Top 4 Eservice Operations Associate Jobs

Call Center Hybrid Position - Digital Member Support Rep
Signal Financial Federal Credit Union —Kensington, MD
- $23 - $28 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- High school diploma or GED
- Organizational skills
Quick Apply
Customer Service Associate (Onsite)
Western & Southern Financial Group —Fremont, MI
- Extended hours
- Research
- High school diploma or GED
- Travel
Loan Advisor
FIRST SERVICE CREDIT UNION —Houston, TX
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply
EFT Specialist (Electronic Funds Transfer / Mobile Banking)
Center Parc Credit Union —Atlanta, GA
- $18.98 - $23.73 an hour
- Full-time
- Mid-level
- Office
- US work authorization
- Paid holidays
- Disability insurance
Quick Apply
7d

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Call Center Hybrid Position - Digital Member Support Rep

Signal Financial Federal Credit Union -
Kensington, MD

Quick Apply

Job Details

Full-time
$23 - $28 an hour

Qualifications

Confidential information handling
Microsoft Outlook
High school diploma or GED

Full Job Description

Digital Member Support Rep I (Call Center Hybrid Position)

Signal Financial is a progressive and growing Credit Union with over 18,000 members and more than $377+ million in assets. We are committed to building a new way of banking for our current and future members in the Washington Metro area. Our goal is to be a progressive multi-billion-dollar financial institution by re-inventing the way we operate, particularly when it comes to enhancing the membership experience. We aim to do this by being innovative, creative, and nimble in offering distinctive products and services.

The position is located at Kensington, MD headquarters. The role is hybrid, in office Tuesdays, Wednesdays, and Thursdays.

Position Description

Communicate with existing and potential members regarding their Credit Union needs. Provide members with relevant and accurate information regarding Credit Union products and services. Meet member needs by resolving complicated operational issues, referring appropriate products and services, and answering questions. Act as a liaison between members and departments. Complete various departmental operational tasks.

Position Responsibilities

Member Assistance - Communicates with members in a courteous, professional and pleasant manner at all times; through various eServices including but not limited to video, secure message, email, chat and phone. Assist members with inquiry resolution at first contact. Researches and resolves routine member questions. Refers members to digital member supervisory personnel or other departments as needed. Identify cross-sell and referral opportunities to enhance members' relationships with credit union.
After Interaction Work/Member and Department Records - Complete after interaction work accurately and efficiently. Maintain member account information on core system. Assure that appropriate records are maintained and required reports are prepared. Provide necessary reports to appropriate manager or departments.
Department Liaison - Act as a liaison between members and other credit union departments to achieve needed resolution for the member. Complete various operational tasks including but not limited to online account opening, loan applications, payment processing and bill pay activities. Participate in special projects within the department and organization as requested.
Job Knowledge - Continually increase and refine knowledge of credit union products, services and operations. Participate in various training activities including webinars and online courses. Share information with DMS team to increase team and knowledge.
Other duties as assigned

Position Requirements

High School diploma or equivalent required. Associates degree or higher equivalent preferred
One year to two years of customer/member service work experience.
Previous contact center experience helpful.
Will be required to work periodic Saturdays to provide coverage while branches are open
Excellent verbal and written communication skills
Professional eServices manner
Ability to work in a high volume environment
Ability to manage multiple projects
Good organizational skills
Significant level of trust, confidentiality, tact and diplomacy are required
Strong attention to detail
Proficiency with MS Office including Outlook, WordExcel. Experience with our core system preferred

The list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem as necessary.

We are proud to be an Equal Employment Opportunity (EEO). Signal Financial Federal Credit Union does not discriminate against any applicant or employee based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local laws.

Quick Apply

Refine Your Search

Eservice Operations Associate jobs

Call Center Hybrid Position - Digital Member Support Rep

Customer Service Associate (Onsite)

Loan Advisor

EFT Specialist (Electronic Funds Transfer / Mobile Banking)

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