The location for this position is virtual/remote
This is your chance to be part of a Corporate Human Resources team at a top global hospitality company! As a Manager, Learning Technology, you will partner with our business leaders to attract, retain, and develop Hilton's most important asset, our Team Members. On the HR Technology & Innovation Team reporting to the Director, HR Talent Technology, you will help drive the technical direction and evolution of Hilton's enterprise learning ecosystem. Partnering closely across HR and Technology functions, this role will support the implementation, governance, and ongoing platform optimization of Hilton's learning management system (LMS). You will work with members of the Learning Technology Team and key business partners to drive key technical capabilities, including API-based integrations with external vendors and enterprise HR systems, to deliver a connected digital Team Member experience and operational efficiency at scale.
What you'll do during a typical day:
- Architect, maintain, and continuously optimize the LMS technical ecosystem, including inbound and outbound integrations, APIs, data flows, and system connectivity across enterprise platforms systems and external vendors.
- Supporting platform governance for the LMS, leading configuration, technical vendor management, testing oversight, documentation standards, and reporting analytics to ensure scalable, compliant, and high-impact learning delivery globally.
- Build and support REST‑based integrations, including authentication, JSON/XML workflows, and ongoing troubleshooting
- Develop and manage automated workflows using tools such as Microsoft Power Automate, Zapier, or Informatica.
- Act as the escalation point for LMS issues across configuration, integrations, reporting, and platform analytics.
- Support the greater Learning Technology team where needed with course content and system troubleshooting.
How you'll collaborate with others:
- Partner closely across HR, Technology, and regional stakeholders to translate business and learning needs into platform capabilities and configuration decisions.
- Collaborate with LMS vendors to resolve platform issues, manage enhancement requests, and stay current on release cycles.
- Help establish and uphold a LMS governance framework including change management processes, release management cadence, and a prioritized enhancement backlog alongside key business stakeholders.
Deliverables you'll take ownership of:
- The technical transition and ongoing optimization of a new learning management system, including data, content, and user mapping, testing coordination, launch readiness, and post-launch platform performance.
- A scalable library of Power Automate workflows to streamline LMS operations and improve learner and administrator experiences.
- LMS API integration architecture and documentation, including data flows, error handling, and specifications for Oracle HCM, ServiceNow, and other connected systems.
- Deliver reporting on platform health, adoption, migration progress, integration performance, and other key metrics.
- Review enhancements to the LMS with each planned release and perform testing to determine impacts to existing processes, connections, and integrations.
- Operational SOPs, and knowledge base documentation supporting platform stability, governance, and continuous improvement.
You have these minimum qualifications:
- Five (5) years of experience in learning technology role within a global or multi‑region environment
- Five plus (5+) years of experience with Cornerstone LMS, SumTotal, SuccessFactors or a similar learning management system.
- Three (3) years of hands‑on experience supporting Learning Management Systems, including reporting, content management, and system operations
- Two (2) years of experience with importing information into a learning management system using mass upload tools, such as the Rapid Data Import tool in Cornerstone products
- API integration expertise, with hands‑on experience designing and supporting REST APIs, working with JSON and XML data formats, and implementing secure authentication protocols
- Understanding of LMS data structures, eLearning standards (SCORM, xAPI/AICC), compliance and audit reporting, and content lifecycle management
- Experience building and managing Microsoft Power Automate workflows or similar
It would be useful if you have:
- Bachelor's degree or higher
- Experience producing security‑focused technical documentation, including architecture and application data flow diagrams for security and compliance reviews
- Experience with additional Power Platform tools such as Power Apps and Power BI
- Familiarity with Oracle HCM Cloud integrations, ServiceNow, and identity management or SSO platforms
Cornerstone certifications or relevant technical certifications (e.g., Microsoft Power Platform, API development)
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At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
- Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Financial security for your future – Our retirement plans make it easier to save for what's next
*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $100,000 – $130,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company. #LI-REMOTE
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
