Job Title: Enterprise Systems Technical Lead
Department: Technology and Cybersecurity
Reports to: IT Manager
Who We Are:
For over 30 years, CAF America has been a leader in enabling cross-border giving to validated charities and charitable projects across the world totalling more than $1 billion. We enable our donors to make strategic, cost-effective, and tax-advantaged gifts through our vetted network of more than 1.9 million charitable organizations in 135 countries, all while reducing the risk, reputation exposure, and administrative burden associated with cross-border giving.
At CAF America, we pride ourselves on creating a positive working environment and culture that values all team member’s experience and voices and represents the society we serve. We want to attract, retain, and develop the best of talent at all levels, and provide a leading and great place to work, where every voice matters.
Summary:
The Enterprise Systems Technical Lead is a core member of the Technology Operations team responsible for administering and improving CAF America’s enterprise platforms, identity and access systems, and underlying IT infrastructure. This role emphasizes hands-on administration, automation of operational workflows, and operational excellence to support a secure, reliable, and scalable technology environment.
The role operates under the architectural oversight and technical design authority of Technology & Transformation Team and collaborates closely with internal teams, vendors, and managed service providers to ensure platforms are configured, maintained, and supported in accordance with established standards and policies. This role exercises independent judgment in the configuration, automation, and operational execution of enterprise systems and infrastructure, and is responsible for prioritizing and coordinating work across multiple platforms and partners.
Duties and Responsibilities:
Partner with Vendors, Managed Service Providers, and internal IT Teams to successfully execute on the following:
- Enterprise system administration and implementation
- Contribute to the architecture and design of enterprise systems as required under the design authority and direction of the IT Manager.
- Collaborate with the technical teams, business analysts, SME’s, and other business partners as required to implement enterprise business solutions.
- Deploy, automate, and support infrastructure and operational system solutions, such as workflow or configurations.
User & Application Administration (platform operations and lifecycle management)
- Administer enterprise platforms (CRM, M365, collaboration tools) at the technical and platform configuration level, excluding business logic ownership.
- Administer and configure identity providers in partnership with the IAM Technical Lead (or others enabling IAM), ensuring all configurations follow IAM governance policies, security standards, and access control requirements.
- Execute provisioning and deprovisioning of users and groups within CRM, productivity suites, identity providers, and other enterprise systems in alignment with IAM governance policies.
- Implement and maintain automation for onboarding/offboarding workflows in alignment with IAM-defined lifecycle processes.
IT Infrastructure & Systems Operations (Global or holistic IT environment)
- Perform operational maintenance of IT infrastructure.
- Administer VPN and domain security infrastructure (DNS, SPF, DMARC, DKIM records).
- Identify, retire and remove legacy systems.
- Monitor infrastructure performance and manage certificates within the tenant.
- Manage and maintain the organization’s intranet platform (SharePoint)
- Implement monitoring and alerting for infrastructure and enterprise systems.
In addition to the primary duties and responsibilities this role is required to facilitate, enable, and back-up vendors, Managed Service Providers and internal IT teams in the following areas:
User Support and Training
- Support the execution of onboarding/offboarding workflows, device configuration, and VPN access.
- Assist with end-user support, manage internal tickets, resolve outages, and deliver technical assistance for in-office setups and events.
- Maintain IT documentation and hardware inventory.
- Serve as an escalation point for complex system administration issues, including identity, access, and platform configuration, and oversee resolution of operational tickets across enterprise systems.
Vendor and Partner Management
- Provide technical input for vendor integrations and support implementation of approved SaaS solutions under the direction of IT leadership.
- Serve as a technical escalation point for vendors or MSPs to resolve system and platform issues.
- Operationally manage software licensing assignments in alignment with IT leadership oversight.
Qualifications:
- Must be eligible to work legally in the United States.
- Work with multiple entities (internal teams, vendors, users, etc.) simultaneously while resolving complex system issues
- Maintain resilience, positive attitude, and supportive disposition while resolving difficult technical problems with complex decentralized SaaS and Cloud solutions
- Proficiency in automation tools and scripting (MS Power Automate, PowerShell) for user lifecycle, application provisioning, and infrastructure workflows.
- Proven experience administering enterprise platforms (CRM, M365) including user provisioning and lifecycle operations.
- Strong understanding of IT infrastructure operations (Certificate Management, VPN, DNS, SPF/DMARC/DKIM), and cloud hosting environments.
- Excellent documentation and communication skills, with experience maintaining IT knowledge bases and delivering end-user documentation.
Computer/Software Experience:
- Familiarity with enterprise CRM and productivity platforms including basic user provisioning and password reset tasks.
- Exposure to identity and access management tools like Entra ID, with experience configuring SSO/MFA for third-party SaaS applications.
- System Administration of file-sharing and collaboration tools including SharePoint, OneDrive, and Teams.
- Proficiency in automation tools and scripting (PowerShell, MS Power Automate) for system and application lifecycle tasks.
- Hands-on experience with internal ticketing systems and support workflows, including triaging and resolving system issues.
- Understanding of IT infrastructure components such as VPN, DNS, and domain security records (SPF, DMARC, DKIM), with guidance from senior staff.
- Exposure to cloud and web hosting environments like AWS and CMS systems, with opportunities to assist in maintenance and monitoring tasks.
- Experience implementing monitoring and alerting for infrastructure and enterprise systems.
- Understanding of security best practices for enterprise systems and SaaS platforms.
Education/Experience:
- Bachelor's degree (B.A./B.S.) from a four-year college or university preferred; or equivalent combination of education and experience.
- Four to eight years of experience in enterprise systems administration, IT infrastructure operations, or related technical roles.
This position is U.S.-based, and all duties must be carried out from within the United States.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily, with or without accommodation. If you require accommodation to perform these essential functions, please contact the Human Resources Department. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Your health and wellness are important to us. CAF America offers a comprehensive benefits package which includes 100% paid premium for Employee Medical, Dental and Vision insurance along with a Health Savings Account (HSA), Life Insurance, Accidental Death and Dismemberment Insurance, Short- and Long-Term Disability, 401k program with up to 15% match, Employee Assistance Program (EAP) and robust Time Off programs.
Salary Range - $83,000 – $88,000
