About USDM
USDM Life Sciences is a premier consulting company with 20+ years of experience assisting heavily regulated biotech, medical device, and pharmaceutical companies with their GxP technologies to accelerate growth. Our deep domain knowledge and technology expertise in life sciences business processes are what set us apart. From strategy to implementation and adoption, we have delivered thousands of GxP projects globally. As part of the USDM team, you have the opportunity to work with cutting edge technologies through our many partnerships with companies like Microsoft, Google, Oracle, DocuSign, Box, and many more. From molecule to market, you will help connect technology, people, and data in new ways to generate real time insights to improve business outcomes for USDM's clients. Are you ready to make an impact and drive real digital transformation in life sciences? Founded in Santa Barbara in 1999, USDM has grown to a progressive, global company with 300+ remote employees and offices throughout the US, Canada, and Germany.
Nature and Scope of Job
The Lab Systems Administrator is a high level, fully remote role responsible for administration, maintenance, and master data activities specifically for the MODA platform in support of the Massachusetts Biologics Operations (MBO) site. This role maintains system workflows, handles instrument interfaces, provides first tier remote end user support, and coordinates closely with Global system owners regarding system changes and communications. All requests, issues, and changes are managed through the site's IT ticketing and change management system, ServiceNow. MODA experience is a mandatory requirement for this role. This is a contract to permanent opportunity. Candidates local to the Lexington, MA area are preferred given the potential for onsite work upon conversion.
Primary Responsibilities
- Workflow Maintenance: Maintain and update workflows within the MODA system to ensure seamless daily laboratory operations.
- System Integration: Assist with MODA system and instrument integrations, execute configuration changes, and coordinate technical requirements with the Global DD&T function.
- Master Data Management: Perform MODA master data updates to support routine business changes and site improvements, and resolve complex master data issues.
- System Administration: Execute routine MODA system administration activities, manage user accounts, and maintain system stability.
- Documentation & Verification: Create and maintain method verification scripts and system documentation to support new MODA functionality and routine software updates.
- End User Support: Provide first tier remote application support to resolve daily end user questions, system errors, and usage issues.
- Validation & Projects: Support validation activities for ongoing site projects and execute instrument to MODA configuration interfaces as needed.
Additional Responsibilities
- Technical Decision Making: Apply extensive knowledge of MODA to evaluate whether configuration or process changes impact data integrity or the validated state of the software.
- Business Collaboration: Partner closely via remote collaboration channels with laboratory personnel to understand actual system utilization and proactively recommend process or configuration improvements.
- Work cross functionally with global teams on master data and local configurations, and collaborate closely with manufacturing partners, quality, and other stakeholders given the highly customer focused nature of the group.
- Proactively raise concerns to stakeholders when deadlines or target dates are at risk of being missed.
- Support a small, close knit local LIMS team, stepping in as needed to help get the job done.
Qualifications
- MODA experience is mandatory for this role.
- 3 to 5 years of experience working within the pharmaceutical or biopharmaceutical industry.
- Extensive hands on configuration, administration, and development experience specifically with the MODA platform.
- Strong working knowledge of ServiceNow change management workflows, HP ALM, and remote collaboration tools. ALM experience is a strong plus but not required.
- Key skills: LabWare LIMS and MODA.
- Cross functional capability is key, with the ability to work effectively with manufacturing partners, quality, and other stakeholders.
- Comfortable speaking up if deadlines or target dates are at risk of not being met.
- Willingness to jump in and support a small, high performing local LIMS team as needed.
Education & Certifications
- Bachelor's degree in Engineering, Computer Science, Business, Chemistry, Biology, or a related scientific or technical discipline. The degree requirement may be flexible depending on relevant experience.
Working Conditions
The working conditions described here are representative of those that must be met by an employee to successfully perform the essential responsibilities and functions of the job and are not meant to be all inclusive. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential responsibilities and functions of the job.
Unless reasonable accommodations can be made, while performing this job the staff member shall:
- Prolonged periods of sitting or standing at a desk and working on a computer in an environmentally controlled home office environment.
- Operate other office productivity machinery, such as a calculator, scanner, or printer.
- Frequently communicate with stakeholders via telephone, email, or instant message. Must be able to exchange accurate information in these situations.
- Be available onsite five days a week if required during the initial engagement, transitioning to approximately three days a week or more upon conversion to a permanent role, depending on project needs.
- Participate in a one panel interview with the hiring manager and technical subject matter experts as part of the selection process.
Equal Opportunity Statement
USDM Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Disclaimer
This job description is intended to describe the general nature and the level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. USDM Life Sciences reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Compensation
Salary/Hourly Rate Range (W2): USD 75.00 - 90.00
The base salary/hourly rate range represents the anticipated low and high end of USDM's compensation range for this position. Actual salaries/hourly rates will vary and will be based on various factors, such as the candidate's qualifications, skills, competencies, and proficiency for the role. The compensation described above is subject to change and could be higher or lower than the range described based on market survey data or budget.
Full time employees are eligible for health, vision, and dental insurance, life insurance, short and long term disability, hospital indemnity, accident, and critical care coverage. Both full and part time employees, who are at least 21 years of age, are eligible to participate in USDM's 401k plan. Full and part time employees may be eligible for paid time off.
All employees are eligible for USDM's rewards and recognition program.
