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Client Success Specialist

Nurse Life Coach Academy
Remote

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Job Details

Contract
$28 - $30 an hour
2 days ago

Qualifications

Customer communication
English
Conflict de-escalation
Continuous improvement
Attention to detail
Working with students

Full Job Description

Client Success Specialist (Contract, Part-Time)

Nurse Life Coach Academy · Remote (US/Canada) · Contract, 20–25 hrs/week · $28–$30/hr

To apply: submit a short Loom video (5 minutes or less)

Walk us through:

Your experience in client success, customer service, or other client-facing roles
A specific example of a time you de-escalated a frustrated or upset client/customer — what happened, what you said or did, and how it resolved
One tool or system you've used for support/CRM work (HubSpot, Zendesk, Kajabi, etc.) and how you used it
Your general weekly availability and time zone

Send your video along with your resume to [email protected].

Nurse Life Coach Academy (NLCA) helps nurses build coaching businesses and reclaim their careers. We're growing fast — our student base has nearly tripled this year — and we're looking for a Client Success Specialist to be the friendly, reliable voice our students hear when they need help.

What you'll do

Execute the day-to-day operational layer of the student experience in close coordination with the Director of Client Success:

Manage student onboarding, offboarding, extensions, withdrawals, and program migrations
Ensure all students are properly set up across platforms, tools, and communication workflows
Monitor and respond to shared email and SMS inboxes with timely, professional, and empathetic communication with some calls required for student support
Track orientation bookings, form completions, and key student milestones
Follow up on overdue payment plans and manage escalation processes
Maintain accurate student records across CRM, spreadsheets, and internal tools
Identify and proactively resolve discrepancies before they impact the student experience
Support the Director of Client Success with SOP documentation, process improvements, and operational projects
Provide backup coverage for the CS team during launches, onboarding surges, or staffing gaps

You'll also help with the following, as workload allows if needed:

Affiliate program metrics tracking and program projects
Masterclass set-up and custom payment plan requests
Ad hoc projects as they come up

What you bring

1+ years in a client success, customer service, or client-facing support role
Excellent written and verbal English and a warm, professional tone under pressure (preferably English as your first language)
Based in the US or Canada, available during Eastern-time business hours (Working your allotted hours within the 8am - 5pm window, ideally spread out morning, midday, and late afternoon)
Comfortable working independently in a fast-moving, remote startup environment
Detail oriented, able to work on detailed projects in a timely manner
Highly autonomous, taking pride in your work while also being very communicative about what you’re working on throughout the day
Bonus: experience with HubSpot, Kajabi, or coaching/education platforms

Details

Contract (1099) position, 20–25 hours/week, with a 90-day initial term and a performance scorecard reviewed at 30/60/90 days
Rate: $28–$30/hr depending on experience
Fully remote — reports to the Director of Client Success
Strong potential to grow into a longer-term or expanded role as the team scales

Pay: $28.00 - $30.00 per hour

Work Location: Remote

Quick Apply

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