Top 401 Fiber Customer Support Analyst Jobs

Sr. Analyst, Customer Collaboration
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- 5 years
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Sr. Analyst, Customer Collaboration

Novolex -
Lake Forest, IL

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Job Details

Full-time
$83,000 - $139,000 a year
9 days ago

Benefits

Wellness program
Paid parental leave
Health savings account
Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Parental leave
Vision insurance
401(k) matching

Qualifications

Customer communication
Bachelor's degree

Full Job Description

Company Overview:

Why Choose Us?

Novolex is a leading manufacturer of food, beverage, and specialty packaging that supports multiple industries including foodservice, restaurant delivery and carryout, food processing, grocery and retail, and industrial sectors. Novolex manufacturing and sourcing expertise spans a diverse range of substrates including resin, paper, molded fiber, aluminum and more. We provide customers a broad array of stock and customized solutions with 120 product categories, 250 brands and over 39,000 SKUs.

Our Sustainability Commitment

The Novolex sustainability vision is built upon three pillars: our products, our operations and our people. Each is critically important to our growth and future as a business. These pillars form the foundation of our company-wide commitment to sustainability, helping us achieve our ambitious goals through our wide-ranging initiatives.

Job Description:

Summary:

Provide a supply chain leader to partner with the supply chains of strategic, cross-business unit customers to improve service levels through direct contact and data exchange.

Job Description:

Directly interface with strategic customers on forecast and supply.
Resolve supply-related issues for products.
Improve service and customer supply scorecard ratings.
Work with the customer to improve supply costs and inventory turns.
Plays a key role in new product launches from concept to completion.
Interface weekly with customers to understand forecast changes, service and supply constraints, and communicate throughout the Novolex organization.
Analyzes past and present sales and trends to anticipate needs and prevent constraints.
Resolve new business opportunities for products.
Resolve production, packaging, and procurement issues that interrupt Novolex’s ability to supply product.

Qualifications:

BA/BS required with emphasis in sales, planning, or operations management preferred
5+ years of sales, business, or supply chain experience
Experience working with Food Service Distribution Broadliners (Sysco, GFS, USF, Ed Don, etc.) a plus
Ability to establish and maintain direct customer relationships
Ability to organize and manage multiple projects simultaneously
Ability to work independently
Strong oral and written communication skills
Strong analytical and financial skills
Strong computer literacy – SAP, JDA, and Microsoft Office preferred

A reasonable estimate of the current range is $83,000 - $139,000 + bonus + benefits. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by job-related skills, experience, and relevant education or training. At Novolex, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

The benefits for this role include 401(k) plan with company match, comprehensive medical, dental, and vision insurance, flexible spending and health savings accounts, paid vacation, and sick days, paid parental leave, paid holidays and wellness program

#INDSalaried

#LI-TM1

Company Benefits:

What You'll Get From Us

Benefits

With safety as our top priority and a commitment to employee well-being an important focus, we offer comprehensive and competitive benefits that include medical, dental and vision insurance as well as a variety of other well-being resources focused on mental, physical and financial health. Specific benefits and well-being programs may vary depending on where you work.

Community Engagement

At Novolex, giving back to the local communities that support us is important. Our Focused Giving Program prioritizes support for organizations whose missions promote sustainability initiatives or address food and hunger needs. We also encourage facility level support of activities in the communities where our employees live and work.

Training and Development

We offer constant opportunities for advancement. From skills development to advanced education programs, training and development programs and courses are available through MyLearning. Programs include company and industry training curricula, support for formal education through the Tuition Reimbursement Program (Non-Union), and a Learning Management System that supports and enhances employee skills at all levels of the organization.

Novolex is committed to providing equal employment opportunity in all employment practices, including but not limited to selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to age, race, color, national origin, sex, pregnancy, sexual orientation, gender identity, religion, handicap or disability, genetics, citizenship status, service member or veteran status, or any other category protected by federal, state, or local law. Any individual who, because of his or her disability, needs an accommodation in connection with an aspect of the Company's application process should contact [email protected].

Formerly Pactiv Evergreen

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Refine Your Search

Fiber Customer Support Analyst jobs

Sr. Analyst, Customer Collaboration

Treasury Analyst

Material Supply & Production Planner Manager

FP&A Manager

Technical Customer Support Senior Analyst (Mainframe Operations)

Sr. Customer Supply Chain Analyst

Senior Database Administrator

Tech Ops - IT Analyst

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Assistant Treasurer

Finance Analyst, Optical Fiber & Cable

Data Analyst - Data Ops

Field Service Analyst

Systems Analyst

Fiber Operations Analyst

Help Desk Analyst

Compliance System Analyst

Technology Inventory Control Analyst

Network Analyst (2026-0073)

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Why Choose Us?

Our Sustainability Commitment

What You'll Get From Us

Benefits

Community Engagement

Training and Development

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