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Returns Manager

Confidential
Abbeville, SC

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Job Details

Full-time
$60,000 a year

Benefits

Paid holidays
Health insurance
Paid time off

Qualifications

Staff supervision
Teamwork
Operations management
Customer returns handling
Team supervision
Warehouse management system
Team scheduling
English
Barcode scanners
Barcode scanning for logistics
Attention to detail
Team training
Supply chain returns management
Leading team collaboration initiatives
Warehouse experience
Managing teams as a warehouse supervisor

Full Job Description

Schedule:

Monday to Friday, 8:00 AM - 5:00 PM (occasional weekends as needed)

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About Us

Calibrate Network is a fast-growing third-party logistics (3PL) fulfillment company operating out of a 150,000 sq ft distribution center in Abbeville, SC. We provide warehousing, order fulfillment, and logistics services for national and international brands across fashion, consumer goods, and e-commerce. We're expanding our operations and building a dedicated returns processing team to support one of our largest global fashion clients.

The Role

We're hiring a Returns Supervisor to lead our returns processing team and own the quality bar on every item that comes back through our doors. This is a hands-on, working-supervisor role — you'll be on the floor with your team, not behind a desk.

You'll manage a team of about 12 returns associates, run the day-to-day returns workflow, and make sure every returned item is inspected, graded, and either restocked or dispositioned quickly and to the highest quality standards. Your team is the last checkpoint before product goes back into sellable inventory, and you set the standard for what passes. If you're the kind of leader who notices the one crooked stitch, catches a faint odor that shouldn't be there, AND knows how to coach a team to do the same — this job was made for you.

You'll report directly to the Operations Manager and work closely with our Inventory and Account Management teams to keep returns moving and clients informed.

What You'll Do

Lead the returns team — schedule, train, coach, and hold about 12 associates accountable to daily processing targets and quality standards
Own the returns workflow — oversee receiving, inspection, grading, and disposition of returned product (restock, rework, quarantine, or dispose) in our WMS (Logiwa)
Set the quality bar — make sure every item is inspected for defects, damage, stains, discoloration, pilling, loose threads, missing tags, and odors before it goes back into sellable inventory; product must meet brand-new standards
Hit speed and accuracy targets — keep returns processing within service-level goals so client inventory stays accurate and customers get resolved quickly
Run a clean, safe department — maintain 5S organization at all return stations and enforce safe handling procedures, including proper identification and disposal of any biohazardous or contaminated items
Manage scanning tools — make sure wearable scanners (ProGlove) and return stations are charged, connected, and working, and troubleshoot basic issues
Identify and escalate patterns — if the same defect or issue is showing up across multiple returns, flag it upstream so we can address the root cause
Track and report — log daily returns volume and outcomes, surface trends and recurring problems to management before they become client complaints
Coordinate across teams — partner with Inventory on restock and adjustments, and with Account Management on client-specific returns rules

What We're Looking For

Leadership Sets the Standard

This role runs a department. You'll schedule, train, coach, and hold a team accountable — and the quality of the returns operation will reflect the standard you set. We're looking for someone who leads from the floor and earns respect by working alongside the team, not over it.

Attention to Detail Is Non-Negotiable

You and your team will be inspecting fashion garments at a granular level — checking seams, stitching, fabric quality, hardware, tags, and packaging. Items that look "fine" at a glance may have subtle flaws that make them unsellable. You need to be the person who catches what others overlook, and trains your team to do the same.

Required Qualifications

2+ years in a warehouse, fulfillment, or distribution environment
1+ year in a lead, supervisor, or team-lead role (or strong proof you've informally led a team)
Exceptional attention to detail with the ability to maintain focus and consistency over long shifts, and to hold a team to the same standard
Strong sense of smell with the ability to distinguish between acceptable and unacceptable product conditions
Ability to stand and work on your feet for extended periods in a warehouse environment
Reliable, punctual, and consistent attendance — you set the standard for your team
Comfortable using handheld scanners and basic warehouse technology
Experience working with fashion, apparel, or soft goods returns specifically
Experience in a 3PL or e-commerce fulfillment operation
Familiarity with a WMS (Warehouse Management System) — Logiwa experience is a plus
Experience training and scheduling a team
Familiarity with returns or reverse logistics processes
Bilingual (English/Spanish) a plus

What We Offer

Salary Pay: $60,000
Full-time, consistent hours
Paid health insurance, holiday pay, and accrued PTO
Real ownership of a department and a team from day one
Opportunity to grow with a rapidly expanding company — we promote from within
Hands-on training on our systems, SOPs, and quality standards
Team-oriented warehouse culture
Partially climate-controlled work areas

Physical Requirements

Ability to stand for 8+ hours per shift

Ability to lift up to 50 lbs repeatedly

Adequate visual acuity to inspect garments for fine detail and defects

Adequate olfactory ability to detect odors relevant to product quality assessment

Pay: $60,000.00 per year

Benefits:

Health insurance
Paid time off

Work Location: In person

Quick Apply

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