Top 387 Fiber Customer Support Analyst Jobs

Technical Customer Support Senior Analyst (Mainframe Operations)
The Cigna Group —Bloomfield, CT
- $28 - $47 an hour
- Part-time
- 5 years
- Continuous improvement
- Mentoring
- Paid holidays
- Health insurance
Finance Analyst, Manufacturing (Recycle)
Novolex —Connersville, IN
- Full-time
- Oracle
- Mid-level
- Finance
- Health insurance
- Dental insurance
Sr. Analyst, Customer Collaboration
Novolex —Lake Forest, IL
- $83,000 - $139,000 a year
- Full-time
- Sales
- Customer service
- 5 years
- Wellness program
- Paid parental leave
6d
Supply Chain Inventory Analyst
Novolex —Justin, TX
- Full-time
- Bachelor of Science
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
Senior Commercial HVAC/Refrigeration Technician
The Cigna Group —St. Louis, MO
- Online Application
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Systems Analyst
Galaxy Software Solutions —Overland Park, KS
- $1 - $3 an hour
- Microsoft Word
- Microsoft Excel
- Bachelor of Science
Finance Analyst, Optical Fiber & Cable
Corning —Winston-Salem, NC
- $64,348 - $88,479 a year
- Full-time
- Mid-level
- Office
- Finance
Fiber Operations Analyst
Tillman FiberCo LLC —Tampa, FL
- Full-time
- Hybrid work
- Mid-level
- Office
- Analysis skills
- Paid parental leave
- Paid holidays
Quick Apply
ERP Business Analyst
viaPhoton —Naperville, IL
- $70,000 - $100,000 a year
- Monday to Friday
- Mid-level
- Office
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Data Analyst - Data Ops
Allied Benefit Systems —Chicago, IL
- $50,000 - $55,000 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
- Disability insurance
- Health insurance
Strategy & Analytics Advisor, C&CE - Evernorth - Remote
The Cigna Group —Remote
- $98,200 - $163,600 a year
- Online Application
- Remote
- Office
- Analysis skills
- Fair chance
- Paid holidays
- Health insurance
Program Analyst - Real Property Support Services (RPSS)
Bodwe Professional Services, LLC —Remote
- Full-time
- Hybrid work
- Inventory management
- English
- Analysis skills
Quick Apply
Tech Ops - IT Analyst
Gravity Media —Los Angeles, CA
- $30 - $36 an hour
- Full-time
- Windows
- High school diploma or GED
- Bachelor's degree
Quick Apply
D365 Business Applications Analyst
Frette —New York, NY
- $85,000 - $95,000 a year
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Residential
- Opportunities for advancement
Quick Apply
Compliance System Analyst
PTEC Solutions —Tracy, CA
- $50 an hour
- Senior level
- Python
Help Desk Analyst
Intermax Networks —Coeur d'Alene, ID
- Mid-level
- Windows
- Communication skills
Supply Chain Order Management Analyst (BILINGUAL)
Applied Optoelectronics, Inc. —Sugar Land, TX
- Full-time
- Mid-level
- US work authorization
- Organizational skills
- Relocation assistance
- Health insurance
Quick Apply
Claim Negotiator - Non‑Par Reimbursement - Remote
The Cigna Group —Remote
- $58,100 - $96,900 a year
- Online Application
- Remote
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Paid holidays
- Health insurance
6d
Senior Business Analyst
Symetra —Remote
- $72,700 - $121,000 a year
- Full-time
- 5 years
- Continuous improvement
- Product management
- Paid holidays
Proposal/RFP Specialist - Remote
Allied Benefit Systems —Chicago, IL
- $55,000 - $65,000 a year
- Full-time
- Remote
- Marketing
- Mid-level
- Bachelor's degree
- Disability insurance
- Health insurance

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Technical Customer Support Senior Analyst (Mainframe Operations)

The Cigna Group -
Bloomfield, CT

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Job Details

Part-time
$28 - $47 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Smoking cessation program
Vision insurance
Life insurance

Qualifications

FTP
Automation
DB2
Incident management software
CICS
Mainframe
Problem management
Ticketing system technical support
Production troubleshooting

Full Job Description

Bring your expertise to a team that keeps critical systems running.
In this role, you will help ensure the stability and performance of our core mainframe environment. You’ll solve complex issues, improve operational processes, and partner across teams to keep business-critical systems available and reliable. This is a hands-on role for someone who thrives in a fast-paced environment and enjoys both troubleshooting and continuous improvement.

Responsibilities

Monitor the health of the mainframe environment in real time and act quickly to prevent or resolve system issues
Analyze and resolve batch job failures (abend resolution) to ensure schedules remain on track
Perform system maintenance activities, including IPLs and PORs, to maintain system stability
Investigate alerts and incidents, open and manage tickets, and drive issues through to resolution
Lead incident bridge calls, engaging the right teams to restore service quickly
Create and maintain clear documentation, including standard operating procedures (SOPs) and runbooks
Identify opportunities to improve monitoring quality and reduce unnecessary alerts
Partner with engineering, application, and vendor teams to strengthen incident response and system reliability
Support scheduling tools by managing agent installs, upgrades, and decommissions
Validate system performance after upgrades or changes to ensure stability
Provide Level 2 support and guidance to junior team members, helping build team capability
Anticipate potential issues and proactively address risks to minimize impact

Required Qualifications

5+ years of IT experience, with at least 5 years in IBM Mainframe Operations
Hands-on experience with mainframe scheduling tools (e.g., ESP, CA7, Robot, UC4)
Strong working knowledge of MVS, JES, CICS, DB2, and VTAM commands
Experience with JCL, NDM, and FTP processes
Proven ability to troubleshoot complex production issues and drive resolution independently
Experience using incident management tools such as ServiceNow
Strong prioritization skills with the ability to manage multiple incidents at once
Effective communication skills and ability to lead discussions during critical incidents
Demonstrated ability to collaborate across teams and influence outcomes
Self-starter mindset with the ability to work independently with minimal oversight

Preferred Qualifications

Experience in the healthcare or PBM industry
Exposure to process improvement or automation within operations environments
Associate’s degree, certification, or higher in a related field (or equivalent experience)
Experience mentoring or supporting junior team members

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 28 - 47 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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Refine Your Search

Fiber Customer Support Analyst jobs

Technical Customer Support Senior Analyst (Mainframe Operations)

Finance Analyst, Manufacturing (Recycle)

Sr. Analyst, Customer Collaboration

Supply Chain Inventory Analyst

Senior Commercial HVAC/Refrigeration Technician

Systems Analyst

Finance Analyst, Optical Fiber & Cable

Fiber Operations Analyst

ERP Business Analyst

Data Analyst - Data Ops

Strategy & Analytics Advisor, C&CE - Evernorth - Remote

Program Analyst - Real Property Support Services (RPSS)

Tech Ops - IT Analyst

D365 Business Applications Analyst

Compliance System Analyst

Help Desk Analyst

Supply Chain Order Management Analyst (BILINGUAL)

Claim Negotiator - Non‑Par Reimbursement - Remote

Senior Business Analyst

Proposal/RFP Specialist - Remote

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