Top 5 Expert Programmer/analyst Jobs in Philadelphia, PA

Help Desk Analyst
ATC —Chester, PA
- Contract
- Classroom
- Research
- Mid-level
Systems Programmer Analyst Sr.
Brown Brothers Harriman —Philadelphia, PA
- Full-time
- Computer Science
- Research
- Office
8d
Help Desk Specialist
ATC —Chester, PA
- Contract
- Classroom
- Research
- Mid-level
Data Scientist Manager
Children’s Hospital of Philadelphia —Philadelphia, PA
- $139,220 - $184,460 a year
- Full-time
- Computer science
- Doctoral degree
- Computer Science
Quick Apply
English Contract Attorney
Contact Government Services, LLC —Philadelphia, PA
- $27 - $40 an hour
- Contract
- Remote
- English
- Mid-level
- 2 years
Quick Apply

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Systems Programmer Analyst Sr.
Brown Brothers Harriman —Philadelphia, PA
Bachelor's degree in Computer Science, Software Engineering, or a related field. Experience integrating front-end and back-end technologies such as Django and…
8d
Sr. Programmer Analyst
Xpedite Technologies —Robbinsville, NJ
Plan, design, develop, enhance, customize and co-ordinate activities to implement advance software module components in complex computer environments on…
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Programmer/Analyst 5, DJFS
Franklin County Ohio Department of Human Resources —Columbus, OH
Bachelor's degree in computer science, information technology or related field with five (5) years application and database development experience; or any…
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Mainframe Systems Engineer III
Huntington Bank —Columbus, OH
Mentors and assists Infrastructure resources on infrastructure service along with application integration validation methods and tools to ensure that technology…
$70,000 - $140,000 a year

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Expert Programmer/analyst jobs near Philadelphia, PA

Help Desk Analyst

ATC -
Chester, PA

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Job Details

Contract

Qualifications

Customer communication
Research
Stakeholder management

Full Job Description

The Help Desk Analyst provides Helpdesk Level 2 Support by performing the skills listed below.

Role Description:

Manage expectations at all levels: customers/end users, executive sponsors.
Ensure quality standards are followed.
Monitor the team’s open backlog of support issues and re-assign issues as necessary to ensure they are closed per agreed upon service levels.
Act as the escalation point for high priority support issues.
Able to make recommendations on policies on system use and services.
Calls software and hardware vendors to request service regarding defective products.
Acts as a subject matter expert for one or more custom or COTS applications.
Talks to programmers to explain software errors or to recommend changes to programs.
May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied.
Tests software and hardware to evaluate ease of use and whether product will aid user in performing work.
Write software and hardware evaluation and recommendations for management review.
Write or revise user-training manuals and procedures.
Develops training materials, such as exercises and visual displays.
Train users on software and hardware on-site or in classroom or recommend outside contractors to provide training.
Provides technical assistance, support, and advice to end users for hardware, software, and systems.
Provides hands-on technical assistance to business and technical users.
Investigates and resolves computer software and hardware problems of users.
Serves as a contact for level 1 support.
Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.
Determines whether problem is caused by hardware, software, or system.
Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
Talks with technical and non-technical co-workers to research problem and find solution.
Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
Experienced with a variety of call-tracking software and systems.
Reads trade magazines and engages in independent study to maintain current industry knowledge.
Follow quality standards and displays strong customer service skills.
Able to work in a team environment.
Complete assigned tasks.
Strong communication skills; both written and spoken.

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Expert Programmer/analyst jobs in Philadelphia, PA

Help Desk Analyst

Systems Programmer Analyst Sr.

Help Desk Specialist

Data Scientist Manager

English Contract Attorney

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