Top 3716 Entry Technical Analyst Jobs

Technical Support Analyst
firstPRO Inc. —Ewing, NJ
- $18 - $20 an hour
- Contract
- Computer Science
- Computer literacy
- Windows
- Health insurance
- Dental insurance
Quick Apply
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Immunization Helpdesk Analyst - Indianapolis, IN
Software Technology Inc —Indianapolis, IN
- Mid-level
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Entry Level Business Analyst
ALCglobalSoftware —Remote
- $63,812.09 - $76,848.97 a year
- Full-time
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- Microsoft Excel
- No background check
- Business Administration
- Health savings account
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Entry level Business Analyst
Atlantictranstrading —Remote
- $65,000 - $75,000 a year
- Full-time
- Remote
- Computer Science
- Finance
- Analysis skills
- Health insurance
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11d
Entry Level GRC Analyst
Hotman Group —Remote
- Contract
- Remote
- Background check
- HIPAA
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Data Processor
Rekor Systems Inc —McDonough, GA
- $18 - $20 an hour
- Full-time
- Remote
- Office
- High school diploma or GED
- 2 years
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Entry Level Business Data Analyst
SoftAppDesigns —Remote
- $80,000 - $85,000 a year
- Full-time
- Computer Science
- No background check
- Finance
- Health savings account
- Health insurance
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Copy of Associate Cybersecurity Analyst
American Technology Services —Remote
- Weekends as needed
- Remote
- Computer science
- Computer Science
- Windows
Quick Apply
8d
GIS Analyst
City of Rockledge —Rockledge, FL
- $22.20 - $35.00 an hour
- Full-time
- Writing skills
- Mid-level
- Office
1d
Junior Cybersecurity Analyst - NYC
Agency Cyber Inc —New York, NY
- $22.50 - $25.00 an hour
- Overtime
- Office
- Communication skills
- Entry level
- Paid holidays
- Paid time off
Quick Apply
Data Analytics
NPower Michigan —Detroit, MI
- $55,000 - $75,000 a year
- Temporary
- Hybrid work
- Computer literacy
- High school diploma or GED
- US work authorization
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Junior Cybersecurity Analyst - Boston
Agency Cyber Inc —Boston, MA
- $22.50 an hour
- Overtime
- Office
- IT
- Communication skills
- Paid holidays
- Paid time off
Quick Apply
Operations Analyst
Healthfuse —Remote
- $45,000 - $50,000 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- Data entry
- Health insurance
- Dental insurance
Data Entry Analyst
Sort and Stack LLC —Houston, TX
- $26 - $33 an hour
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- Typing
- Dental insurance
- Vision insurance
Quick Apply
Junior Cybersecurity Analyst - Richmond
Agency Cyber Inc —Richmond, VA
- $20 an hour
- Overtime
- Writing skills
- Office
- Communication skills
- Paid holidays
- Paid time off
Quick Apply
Entry Level Business Analyst
AICloudProtection —Remote
- $65,000 - $75,000 a year
- Full-time
- Computer Science
- Finance
- SQL
- Health savings account
- Paid holidays
Quick Apply
22h
Entry Level IT Analyst
Common Goal Systems Inc. —Des Plaines, IL
- Bachelor of Science
- Office
- Analysis skills
Cyber Security Analyst I
Fortress SRM LLC —Independence, OH
- $24 - $27 an hour
- Full-time
- Remote
- Computer science
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Cyber Operator
Fortress Information Security —Remote
- $60,000 - $70,000 a year
- Full-time
- Remote
- Microsoft Outlook
- Pass drug screening
- Research
- Disability insurance
- Health insurance
Quick Apply
Cost Estimator - Senior
Fiber Materials —Biddeford, ME
- Microsoft Outlook
- Office
- Finance
- Paid holidays
- Health insurance

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Technical Support Analyst

firstPRO Inc. -
Ewing, NJ

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Job Details

Contract
$18 - $20 an hour
11 days ago

Benefits

Health insurance
Dental insurance
Vision insurance

Qualifications

Computer operation
Computer Science
Bachelor's degree
Productivity software support
Desktop applications
Customer support
Productivity software
IT department experience
Information Technology
VPN

Full Job Description

firstPRO is seeking a Technical Support Analyst to provide entry-level IT responsibilities to end users. This role serves as the first point of contact for IT incidents and service requests, providing timely resolution of common hardware, software, application, and access issues while ensuring a positive user experience.

RESPONSIBILITIES

Serve as the first point of contact for IT incidents and service requests via phone, email, chat, and the IT service management (ITSM) platform.
Provide Tier 1 technical support for hardware, software, operating systems, Microsoft 365, printers, mobile devices, VPN connectivity, and user access issues.
Log, categorize, prioritize, and document incidents and requests accurately in accordance with established service management processes.
Escalate complex issues to Tier 2 or Tier 3 support teams while maintaining ownership of the ticket through resolution.
Communicate effectively with end users by providing timely updates and setting clear expectations.
Diagnose and resolve routine technical issues using documented procedures, knowledge articles, and standard troubleshooting methodologies.
Perform basic system configuration, software installation, password resets, account provisioning, and workstation support.
Validate solutions with users to ensure issues have been fully resolved and customer satisfaction is achieved.
Identify recurring incidents and assist with trend analysis and root cause investigations.
Create, maintain, and improve knowledge base articles, standard operating procedures, and user documentation.
Document troubleshooting steps and resolutions to improve first-call resolution and promote knowledge sharing.
Assist with maintaining accurate asset, ticket, and service records.
Support reporting on service desk performance metrics, including ticket volume, response times, resolution times, and SLA compliance.
Participate in service improvement initiatives designed to enhance efficiency and the overall customer experience.
Develop knowledge of ITIL best practices, including Incident Management, Request Fulfillment, Knowledge Management, and Problem Management.
Gain experience with enterprise technologies including identity management, endpoint management, remote support tools, and automation.
Support employee onboarding, offboarding, workstation deployments, and other lifecycle management activities.
Participate in training opportunities to expand technical knowledge and professional skills.

REQUIREMENTS

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field; equivalent combination of education and experience may be considered.
One (1) to two (2) years of experience in an IT support, help desk, service desk, or technical customer support role.
Working knowledge of Windows and/or macOS operating systems.
Familiarity with Microsoft 365, web browsers, VPN connectivity, and common business applications.
Basic understanding of Active Directory, user account administration, or identity management concepts is preferred.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent verbal and written communication skills with a strong customer service orientation.
Ability to prioritize multiple tasks, work independently, and perform effectively in a fast-paced environment.
Demonstrated willingness to learn new technologies and grow within an IT support organization.

Pay: $18.00 - $20.00 per hour

Benefits:

Dental insurance
Health insurance
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

Entry Technical Analyst jobs

Technical Support Analyst

Immunization Helpdesk Analyst - Indianapolis, IN

Entry Level Business Analyst

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Data Processor

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Cyber Operator

Cost Estimator - Senior

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