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Experienced Airbnb Portfolio Manager

Hosty Co -
Chicago, IL

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Job Details

Part-time
$45,000 a year
7 days ago

Qualifications

Property management tools
Preventive maintenance
Calendar management
Conflict management
Portfolio management experience
Maintenance management
Hospitality online booking platforms
Building automation systems
Technical Proficiency
Property management
Customer complaint resolution

Full Job Description

Short-Term Rental Portfolio Manager

Company: Hosty Co

Location: Hybrid/Remote (Chicago, IL area required)

Role Type: Part-Time Independent Contractor (15–20 hours/week)

Compensation: $45,000 per annum (10-property portfolio)

1. Job Overview & Mission

The Short-Term Rental Manager is the operational heartbeat of Hosty Co. Your mission is to maximize property performance through seamless guest experiences, meticulous maintenance oversight, and rigorous financial reporting. You will serve as the primary liaison between property owners and frontline service providers. We seek a professional with an ownership mentality -someone who treats every property as their own investment and is driven by ROI and 5-star excellence.

2. Tech Stack & Core Competencies

Candidates must demonstrate expert-level proficiency in:

PMS & OTA Management: Deep knowledge of AIRBNB and VRBO Platforms. Advanced use of Hostaway, IGMS, or similar Property Management Software.
Smart Home Ecosystems: Remote management of Schlage/Yale locks, Nest/Ecobee thermostats, and noise monitoring systems (Minut/NoiseAware).

3. The Workflow (Cadence of Accountability)

Frequency

Primary Responsibilities

Daily

Monitor multi-platform calendars; respond to all inquiries within 30–60 mins; coordinate with cleaning crews for successful turnovers; resolve immediate maintenance or Resolution Center issues.

Weekly

Audit guest reviews (addressing any <5 stars immediately); manage supply inventory and restocking; resolve outstanding platform/billing disputes; perform maintenance audits; check all email inboxes.

Monthly

Financial Pulse: Reconcile all costs and submit utility/cost audits by the 1st; schedule preventative maintenance (HVAC/filters); audit "Health of the Home" cleaner reports.

Quarterly

P&L Presentation: Present financial performance and marketing strategy to leadership; conduct mandatory in-person property walkthroughs in Chicago.

4. Performance Expectations (The "Hosty Standard")

Reputation Management: You are the guardian of our 5-star status. You are expected to analyze every review within 24 hours and proactively mitigate any issues for future guests.
Emergency Responsiveness: As the "First Responder" for guest issues (lockouts, leaks, noise complaints), you must be available and decisive and always on-call.
Fiscal Oversight: Protect owner ROI by tracking costs meticulously, managing utility waste, and preventing unnecessary maintenance fees.
Resolution Center Mastery: Manage damage claims and guest disputes with a firm but fair hand—securing reimbursements while protecting our public reputation.

5. Success Metrics (KPIs)

Your performance is measured by data:

Portfolio Rating: Maintain a 4.8-star average or higher.
Response Time: Maintain a sub-60-minute average response time.
Cost Control: Adherence to maintenance budgets and accuracy of financial reconciliations.

6. Communication & Meeting Cadence

Bi-Weekly Team Sync: (Wednesdays, 11 am MT) Reviewing reviews, occupancy, and maintenance.
Monthly Financial Review: (Asynchronous) Submission of reconciled data by the 5th.
Quarterly Deep Dive: Formal P&L presentations and vendor performance reviews.

Requirements

2+ years of short term rental management or hospitality experience preferred.
Deep knowledge of navigating Airbnb and VRBO platforms
Exceptional communication and conflict-resolution skills.
Ability to travel to Chicago properties for quarterly/emergency visits.
A dedicated remote workspace with high-speed internet.

Job Type: Part-time

Pay: $45,000.00 per year

Work Location: Hybrid remote in Chicago, IL 60647

Quick Apply

Refine Your Search

Experienced Manager jobs

Experienced Airbnb Portfolio Manager

Supply Chain Project Manager

Experienced Terminal Manager

Operations Manager

General Manager

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Service Manager

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Engineering Project Manager

Manager Quality & Performance Improvement

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Store Manager

CDL-A Delivery Truck Driver (Full Time)

Inland Commercial Dive Supervisor

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