Job Title: Escrow Assistant/Trainee
Department: Escrow
Reports to: Branch Manager/Escrow Officer
FLSA Status: Non-Exempt
Updated: 3-6-2016_nh
Summary:
Responsible for providing administrative support to the escrow team, this includes dealing with details of a highly confidential nature. Collect and prepare documents in the opening and closing of orders, assisting escrow principals, their lenders and/or agents in the closing of escrow. This is an entry level position in escrow.
Essential Duties and Responsibilities include the following. Other duties may be assigned:
- Handles incoming phone inquiries; providing exceptional customer service
- Organizes and maintains file system, file correspondence and other records
- Inputs order with complete and accurate information
- Sets up escrow files
- Assists in the escrow process flow keeping a current check list of items
- Performs accounting functions set by each branch and may include; receipt of funds into escrow account, the opening and closing of interest bearing accounts with the escrow accounting department, requests for wire transfers
- Assists in ordering beneficiary statements or payoff demands, fire insurance policies, loan documents, lender requirements for funding and other documents as required by principals for the recording and closing of escrow files
- in the ordering of beneficiary statements or payoff demands, fire insurance policies, loan documents, and other documents as required by principals, preparation, execution and recording of required documents
- Assists in the preparation of recording packages to the title department
- Prepares HUD/Closing Statements, disbursement worksheets, and cuts checks for all closed files
- Regular and predictable attendance in the branch
Supervisory Responsibilities:
No supervisory responsibilities in this position.
Competency Standards:
- Basic knowledge of title and escrow process
- Basic knowledge of accounting
- Must demonstrate excellent comprehension and organizational skills
- Ability to manage multiple actions at once; flexibility to reprioritize based on the direction of management
- Strong customer service orientation
- Must display professionalism in circumstances of high pressure and heavy workload
- Excellent verbal communication and problem solving skills
- Recommended to become a notary within 1 to 2 years
- Ability to work with mathematical concepts (fractions, percentages, ratios and proration’s)
- Good working knowledge of Microsoft Office applications
Education and/or Experience:
High School Diploma or General Education Degree (GED); and one year working in an escrow branch.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit at a desk for long periods of time, twist to reach equipment that surrounds desk, use telephone, and operate office equipment.
The company will make reasonable accommodations for known disabilities as required by applicable law. All employees are required to observe the procedures contained in the Company Handbook, devote their full time energy to the company during work hours and to be loyal to the company at all times during their employment.
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Date Branch
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Employee Name (please print) Employee Signature
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Manager Name (please print) Manager Signature
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
