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11d

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Call Center Pharmacy Technician Representative

Outcomes -
Remote

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Job Details

Part-time
$18 an hour

Benefits

Wellness program
Paid parental leave
Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Adoption assistance
Parental leave
Vision insurance
401(k) matching

Qualifications

Objection handling (sales technique)
Computer operation
Customer communication
Interpersonal skills
Call center experience
Peripheral setup
High school diploma or GED
Attention to detail
Telemarketing
Pharmacy Technician Certification
Technical Proficiency
Peripheral hardware support

Full Job Description

The Clinical Call Center Rep conducts outbound calls (Cold calling) and in a high-volume call center environment to engage patients in the Medication Therapy Management (MTM) program. This role involves explaining program benefits, scheduling medication reviews, and assisting with prescription refills. The Clinical Call Center Rep provides exceptional customer service while supporting clinical staff and performs administrative tasks that do not require clinical judgment.

ESSENTIAL DUTIES & RESPONSIBILITIES

Patient Outreach, Support and Scheduling

Conduct proactive patient outreach to introduce and explain the benefits of the MTM program, while overcoming objections and using persuasive communication techniques to engage patients who may be hesitant or initially unreceptive.
Schedule patient appointments for MTM services such as Comprehensive Medication Reviews, Disease State Medication Reviews, or Targeted Interventions.
Receive and respond to incoming patient calls; take appropriate action based off protocols and use critical thinking skills to escalate calls to appropriate parties when needed.
Accurately document all discussions with patients and schedule follow-up appointments as needed.
Update patient demographic information in the MTM platform.
Obtain correct/up-dated contact information for health care providers, patients, and/or pharmacies
Assist patients with medication refills, extended day supply refills, and/or coordinating prescription renewals with pharmacies and providers.
Promote a mission-driven team culture, actively demonstrating accountability, empathy, integrity, opportunity and unity.
Provide exemplary internal and external customer service through prompt, professional, and polite communication.
Perform auxiliary functions essential to the efficient operation of the department.
Comply with the Outcomes Telecommuter Policy, Attendance Policy and other specific policies and procedures.

KNOWLEDGE & REQUIREMENTS

Strong verbal and written communication skills
Ability to navigate and document in multiple computer applications simultaneously
Active listening and problem-solving skills
Comfortable handling objections and using persuasive communication
Ability to maintain professionalism and empathy in challenging conversations
Attention to detail and accuracy in documentation
Adaptability to changing scripts, workflows, and priorities
Basic computer proficiency, including typing and multitasking in a remote environment
Ability to troubleshoot basic technical issues, including internet connectivity, software navigation, and peripheral setup (monitors, headsets, cords, etc.)

EDUCATION & EXPERIENCE REQUIREMENTS

High School diploma, GED or equivalent, or equivalent work experience preferred
12 months of experience in at least one of the following settings: medical, pharmacy, health insurance or call center preferred

Required:

Ability to provide excellent customer service with a can-do attitude
Comfortable performing repetitive tasks with consistency and attention to detail
Proven record of excellent attendance and punctuality and ability to comply with Introductory Period Attendance Policy which is critical for proper training, and associate and company success.
Ability to meet key performance metrics in a remote environment

Preferred:

Customer service experience, sales experience and/or high-volume scheduling experience
Medical background or alternative patient care experience
Additional education in a medical field (e.g., medical assistant, CNA, pharmacy technician, etc.)
Familiarity with medical/medication terminology
Experience coordinating, delivering, and/or supporting MTM programs
Experience with MTM Platforms, electronic health records and scheduling software
Spanish bilingual skills

What’s In It For You?

Medical, Dental and Vision Plans
Voluntary Benefits
HSA & FSA
Fertility & Family Planning Benefits
Paid Parental Leave
Adoption Assistance Program
Employee Resource Groups
Flex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non-exempt associates
11 Paid Holidays
Corporate Wellness Program
401k Employer Match & Roth Option Available – immediate eligibility

The hiring range for this position is $18 per hour. The actual base pay offered will consider candidate’s geographic location, job related knowledge, experience, and skill amongst other potential factors. There may be a bonus or commission, and/or a long-term incentive that will be provided as part of the compensation package, along with medical, financial and/or other benefits, depending on the level and position offered.

Pay: $18.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Paid time off
Vision insurance

Application Question(s):

Does the non-negotiable pay rate of $18/Hour meet your compensation expectations?
This role requires perfect attendance in the first 90 days. Can you commit to this policy?
Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?

Experience:

Call center: 2 years (Preferred)
Remote/Work From Home: 1 year (Preferred)

License/Certification:

Pharmacy Technician Certification (Preferred)

Work Location: Remote

Quick Apply

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