IT Computer Systems Manager Level 3 (IT Services, Security, & Help Desk Management), Provisional - Instructional Computing & Information Technology, HCCS
GENERAL DUTIES
I.T. Computer Systems Managers manage and direct an Information Technology area at a College or University level. They set policies and procedures, direct technical staff, and maintain responsibility for administrative as well as technical issues within their assigned area(s) of responsibility. They may manage major and/or large, complex information systems activities and/or manage a unit or group.
This job is in CUNY's Classified Managerial Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/ohrm/hros/classification/ccsjobs.html
CONTRACT TITLE
Computer Systems Manager
FLSA
Exempt
CAMPUS SPECIFIC INFORMATION
This position reports to the Exec Dir of HCCS, with dotted line report to ICIT Dir. Responsibilities include but are not limited to the following:
- Ensures continuous staff technology, resources and support. Providing leadership & technical direction for all IT services, IT security & Help Desk
- Maintains strategic IT Plan, leverages existing technology and resources.
- Advises sr. management on strategic systems and integrations in support of organizational goals and objectives Responsible for oversight & supervision of the IT staff
- Manage a Team of 6+ individuals with a wide range of skills, supporting HCCS Admin/faculty/staff/students & families
- Conduct assessment of school computer equipment, software, systems and develop plans to upgrade or replace.
- Use various systems (Service Desk, SIS, LIS, etc.) will help to maintain up-to-date records and accurate inventories.
- Provide in-person support to faculty, students and staff on various schools’ applications.
- Support efforts to raise awareness of cyber-security-best practices among the HCCS community.
- Conduct research (as necessary) to help develop base images for various computers (Windows/Mac/Chromebooks)
- Prepare appropriate FAQ and user guides.
-Serve as liaison with HC ICIT Staff and areas, such as Security, Systems and Network Administration, Projects, User Services, Application and Database Services, and ICIT Directors at Hunter -Campuses, to evaluate and escalate reported problems, and disseminate information notices as well as interfacing with CUNY upon request.
MINIMUM QUALIFICATIONS
Six (6) years of progressively responsible full-time paid information systems technology experience,at least eighteen (18) months of which shall have been in an administrative or managerial capacity in the areas of computer applications programming, systems programming, information systems development, data telecommunications, data base administration or a closely related area.
Education at an accredited college or university may be substituted for the general information systems technology experience at the rate of one (1) year of college for six (6) months of experience up to a maximum of four (4) years of college for two (2) years of experience. In addition, a master’s degree in computer science or a closely related field from an accredited college or university may be substituted for an additional year of the general information systems technology experience. However, all candidates must possess the eighteen (18) months of administrative or managerial experience described above.
Experience in an administrative capacity must include, but is not limited to, responsibilities such as: monitoring an IT budget; reviewing and approving IT procurement and invoice payments; reviewing and approving contracts with vendors; monitoring and approving IT projects; setting standards and best practices; risk evaluation (e.g., security, reputational, operational); organizational development; chairing or participating in IT Governance and Advisory committees; and/or overseeing vendor relationship management.
Experience in a managerial capacity must include, but is not limited to, responsibilities such as: strategic planning for an office/division; creating and implementing policies; setting standards and best practices; defining and documenting project scope; root cause analysis with recommendations; collaborating with other managers and executives to define future state of IT program; and/or forecasting.
The following types of experience are not acceptable: superficial use of preprogrammed software without complex programming, design, implementation or management of the product; use of a word processing package; use of a hand-held calculator; data entry; operation of data processing hardware or consoles.
OTHER QUALIFICATIONS
- Strong leadership and team management skills.
- Excellent problem-solving and decision-making abilities.
- Exceptional communication and interpersonal skills.
- Ability to multitask and prioritize in a dynamic environment.
Working Conditions:
- Moderate physical activity may be required for setting up computer equipment.
COMPENSATION
Salary commensurate with education and experience ($106,732 - $143,146).
BENEFITS
CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.
HOW TO APPLY
Applications must be submitted online by accessing the CUNY Portal on City University of New York job
website www.cuny.edu/employment or https://cuny.jobs/ and following the CUNYfirst Job System Instructions.
To search for this vacancy, click on Search Job Listings, select More Options To Search For CUNY Jobs and
enter the Job Opening ID number.
Click on the "Apply Now" button and follow the application instructions. Current users of the site should access
their established accounts; new users should follow the instructions to set up an account.
Please have your documents available to attach into the application before you begin. Please note that the
required material must be uploaded as ONE document under CV/ Resume (do not upload individual files for a
cover letter, references, etc.). The document must be in .doc, .docx, .pdf, .rtf, or text format- and name of file
should not exceed ten (10) characters – also DO NOT USE SYMBOLS (such as accents (é, è, (â, î or ô), ñ, ü,
ï, –, _ or ç)).
Incomplete applications will not be considered.
Please include:
- Cover Letter and/or Statement of scholarly interests
- Names and contact information of 3 references
Upload all documents as ONE single file- PDF format preferred.
CLOSING DATE
The committee will begin reviewing complete applications on April, 20 2026. The search will remain open, and screening and review of applications will be ongoing- until the position is filled. Applications submitted after the deadline will only be considered if the position(s) remain open after initial round.
JOB SEARCH CATEGORY
CUNY Job Posting: Managerial/Professional
EQUAL EMPLOYMENT OPPORTUNITY
CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
Job ID: 32011
Location: Hunter College
Job Type: Full-Time
