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Safety & Facility Monitor

Medical Transportation Management (MTM, Inc.) -
Hyattsville, MD

Quick Apply

Job Details

Full-time
$24 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Microsoft Word
Confidential information handling
Microsoft Outlook
Company vehicle operation
High school diploma or GED
Driver's License
Conflict management

Full Job Description

Make a Difference

At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

What Will Your Job Look Like?

The Safety and Facility Monitor is responsible for ensuring that transportation providers contracted with WMATA meet and exceed the compliance requirements outlined in our contracts. This role involves conducting random and scheduled site visits and inspections, as well as performing street-level monitoring. The Safety and Facility Monitor also conduct vehicle inspections to ensure adherence to all ADA and other federal, state, and local regulatory standards. This is an hourly position that operates Monday through Friday, with shifts from either 9:00 AM to 5:30 PM or 9:30 AM to 6:00 PM.

Location: 4100 Garden City Dr, Hyattsville, MD 20785

What you’ll do:

Conduct periodic inspections of vehicles and equipment being used for service throughout the term of the contract. Such inspections may be conducted at the paratransit operating facility, MetroAccess main facility, during the provision of service, or at another time and location as stipulated by MetroAccess
Will review vehicle files for inspection to ensure that required maintenance activities are being completed appropriately
Performs scheduled and random visits (local travel) to required facilities to verify the level of service and provider adherence to contract standards
Perform onsite visits and street observations of current MetroAccess customers in the DMV
Perform on-street observations of providers’ vehicles, drivers, and services
Document on-street observations and provide input to MetroAccess on both positive and negative findings
Perform facility and maintenance inspections
Meet with the service provider to audit files and records, educate the contractor, and review any areas of deficiency
Perform random and/or scheduled site visits and inspections
Monitor pick-ups and drop-offs at major trip generators for safety and efficiency
Ensure safety and comfort features are in good working order (i.e. brakes, tire tread, signals, etc.)
Conduct location reviews to evaluate accessibility and locate any unsafe stops or conditions
Prepare and present comprehensive reports and briefings
Maintain extensive knowledge and understanding of MetroAccess operating policies and procedures
Observe operator behavior, driving records, handling of customers, and timeliness of transports
Respond to MetroAccess on all inquiries in a timely manner and attend meetings
Plan and document deficiencies and provide follow-up reports to management on a regular basis
Investigate the quality of transportation vehicles and notify MetroAccess of service requirements and alteration(s) in a timely manner
Will ensure that each of the operators employed by the contractor is credentialed for paratransit services that meet MetroAccess standards
Will review the operator’s license, proof of insurance, training certificates, and other documents
Other duties as assigned

What you’ll need:

Experience, Education & Certifications:

High school diploma or G.E.D. equivalent
Knowledge of appropriate maintenance processes
Must possess a valid driver’s license and clean driving record (will be driving MTM vehicle during shift)

Skills:

Ability to maintain a high level of confidentiality
Ability to work independently with minimal supervision
Knowledge of, or ability to learn, MS Outlook, MS Word, MS Excel, and Trapeze
Proven experience dealing with conflict management and resolution
Willingness and ability to travel locally within the DC area 75% of the time
Flexibility to work a variety of work schedule/hours
Regular attendance

Even better if you have...

Bachelor’s Degree
2 years of vehicle inspection experience
2 years of facilities inspection experience
Prior audit experience and/or knowledge of Medicaid guidelines

What’s in it for you:

Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities

Salary: $24/hr

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

#MTMTransit

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