a fast-paced, metrics-driven environment
Passion for working with opportunity youth or non-traditional learners

Why Join Us?

Being part of Acceleration Academies means joining a team that’s dedicated to transforming student outcomes. Here, you’ll directly impact students’ lives, championing their growth, resilience, and path to graduation.

We Value Our Team’s Well-being - We prioritize the holistic well-being of our team members and their families through comprehensive total rewards:

Compensation: up to $21.63
Eligible for individual monthly performance-based bonuses tied to enrollment goals
Retirement Savings: 401(k) plan with up to a 4% company match
Insurance Options: Medical, Dental, Vision, FSA, Company Paid Life Insurance, Supplemental Life Insurance, Disability Insurance, Hospital Indemnity, Critical Illness, and Accident insurance options are available to protect you and your loved ones.
Wellness Support: Employer-paid financial wellness programs and access to mental health resources
Referral Incentives & Bonuses: Rewarding you for growing the team and recognizing achievement
Professional Development: Certification reimbursement and learning opportunities

Ready to Make a Difference?
If you’re passionate about making a meaningful impact and shaping the future of education, we’d love to hear from you. Join us in redefining what’s possible for students everywhere.

Third-Party Agency & Recruiter Notice for Acceleration Academies
Agencies presenting candidates must have an active, non-expired Master Services Agreement and be formally engaged by an Acceleration Academies Recruiter. Resumes submitted outside these terms will be considered the property of Acceleration Academies.

Equal Opportunity Employer
Acceleration Academies is committed to providing equal employment opportunities to all applicants and employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law.

The pay range for this role is:
21.63 - 21.63 USD per hour(Remote)

Quick Apply

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