Top 296 Enterprise Help Desk Jobs

Enterprise Service Technical Support Subject Matter Expert (SME)
SMS DATA PRODUCTS GROUP, INC —Shaw AFB, SC
- Full-time
- Mid-level
- 3 years
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11d
IT Technician II in Gainesville, FL
The Collier Companies —Gainesville, FL
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- 3 years
- Health insurance
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Desktop Support
Software Technology Inc —Salem, VA
- Monday to Friday
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Senior Tech Lounge Specialist
Compucom Staffing —Juno Beach, FL
- $22.50 - $30.00 an hour
- Computer science
- Computer Science
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- Paid parental leave
- Health savings account
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4d
Technical Support Analyst 4
Software Technology Inc —Richmond, VA
- Writing skills
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Enterprise Service Desk Technician - Kansas City, MO - Secret Clearance Required
D&Z Federal Division —Kansas City, MO
- Weekends as needed
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- High school diploma or GED
- 1 year
- Opportunities for advancement
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PC Configuration Technician
Future Tech Enterprise, Inc. —Plano, TX
- $19 an hour
- Full-time
- Ability to lift 50 pounds
- In-person
- 1 year
- Health insurance
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5d
IT Help Desk Analyst - Federal
Nelson Enterprise Technology Services —Washington, DC
- Full-time
- Mid-level
- AWS
- Mentoring
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Help Desk Customer Service Technician
PingWind —Remote
- Full-time
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- Mid-level
- High school diploma or GED
- AD&D insurance
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Field Technical Support Rep HVAC
Carrier Enterprise —Omaha, NE
- Part-time
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- Classroom
- Mid-level
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Onsite Enterprise Help Desk Agent
TRG —Westlake, OH
- Monday to Friday
- Background check
- Microsoft Excel
- Microsoft Outlook
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Support Analyst I (Remote)
STUDIO ENTERPRISE —Phoenix, AZ
- $20 an hour
- Full-time
- Remote
- Computer science
- Computer Science
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Enterprise Help Desk (EHD) Tier 1
Leidos —Lorton, VA
- $45,500 - $82,250 a year
- 8 hour shift
- PMP
- Mid-level
- High school diploma or GED
Help Desk/ Windows Support
Prominent Edge LLC —Gaithersburg, MD
- $50,000 - $53,000 a year
- Computer science
- Mid-level
- 1 year
- Paid holidays
- Health insurance
IT Desktop Support (8a-5p) IT Enterprise Technology - Johnson City, TN
Ballad Health —Johnson City, TN
- Weekends as needed
- Remote
- Office
- High school diploma or GED
- 1 year
13d
Help Desk Support
Financial Information Technologies LLC —Beverly, MA
- $45,000 - $55,000 a year
- Computer Science
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Help Desk Analyst
Nelson Mullins Riley & Scarborough, LLP —Columbia, SC
- Full-time
- Hybrid work
- Microsoft Outlook
- Research
- Mid-level
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Analyst, Enterprise Service Desk
ABACUS —Charlotte, NC
- Microsoft Outlook
- Writing skills
- Mid-level
- Disability insurance
- Health insurance
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Enterprise Support Engineer
PlanetScale —Remote
- $120,000 - $200,000 a year
- On call
- Remote
- Azure
- Mid-level
- AWS
Help Desk Technician
Leisnoi Enterprise Solutions, LLC —Baltimore, MD
- $21 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Windows

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Enterprise Service Technical Support Subject Matter Expert (SME)

SMS DATA PRODUCTS GROUP, INC -
Shaw AFB, SC

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Job Details

Full-time
11 days ago

Qualifications

Mid-level
3 years

Full Job Description

SMS is hiring Enterprise Service Technical Support SME's to support our AFCENT NOSC contract at Shaw Air Force Base. AFCENT’s mission is to deliver combat-ready air, space, communications, and cyberspace capability for USCENTCOM, helping maintain security and stability throughout Southwest Asia. We support the AFCENT Commander, USCENTCOM, coalition and joint partners, and warfighters who rely on NIPRNet, SIPRNet, partner networks, and other command-and-control systems. The AFCENT NOSC program is focused on running and protecting a 24/7 enterprise network and systems operations, including cybersecurity, engineering, maintenance, and technical support, keeping the AFCENT’s theater communications and IT infrastructure ready, secure, and available to effectively execute the AFCENT mission.

Job Responsibilities

Provide 24/7 Tier 2 enterprise IT help desk support.
Provide continuous collaboration support and address escalated issues involving complex systems, network hardware, software, services, and voice/video troubleshooting.
Document processes and logic diagrams for regularly accomplished tasks on the NOSC operations floor as well as processes utilized by support technicians.
Research and analyze network topology via NOSC automated toolsets and a myriad of networking metrics to ascertain connectivity, topology, and status to recognize sub- standard network performance.
Develop reports and trend analysis documentation on bandwidth and network security incidents.
Utilize the Firewall toolset to accurately analyze and report on the overall health of local and deployed firewalls.
Perform enterprise-level firewall fault isolation and correction to include troubleshooting ACLs affecting other network traffic.
Perform local installation and local and remote administration of firewalls.
Develop and maintain training plans for all operations floor positions and train operations personnel on new system installations and operating application upgrades.
Provide General IT Management and Networking support.
Provide LAN and WAN Enterprise support.
Provide general O&M support as required.
Provide documentation support as required.
Provide meetings/briefings support as required.
Provide functional training support as required.
Provide CONUS TDY support as required.

Required Qualifications

Associates in related field and 3 or more years’ relevant experience or 5 or more years’ relevant experience
Unix/Linux and Firewall experience
LAN and WAN Enterprise support experience.
Must possess experience and demonstrate an understanding with installation of Microsoft Windows Server in Host and Compute Environments, and Windows Server using server images.
Experience with implementation of storage solutions, high availability, Domain Name Systems (DNS), Dynamic Host Configuration Protocol (DHCP), network connectivity and remote access solutions, core and distributed network solutions, advance network infrastructure, and maintain and monitor server environments.
Must possess experience and demonstrate an understanding with managing Microsoft users and permissions, creating active directory domain services (AD DS) forests, designing server infrastructure, troubleshooting, protecting network, and user data.

Certifications Required

Cisco Certified Network Associate (CCNA)
VCTA or extensive VMWare experience
ITIL Foundation Certification - Candidate has up to 60 days to acquire ITIL Foundation certification after start.

Clearance Required

Department of Defense Secret security clearance or the ability to obtain an Interim Secret clearance.

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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